M P BABURAJ

Responsible for the IT Infrastructure and Management.

Monitoring of Datacentre, Servers, Networking Devices, Enterprise Wifi, Lease Lines

24/7 is one of the leading customer services and BPO company with offices across US, Philippines and India.

Responsible for the entire Datacenter Management at global level handling India, Philippines and US locations with 75 MPLS and Leased lines.

Monitoring of all Datacentre at all locations with Opensource Datacentre Management/Documentation Server.

Monitoring of all MPLS and Leased ckts, performance monitoring, Monthly review of Bandwidth management.

DTSS is one of the leading Facility Management Service providers headquartered in Bangalore with 38 Branches across India with workforce of 38000 employees more than 1000 clients across industries at over 1200 customer locations.

Responsible for providing strategic and hands-on leadership to the IT team and for helping to build up the company’s IT infrastructure. The role is to coordinate with stakeholders` for the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization’s IT assets. This includes planning, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links. This role is also responsible for taking care of Data center Servers, Local Servers, Firewall and End point security systems and other infrastructure.

· Heading complete IT Infra of the company which involves Cloud, On-premises Infrastructure Management, Surveillance Systems, EPABX, Access Control Systems and IT Support.

· Capacity planning of the enterprise’s data center facilities like servers, storage, and backup infrastructure and support.

· Migrated existing cloud infrastructure to new cloud provider.

· Managing 3rd party vendors and service providers; performance and SLA’s, incident handling and issue/problem resolution and escalation.

· Re-designed the Head Office LAN implementing layer 3 switching for better vLAN performance for 300 network points.

· Designed and Implemented IT Security Policy and Next Generation Firewall for the company.

· Designed Netgear based Wifi infrastructure for Head Office.

· Implemented a NAS Server with 10GB Fibre network for the LAN in Head office

· Currently maintaining 500 Desktops/Laptops PAN India.

· Implemented an inhouse Asterisk based IP PBX for a Payroll helpline with SIP trunk lines.

· Connected all office location with a tier one Telco bringing consistency in connectivity by SLA based contract agreement.

· Implemented SSL VPN connecting 7 business units and Datacenter Server Infrastructure.

· Implemented Active Directory on Linux Server for 3rd party LAN environment and administration of user accounts, permissions, and access rights in the Network.

· Successfully migrated the entire IT infrastructure from Head office to new location/Address.

· Ensuring adherence to ISO 9000 audits.

· Maintaining the IT asset inventory, life cycle management.

· Conduct research and recommend Servers and network products, services, protocols, supporting the procurement and development efforts

Providing technical support for Servers, VMware virtualization, LAN for inhouse Infrastructure and clients.

Supervising implementation of Windows based File Server/Data Storage Server with RAID 10 configuration. Migration of all data from the local systems to the Server and access control.

Procurement/Sourcing of servers, Server Racks, Routers, Switches, Firewalls, Desktops, Laptops as required.

Setting up of virtualized IT LAB for testing of new requirements and Tech training.

Implemented opensource Enterprise openfire chat server.

Provided operating systems level support for a mixed environment (RedHat Enterprise Linux, Opensuse Linux, Windows 2012 Server, Windows XP, Windows 7, and Windows 8 Workstations).

Ensuring that networks are functionally at peak performance during established business hours by monitoring and taking corrective action when needed.

(Mainstay is an International Inbound and Outbound Call Centre and BPO with 300 seats based in Bangalore.)

Held different positions in IT, joined as Network Engineer, Assistant Manager-Network Services and Manager-Network Services.

Responsible for Complete IT Infrastructure which included Configuration/Maintenance and provide maximum Uptime of Dell/IBM/HP Servers, Extreme/ Foundary Switches, Cisco Routers, Cisco Firewalls/UTM, Vicidial/Asterisk SIP telephony Servers, Internet/ Private Leased Lines, PRI voice lines and MPLS VoIP lines, Desktops and Laptops.

Planning and Procurement/Sourcing of servers, Server Racks, Routers, Switches, Firewalls, Desktops, Laptops as required.

Maintenance of Nortel Meridian 61C and Symposium ACD server, skillset-based call route-scripting with 300 phone extensions etc.,

Maintenance of Nortel passport Mux located in India and UK, US colocations and maintenance and monitoring of all International private links interconnecting all three (India/UK/US) Nortel passport for redundancy.

Remotely Interacting with Service providers in UK, US and India for IPLC connectivity and support.

Maintenance and constant monitoring of ISDN PRI links in UK and US which included remotely interacting with the far end Service providers.

Involved in Technical requirement and discussion with the ISP’s for an MPLS VoIP circuit, IPLC link from Bangalore to Canada (client location), Internet Leased links etc.,

Installing, configuring and maintaining the Windows2003 AD domain server with 300 data points with Windows XP/Windows7 workstations/laptops.

Configured a remote access VPN solution through which our clients are required to access specific servers for specific services.

Technical discussion with vendors for Annual Maintenance Contract for all Servers, Network devices, Firewalls etc.

Configured Qmail Linux Mail server with Webmail and maintenance of the same with TLS and Spam

Filtering and Antivirus features.

Responsible for implementation and recommendation of IT policies and ISO-9000 quality procedures to increase service efficiency as per the requirement.

Installed and configured, Linux based Squid Proxy server with Squid Guard Content Filtering.

Linux based Samba Servers for shared folders on the Windows network domain with iSCSI Linux based NAS.

All linux servers/Router/Switches remote access through SSH.

Responsible for Installation, Configuration and maintenance of IBM, HP, Dell Tower and Rack servers.

Responsible for Installation and maintenance of Windows Server Update Services (WSUS), Windows Deployment Server.

Responsible for installation and maintenance of Windows Deployment server.

Responsible for Inventorying and maintaining the complete software and hardware assets and Auditing of the same at regular intervals.

Responsible for providing Annual IT budgeting.

Monitor, Analyze and recommend the management for an upgrade of IT infrastructure as on when required.

Managing Vendors establishing proper communication and information flow with all the vendors and suppliers leading to better customer service.

Designed and supervised the implementation and Configured Vicidial/Asterisk Call center ACD cluster with IP SIP voice protocol for Inbound and Outbound dialing which included Telephony, Apache Webserver and MySQL Database and Call recording FTP server completely on Linux platform.

Interfacing Nortel PBX with opensource Asterisk IP PBX on Linux platform through MultiTech VoIP voice gateway.

Configured opensource Asterisk IP PBX on Linux platform for interoffice communication with ISDN PRI for incoming and outgoing external calling with Voicemail and Conference Bridge.

Migration from Nortel PBX solution to IP SIP(Vicidial/Asterisk) based voice/VOIP infrastructure solution and the above Vicidial/Asterisk call center solution provided by the IT department has saved close to about 100,000$ and 200,000$ respectively to the company which is a significant amount of savings on the CAP-EX.

Configuration of Cacti on Linux platform for monitoring/tracking Windows servers and Linux server performance using SNMP.

Implemented Nagios Server Monitoring infrastructure.

Installed and configured OpenNMS on Linux platform for Internet/WAN link monitoring and tracking with email alerts.

Responsible for attending to the calls logged on Reachtech, the internal ticketing system, by the users.

Responsible for maintaining all Tickets raised with Service Providers through an internally developed software – It logbook with SMS alerts.

Working on GLPI based ticketing/call logging system on linux platform for managing Technical issues.