Muhammed Muzaffar Khan
Sales Manager
Jeddah
Summary
Dynamic sales leader with a proven ability to drive revenue growth and enhance customer acquisition through effective team leadership. Expertise in strategic planning and communication empowers teams to consistently meet and exceed targets. Strong track record of cultivating robust client relationships while adeptly navigating evolving market conditions ensures sustained success. Committed to fostering a collaborative environment that inspires peak performance and innovation.
Overview
8
8
years of professional experience
4
4
Language
Work History
Sales Manager
Khawja Textiles
02.2020 - 11.2025
- Led and managed a team of sales professionals, achieving and exceeding sales targets.
- Developed and maintained strong relationships with key clients and stakeholders.
- Identified new business opportunities, resulting in a measurable increase in the customer base.
- Conducted product training sessions for customers, ensuring better product understanding and usage.
- Enhanced customer satisfaction through effective resolution of queries and concerns.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Security Supervisor
Himaya Security Agency (Qatar Semi-Government)
11.2014 - 01.2017
- Managed administrative tasks and customer service responsibilities within the security sector.
- Ensured smooth and efficient client operations, leading to improved service delivery.
- Addressed and resolved customer complaints in a timely and professional manner.
- Coordinated and streamlined communication between customers and internal teams.
- Recorded incident reports with detailed accounts of occurrences.
Customer Sales Executive
Emirates National Oil Company (EPPCO/ENOC)
02.2005 - 12.2009
- Executed effective merchandising strategies, including product placement, shelf displays, planogram compliance, and visual merchandising to maximize sales visibility.
- Supervised front-line sales and customer service teams in a high-volume FMCG retail environment, ensuring consistent service quality and customer satisfaction.
- Managed daily inbound and outbound customer interactions related to FMCG products, promotions, pricing, and availability.
- Handled end-to-end order processing, including billing, documentation, and timely fulfillment in a fast-paced sales setup.
- Monitored stock levels, coordinated replenishment, and ensured optimal inventory rotation (FIFO) to minimize stock loss and expiry.
- Implemented promotional displays, seasonal campaigns, and in-store branding as per company marketing guidelines.
- Applied effective sales techniques to promote FMCG products, handle objections, and consistently achieve sales and service targets.
- Trained and guided staff on product knowledge, sales standards, merchandising practices, and company service guidelines.
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Customer Service Executive
Zodiac Boutique
02.2003 - 04.2005
- Provided customer service to walk-in clients, ensuring a seamless shopping experience.
- Managed product inventory, updated pricing, and maintained showroom organization.
- Coordinated with clients to follow up on orders and inquiries, ensuring timely deliveries.
- Conducted sales activities and marketing initiatives to increase brand awareness.
- Developed strong customer relationships, contributing to long-term business success.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
B. Com - O.C
Morden Institute of Engineering & Management
Mumbai, India 04.2001 -
Skills
Sales planning
Client relationship management
Customer management
Sales reporting
Staff management
Sales team training
Interests
Travelling, Swimming
PERSONAL DETAILS
Date of Birth: 10th May 1981 Marital Status: Married
Timeline
Sales Manager
Khawja Textiles
02.2020 - 11.2025
Security Supervisor
Himaya Security Agency (Qatar Semi-Government)
11.2014 - 01.2017
Customer Sales Executive
Emirates National Oil Company (EPPCO/ENOC)
02.2005 - 12.2009
Customer Service Executive
Zodiac Boutique
02.2003 - 04.2005
B. Com - O.C
Morden Institute of Engineering & Management
04.2001 -