Mousumi Jana
KOLKATA
Summary
Diligent [Desired Position] with thorough understanding of ticketing procedures and customer service. Consistently ensured smooth operations and resolved customer inquiries efficiently. Demonstrated effective communication and problem-solving skills in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Ticketing Staff Member
PUSHPAK AIR TRAVELS
05.2023 - Current
- Coordinated ticket sales and reservations for various travel itineraries
- Managed customer inquiries, providing timely and accurate information
- Resolved customer complaints effectively, ensuring satisfaction and loyalty
- Participated in regular team meetings, contributing ideas for continuous improvement within the department.
- Facilitated group bookings, providing top-notch service to large parties and corporate clients.
- Sold, printed, and issued tickets to guests.
- Reviewed tickets, identification, and passports to verify traveler identity.
Visa Consultant
PUSHPAK AIR TRAVELS
05.2018 - 04.2023
- Guided clients through visa application processes, ensuring compliance with regulations and requirements.
- Conducted in-depth consultations to assess eligibility for various visa categories, enhancing client satisfaction.
- Streamlined documentation procedures, reducing processing time and improving accuracy of submissions.
- Trained junior staff on best practices for visa applications, fostering team development and efficiency.
- Reviewed applications to check accuracy, completeness and integrity of paperwork.
Education
Bachelor of Arts -
PRAVAT KUMAR COLLEGE
Contai, India03-2011
Associate of Arts -
GARH HARIPUR G.N HIGH SCHOOL
GARH HARIPUR02-2007
Skills
- Airline reservation systems
- Empathy and patience
- Itinerary planning
- Complaint handling
- Booking issues
- Rules clarifications
- Group fare requests
- Passport checks
- Positive attitude
- Teamwork and collaboration
- Multitasking Abilities
Additional Information
STORY BOOK READING
Languages
Hindi
Upper intermediate (B2)
English
Beginner (A1)
Bengali
Bilingual or Proficient (C2)
Timeline
Ticketing Staff Member
PUSHPAK AIR TRAVELS
05.2023 - Current
Visa Consultant
PUSHPAK AIR TRAVELS
05.2018 - 04.2023
Bachelor of Arts -
PRAVAT KUMAR COLLEGE
Associate of Arts -
GARH HARIPUR G.N HIGH SCHOOL