Siebel CRM
MPV RAMANAND
Project/Product Manager
Hyderabad
Summary
Solutions-driven Project/Product Manager with 16+ years of experience (7 years in BFSI and 9 years in IT) in leading cross-functional teams in development, documentation, and delivery of process innovations by driving accomplishment of business goals. Seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations and client solutions (CX). Focused Project/Product Manager adept at planning, directing and maintaining continuous operations in various departments. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Project Manager
Convene Technologies for ICERTIS
Pune
08.2021 - 01.2022
- Engaged customers through interviews to define the product vision, features and releases
- Managed the entire product lifecycle from conception,requirement definition, development, testing launch and maintenance/improvement, with frequent client communication and adjustment along the way
- Collaborated with UI/UX designers in discovery and research defining updates and improvements
- Communicated product vision, road map and releases to the sales, client success, marketing and leadership team
- Worked with marketing & sales team to define and execute messaging, positioning, key benefits, target customer etc.,
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Gained insight on Contracts Evaluation, Negotiation, and Execution (Non-Disclosure Agreements, Sales/Purchase Agreements, Master Agreements, SoW
- Developed action plans to eliminate or mitigate the identified gaps
- Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support the implementation for the client
- Outsourcing contract drafting, negotiations, management for new and existing outsourcing vendors
- Maintaining and managing the product backlog to ensure priorities are agreed and clear with the business
- Assisting and supporting SIT and UAT
Consultant Business Analyst
DIMENSION ADVISORY SERVICES PVT LTD
Hyderabad
05.2020 - 07.2021
- Worked with teams across multiple geographic locations, work forces and key stakeholder groups
- Identify bottlenecks in processes and implement new and improved procedures and policies to ease friction and improve efficiency
- Responsible for Creation of - Application Forms (Budget Load), Menu & Task List Outline Modification Dimensions, Mapping (Data Load, Category, and period mapping in FDMEE), Calculation Scripts, Reports using HFR User Group & security profile creation using Hyperion Shared Services
- Experience in automation of the entire process using EPM Automate
- Developed Web forms using Hyperion Planning for various planning scenarios
- Expert in FDMEE applications and processes, including import & export, data, and metadata loading, mapping, (used Smart view, loading, and connecting with other EPM applications like HFM, PBCS).
Sr. Business Analyst
D4 INSIGHT PRIVATE LIMITED
Hyderabad
04.2019 - 02.2020
- Strong understanding of project management methodology and PMO standards
- Defined workflows and processes in fast-paced, Agile, and distributed models using tools such as whiteboarding, mind mapping, Jira, and Trello
- Worked with project owners and end-users to prioritize feature development and enhancements based on critical paths and business needs
- Lead daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects
- Trained and mentored team members on best and most effective ways to use Scrum processes in removing the impediments and facilitating the Scrum Team
- Consistently identified project risks, initiated risk mitigation, and implemented risk reduction action plans
- Identified and analyzed business strategy implications for growing companies to increase longevity
- Analyzed product, market, and share trends to evaluate competitive market strategies
- Developed an understanding of customer workflows to deliver precise recommendations for challenging problems
- Perform Data validation using Smart View and regression testing (maintenance activities), UNIT testing, and USER ACCEPTANCE TESTING (UAT) before Rolling out of the Application
- Worked with cross-functional resources to implement direct marketing programs to increase customer base
- Reduced organizational operating costs by streamlining processes
- Boosted company efficiency and customer satisfaction by streamlining or eliminating inefficient processes
- Managed projects and served as primary liaison between clients and multiple internal groups to clarify goals and meet quality standards and deadlines.
Business Analyst
DIMENSION ADVISORY SERVICES PVT LTD
Hyderabad
08.2017 - 03.2019
- Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve efficiency
- Responsible for documentation of User guides, Admin guides, Test reports & Project timelines
- Responsible for Creation of - Application Forms (Budget Load), Menu & Task List Outline Modification Dimensions, Mapping (Data Load, Category, and period mapping in FDMEE), Calculation Scripts, Reports using HFR User Group & security profile creation using Hyperion Shared Services
- Experience in automation of the entire process using EPM Automate
- Developed Web forms using Hyperion Planning for various planning scenarios
- Expert in FDMEE applications and processes, including import & export, data, and metadata loading, mapping, (used Smart view, loading, and connecting with other EPM applications like HFM, PBCS).
