Moynudheen B
Chennai
Summary
Results-driven customer service professional with strong multitasking and time management skills, dedicated to delivering exceptional experiences for every customer. Proven ability to enhance customer satisfaction through effective communication and problem-solving strategies. Aiming to leverage expertise in a dynamic environment that values quality service and innovation.
Overview
15
15
years of professional experience
Work History
Garment Retail
Businees
Chennai
04.2023 - Current
- Answered store and merchandise questions and led customers to wanted items.
- Analysed sales data to identify trends and adjust sales strategies accordingly.
- Demonstrated product features to customers.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
Office Administrator
AIFANAR METAL FACTORY
Riyadh
08.2022 - 03.2023
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Implemented quality control measures to uphold company standards.
- Trained staff members to perform work activities and use computer applications.
- Performed clerical duties such as filing paperwork, photocopying documents, sorting mailings.
- Monitored office supplies inventory and placed orders when necessary.
Operations Coordinator
Varuna Integrated Logistics Pvt Ltd
Chennai
09.2014 - 03.2022
- Resolved customer complaints regarding products, services and billing issues in a timely manner.
- Developed strong relationships with customers through positive interactions.
- Maintained accurate records of all customer interactions and transactions.
- Answered incoming customer inquiries via telephone, email or live chat.
- Stored hard copies of data in organized files to optimize retrieval.
- Organized files according to established procedures for easy retrieval later on.
Team Member
Domino's pizza
Chennai
07.2012 - 08.2014
Sales Executive
Garments
Chennai
09.2010 - 07.2012
Education
B.Com -
Madras University
Chennai04-2012
H.Sc -
Govt.H.Sec School, Dr.GMTTV
Chennai04-2009
SSLC -
Govt.H.Sec School, Dr.GMTTV
Chennai04-2007
Skills
- Follow-up skills
- Task prioritization
- Support case resolution
- Email management
- Documentation skills
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Urdu
Intermediate (B1)
B1
Timeline
Garment Retail
Businees
04.2023 - Current
Office Administrator
AIFANAR METAL FACTORY
08.2022 - 03.2023
Operations Coordinator
Varuna Integrated Logistics Pvt Ltd
09.2014 - 03.2022
Team Member
Domino's pizza
07.2012 - 08.2014
Sales Executive
Garments
09.2010 - 07.2012
B.Com -
Madras University
H.Sc -
Govt.H.Sec School, Dr.GMTTV
SSLC -
Govt.H.Sec School, Dr.GMTTV
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