MOUTTOUCOUMARAN PANDURANGAN
Summary
25 years in IT Business driven with experience building client rapport and mentoring and coaching employees. Demonstrates sound judgment and consistently achieves low churn rate and high-quality production among teams. Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Vice President of Operations
SJF Business Solution
09.2021 - Current
- Vendor management and execution of Solution deployment on different platforms.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Identified opportunities to improve business process flows and productivity.
- Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
Senior Manager- Services IT
Dell Technologies
04.2007 - 08.2021
- Lead a team of product owners, software engineers(developers), IT Ops engineers & program managers supporting Siebel & Salesforce Lightning platforms
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Mentored junior staff members for skill development and career progression within the organization.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
Delivery Manager
Oracle India Pvt Ltd
03.2003 - 01.2007
- Led successful product launches with thorough planning, coordination, and clear communication across departments.
- Mitigated risks associated with new technologies or approaches through thorough research and analysis prior to implementation.
- Championed process improvements that resulted in reduced overhead expenses without compromising product quality.
- Elevated team performance through continuous feedback, training, and mentoring opportunities.
- Enhanced team collaboration with regular communication, clear expectations, and shared goals.
- Promoted knowledge sharing among teams to foster an environment of continuous improvement in the software development process.
- Managed risk effectively by creating contingency plans and closely monitoring project progress.
- Created and implemented contingency plans to address potential risks.
- Updated customers and senior leaders on progress and roadblocks.
- Trained personnel on use of IT tools and applications.
Senior Consultant
Radiant Info Tech
03.1998 - 08.2002
Senior Consultant
Zensar Technologies Ltd
11.2001 - 03.2002
Education
Skills
- Leadership & Command
- People Management
- IT Operations
- Service Delivery
- Release Management
- Compliance
- Infrastructure Management
- Incident Management
Certification
- ITIL & Project Management
- Pragmatic Product Management Certification
Timeline
Vice President of Operations
SJF Business Solution
09.2021 - Current
Senior Manager- Services IT
Dell Technologies
04.2007 - 08.2021
Delivery Manager
Oracle India Pvt Ltd
03.2003 - 01.2007
Senior Consultant
Zensar Technologies Ltd
11.2001 - 03.2002
Senior Consultant
Radiant Info Tech
03.1998 - 08.2002
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