Business Analyst
ITC INFOTECH INDIA LTD
Bengaluru
11.2012 - 04.2017
- In Center of Excellence (COE) division of ITC Infotech responsible for developing innovative solutions based on market need and enabling the business unit to deliver unique offerings to customers
- Responsible for solution development leveraging Siebel CRM - Loyalty, MS CRM, and Salesforce (SFDC) to deliver solutions for cross-industry applications
- Designed loyality program experience to enrich member's benefit and offers for Airline, Retail, Banking, Healthcare and Hospitality industries
- Conducted ongoing market research and competitive analysis to possess in-depth knowledge of markets,procedures,customers and products
- Worked closely with the commercial team to increase product adoption and utilization through the development of sales collateral , tools and programs
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Hands-on experience in Wireframe diagrams using Balsamic tool and Prototype diagrams using Azure tool
- Maintaining and managing the product backlog to ensure priorities are agreed and clear with the business
- Involve in UAT to check the functionality of the proposed system along with other end users of this application
- Documented Use Cases and Use Case Models using MS VISIO
- Prepared test data for the functional test cases and evaluated test results and prepared test summary reports
Relationship Manager
Yes Bank
Hyderabad
01.2010 - 11.2012
- Achieved client loyalty through quality, productivity, service, and proactive management
- Presented product and service details at various events to increase customer base
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication, and dynamic interpersonal skills
- Addressed inquiries from clients and relationship management department team members
- Drafted monthly summaries to review the level of client participation and identify targets for follow-up calls.
Relationship Manager
Axis Bank
Hyderabad
09.2008 - 12.2009
- Provide complete banking solutions and services to Priority Banking customer segments
- 360-degree Customer Profiling and Investment Analysis
- Expand customer base by implementing Corporate and Branch level marketing programs Responsible for volume and revenue goals via the combination of Customer Acquisition and Relationship Management
- Maximized and maintained client satisfaction in all aspects of credit management.
Financial Planning Consultant
AVIVA LIFE
Hyderabad
07.2006 - 08.2008
- Oversaw enterprise-level planning with accurate delivery of financial and operational roadmaps
- Build relationships with preferred banking channels and clients
- Train channel Relationship Managers on products and offerings
Education
MBA - Marketing And HR
Wesley PG College
Hyderabad 07.2004 - 07.2006
BCom - Commerce
New Science Degree College
Hyderabad 07.2001 - 06.2004
Skills
Software Development - Jira & Seleniumundefined
Certification
Project Management (Trained)
Software
Salesforce CRM
Microsoft Dynamics CRM
Oracle Hyperion ERP
Icertis CLM
Jira
Timeline
Project Manager
Convene Technologies for ICERTIS
08.2021 - 01.2022
Certified Scrum Master
03-2021
Consultant Business Analyst
DIMENSION ADVISORY SERVICES PVT LTD
05.2020 - 07.2021
Sr. Business Analyst
D4 INSIGHT PRIVATE LIMITED
04.2019 - 02.2020
Business Analyst
DIMENSION ADVISORY SERVICES PVT LTD
08.2017 - 03.2019
CPBA Certified from GAQM (Business Analysis)
02-2017
Business Analyst
ITC INFOTECH INDIA LTD
11.2012 - 04.2017
Relationship Manager
Yes Bank
01.2010 - 11.2012
Relationship Manager
Axis Bank
09.2008 - 12.2009
Financial Planning Consultant
AVIVA LIFE
07.2006 - 08.2008
MBA - Marketing And HR
Wesley PG College
07.2004 - 07.2006
BCom - Commerce
New Science Degree College
07.2001 - 06.2004
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