Mousumi Bera
Branch In Charge
Kolkata
Summary
Skilled customer service professional with over ten years of experience in telephone customer service, including sales and customer care. Recognized for exceptional communication and interpersonal skills while interfacing with diverse clientele. Enthusiastic and personable individual who enjoys working with people and building long lasting relationships and product loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Branch In Charge
Bandhan Bank
Kolkata
01.2023 - Current
- Increased overall sales by incorporating several quality process improvements within branch.
- Created strategies to develop and expand existing customer sales, resulting in increase in sales.
- Engaged employees in business processes with positive motivational techniques.
Customer Care Executive
Muthoot finance
Kolkata
05.2016 - 12.2022
- Developed working relationships with internal and external customers while assisting with account management duties.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Informed customers of upcoming promotions and deals to boost sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Managed over 60 customer calls per day.
Customer Sales Executive
Uma Medical
Kolkata
04.2013 - 11.2015
- Coordinated timely responses to online customer communication and researched complex issues.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Offered free products or services to pacify irate or unsatisfied customers.
Education
Class 12 - Accounting
Behala High School
Kolkata 05.2007 - 03.2008
Bachelor of Commerce - Commerce
Sarsuna College
Kolkata 06.2008 - 2011.05
No Degree - Computer Networking
CMC Academy
KolkataSkills
Team Player
Timeline
Branch In Charge
Bandhan Bank
01.2023 - Current
Customer Care Executive
Muthoot finance
05.2016 - 12.2022
Customer Sales Executive
Uma Medical
04.2013 - 11.2015
Bachelor of Commerce - Commerce
Sarsuna College
06.2008 - 2011.05
Class 12 - Accounting
Behala High School
05.2007 - 03.2008
No Degree - Computer Networking
CMC Academy
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