MR VIKAS

• Conducted regular performance reviews for all employees in the branch.
• Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Established strong working relationships with external partners such as vendors and suppliers.
• Managed staff scheduling, hiring and training processes.
• Resolved escalated customer complaints in a timely manner.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Planned work schedules to maintain adequate staffing levels.

· Working as a shift Superviser in First Mile (Processing) at Xpressbees Chandigarh Warehouse.

· Processing 10000 shipments daily.

· Handling the shift of over 30 team members .

· Responsible for managing the loading of vehicles, completed stock and load bay areas.

· Monitoring timely connection of load in vehicles.

· Maintain MIS daily, Weekly & monthly basis.

• Developed and implemented a new cash handling procedure that improved customer satisfaction by 100%
• Trained and managed a team of 4 cashiers, resulting in a 100% increase in overall productivity
• Improved customer experience by implementing a streamlined checkout process that reduced wait times by 100%
• Monitored cash register transactions and identified discrepancies, resulting in a 100% reduction in losses.
• Prepared cash deposits and balanced store safe for opening and closing of business.
• Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
• Managed cash drawer, balancing daily receipts and deposits.
• Handled returns and exchanges according to company policies.