MRADUL CHATURVEDI
SALES PROFESSIONAL
Gurgaon
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 4 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Field Sales Manager
GEODIS India Private Limited
8 2023 - Current
- Company Overview: https://geodis.com/in-en/agency/geodis-india-private-limited
- Meeting Budgets and promoting sales of the organization
- Meet sales targets and promote organizational products
- Build and maintain relationships with assigned clients for business development, cross-selling, and retention
- Identify and onboard new clients aligning with company interests
- Offer tailored solutions and services based on customer needs
- Collaborate with product teams and trade lane managers to win business
- Analyze business performance weekly, focusing on target customers
- Sell comprehensive logistics solutions, including Air Freight, Sea Freight, Custom Clearance, Road Logistics, and Warehousing
- Record activities and opportunities in CRM for transparency
- Follow up on calls/meetings for smooth income flow and payment collections
- Coordinate with sales support and operations teams for shipment movements
- Maintain SOPs for seamless shipment flow
- Https://geodis.com/in-en/agency/geodis-india-private-limited
Sales Executive
Savino Del Bene Freight Forwarders (India) Pvt. Ltd.
03.2021 - 07.2023
- Meeting Budgets and promoting sales of the organization
- Met sales targets and promoted the company’s products and services
- Built relationships with existing clients for business development, cross-selling, and retention
- Onboarded new clients and provided customized solutions
- Analyzed business performance weekly, focusing on target clients
- Ensured follow-up on payments and maintained a forwarding ledger
- Was primary contact for client inquiries and monitored pricing, also attended online bidding and RFQ for major customers
- Coordinating with different departments such as operations, pricing, and accounts to meet customer’s expectation
- Coordinating with local, regional, and overseas counterparts to secure potential clients/ business opportunities through solution sales
- Ensuring speedy resolution for customer related queries & grievances to maximize the level of satisfaction to maintain healthy client relations
Sales Coordinator
Kuehne Nagel Pvt. Ltd.
07.2019 - 08.2020
- Sales, and Operation & Logistics
- Managing customer orders, and coordinating with suppliers and vendors in order to maintain efficiency across supply chain
- Ensuring speedy resolution for customer related queries & grievances to maximize the level of satisfaction in an effort to maintain healthy client relations
- Negotiating rates for the purpose of carrying through the shipment delivery process within overseas, and destination office
- Coordinating closely with local, regional and overseas counterparts to secure potential clients/ business opportunities through solution sales
- Assistance/ backup for field sales staff
- SOP Preparation /Transition, and Handover to Operations
- Credit Management (Filing CLA and maintaining the same)
- Internal co-ordination with operations, finance or other department for related processes
- Garnered decent experience in Air-freight and Sea-freight shipment movements along with the knowledge of documentation required in process
DISPUTE AND FRAUD ANALYST - VISA and Master Card
FIS Global Business Solutions
04.2018 - 05.2019
- Managing credit & debit card disputes for VISA and Master Card for the US financial institutions
- Communicating and working with other departments to ensure that customer activity, while monitored adequately for fraud, is not adversely affected
- Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis
- Ensure each customer chargeback dispute request is handled in a timely and accurate manner
CLIENT RELATIONSHIP MANAGER
Infoica- Tech Private Limited
06.2017 - 04.2018
- Schedule regular meetings with customers to ensure they are satisfied
- Participate in one-on-one meetings with clients to explain services in an effort to guide their choices
- Communicating and working cross-functionally to ensure that customer queries are forwarded to designated departments
- Monitor and assess activities of our competitors to proactively satisfy and retain our clients
Intern
SML ISUZU Limited
05.2016 - 06.2016
- As a part of the marketing department, assisted in Internal, as well as Competitor analysis concerning promotions, customer feedback (through survey questionnaires), and other marketing strategies
- Worked on a project- “Market Research and Product Knowledge”, majorly focusing upon: Commercial Vehicle Industries, and Competitors in the Industry with respect to SML Isuzu
Education
M.B.A. - International Business + Marketing
Amity International Business School, Amity University
01.2015 - 01.2017
Study Abroad Programme - International Business, and Cross- Cultural Management
Amity Global Business School
03.2016 - 04.2016
B.B.A. - undefined
Sunrise University
Alwar, Rajasthan 01.2011 - 01.2014
Skills
MS Word
MS Power-point
MS Excel
Problem-Solving
Adaptability and Flexibility
Relationship Building
Summer Internship
SML ISUZU Limited, Delhi, 05/01/16, 06/30/16,
- Assisted in Internal, as well as Competitor analysis concerning promotions, customer feedback (through survey questionnaires), and other marketing strategies.
- Worked on a project- 'Market Research and Product Knowledge', majorly focusing upon: Commercial Vehicle Industries, and Competitors in the Industry with respect to SML Isuzu.
Projects
- Market Research: 'LG Electronics'
The project was carried out with an idea of understanding LG’s position in market through a competitive analysis; starting with analyzing the existing company strategy, the strengths and weaknesses, and then looking up for feasible areas of improvement.
- Business Research: 'Promotional Strategies in Multi Brand Retail Industry'
The project focused upon an analysis of the promotional practices of apparel units, the problems faced by them in implementing these practices, and measures required to solve these problems, based on secondary research, and analysis of the data collected through surveys using SPSS.
Languages
Hindi
English
French (Basic)
Leadership Experience
- Worked as a part of organizing committee for Inbush Era 2015.
- Member of the Marketing Club at Amity International Business School, and organized several events for the same.
- Worked as a student coordinator for various events like AYF, INBUSH, HR summit etc.
Timeline
Sales Executive
Savino Del Bene Freight Forwarders (India) Pvt. Ltd.
03.2021 - 07.2023
Sales Coordinator
Kuehne Nagel Pvt. Ltd.
07.2019 - 08.2020
DISPUTE AND FRAUD ANALYST - VISA and Master Card
FIS Global Business Solutions
04.2018 - 05.2019
CLIENT RELATIONSHIP MANAGER
Infoica- Tech Private Limited
06.2017 - 04.2018
Intern
SML ISUZU Limited
05.2016 - 06.2016
Study Abroad Programme - International Business, and Cross- Cultural Management
Amity Global Business School
03.2016 - 04.2016
M.B.A. - International Business + Marketing
Amity International Business School, Amity University
01.2015 - 01.2017
B.B.A. - undefined
Sunrise University
01.2011 - 01.2014
Field Sales Manager
GEODIS India Private Limited
8 2023 - Current
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