MR MANDEEP
Ludhiana
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automobile industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Service Advisor
JOSHI AUTOZONE MERCEDES BENZ
Ludhiana
02.2024 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Suggested additional services to customers in order to meet upsell goals.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Developed process improvements to enhance overall delivery of service.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
WORKSHOP SUPERVISOR
Suhail Bahwan Automobile LLC
MUSCAT, OMAN
01.2017 - 01.2023
- Enhanced team productivity by providing regular training and development opportunities for staff members.
- Optimized inventory levels through careful monitoring and forecasting of supply needs, reducing costs associated with excess stock or shortages.
- Evaluated employee performance regularly, providing constructive feedback and implementing targeted improvement plans when necessary.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Scheduled job assignments for staff to monitor progress and performance.
QUALITY INSPECTOR
Suhail Bahwan Automobile LLC
MUSCAT,OMAN
01.2015 - 01.2017
- Improved customer satisfaction ratings through diligent inspection of finished products before shipment.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Supervised production workers to identify areas in need of improvement for high-quality production.
AUTOMOTIVE SERVICE ADVISOR
Honda Car Company
LUDHIANA, PUNJAB
01.2013 - 01.2015
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
AUTOMOTIVE SERVICE ADVISOR
Toyota Car company
LUDHIANA PUNJAB
01.2011 - 01.2013
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Documented problems and corrective actions to maintain records.
Education
Diploma in Mechanical Engineering - Mechanical Engineering
Baba Isher Singh Polytechnic College Moga
Moga, Punjab04.2011
Senior Secondary - Automobile Vocational
Punjab Agriculture University
Ludhiana, Punjab02.2008
Skills
- Customer Service
- Excellent Communication
- Handling Customer Complaints
- Team player mentality
- Workflow Management
- Multitasking and Organization
- Strong Work Ethic
Awards
- Best Performer of the Year 2018
- Nissan (N-Step Level 1)
- Nissan (N-Step Level 2)
- Nissan (N-Step Level 3)
- Honda H-Smart Advisor
Languages
English
Hindi
Punjabi
Arabic
Personal Information
- Father's Name: S. Kartar Singh
- Date of Birth: 09/12/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Service Advisor
JOSHI AUTOZONE MERCEDES BENZ
02.2024 - Current
WORKSHOP SUPERVISOR
Suhail Bahwan Automobile LLC
01.2017 - 01.2023
QUALITY INSPECTOR
Suhail Bahwan Automobile LLC
01.2015 - 01.2017
AUTOMOTIVE SERVICE ADVISOR
Honda Car Company
01.2013 - 01.2015
AUTOMOTIVE SERVICE ADVISOR
Toyota Car company
01.2011 - 01.2013
Diploma in Mechanical Engineering - Mechanical Engineering
Baba Isher Singh Polytechnic College Moga
Senior Secondary - Automobile Vocational
Punjab Agriculture University