Mr.Aishwarya Vaidya
Vadodara
Summary
An individual with a hunger for knowledge, conversations and a professional goal to obtain a challenging position in a prestigious organization where my resourceful experience and academic skills can be developed further and will add value to the organization's operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Trainer
Archer Transactional Systems
06.2023 - Current
- Training Needs Assessment: Identify and analyze the training needs of employees based on their roles, performance gaps, and organizational goals.
- Curriculum Development: Develop and revamp comprehensive training programs, including course outlines, presentations, handouts, and other learning materials.
- Training Delivery: Conduct engaging and effective training sessions using a variety of instructional methods (e.g., lectures, demonstrations, group discussions, role-playing, simulations).
- Performance Evaluation: Assess the effectiveness of training programs through evaluations, quizzes, and other assessment tools.
- Process Improvement: Contribute to process improvement initiatives by identifying areas for optimization and recommending training solutions and assist with refining SOPs.
Duty Manager
The Living Adventure by Accor
08.2022 - 01.2023
- Certified Train The Trainer for The Living Adventure by Accor
- Attending and solving guest complaints
- Training receptionists & bellmen for check-in and check-out procedures
- Conducting standard operating procedures training
- Departmental induction for new joiners
- Assigning and overlooking the duty roster for the property team
- Monitoring grooming, hygiene and aesthetic standards of team members
Brand Champion
Etech Global Services
12.2020 - 10.2021
- Customer Experience Specialist (September to December 2020) & Brand Champion (December to October 2021) for Gandhinagar site office
- Give weekly presentations to clients for engagement and activities done at site
- Attending team meetings, weekly connects, on job trainings
- Coordinating and conducting branding sessions with new hires, introducing them to the brand and clients
- Coordinating with clients to drive contests to boost agent performance and revenue
- Working on internal and external (client) projects and achieving goals
Hotel Management Faculty
International Institute of Aviation and Hotel management.
01.2020 - 06.2020
- Prepare course materials such as syllabi homework assignments and handouts
- Deliver lectures to undergraduate students on topics such as Front office operations & discuss case studies
- Evaluate and grade studentsʼ class work assignments and papers
- Initiate facilitate and moderate classroom discussions and debates
- Online Zoom lectures and activities to boost interaction, interest and attendance during Covid lockdown
Sales Representative
The Fern Ecotel
07.2019 - 01.2020
- Engaged new customers and strengthened existing relationships through account management
- Negotiated contracts, marketed company involvement, and organized participation yearly in trade shows that increased sales for Growth Sales Team and improved brand recognition
Front Office Associate
Double Tree By Hilton
11.2018 - 07.2019
- Front Office Associate of a Pre-opening team and received a certification for the same
- Concierge and Bell desk coordination
- Process all incoming and outgoing calls accurately and courteously
- Pages guests in cooperation with concerned departments
- Attends to all guest queries and requests promptly and reports complaints to the Duty Manager
- Detailed, efficient room and banquet orientation to guests that walk in for enquiries
Front Office Associate
ITC Fortune Inn Promenade
07.2017 - 02.2018
- Front Office Associate of the Pre-opening team & received corporate training for the same
- Ensured superior guest experience by addressing their concerns, demonstrating empathy and resolving problems swiftly
- Resolved all guests complaints in a professional manner while prioritizing guest satisfaction
- Provided ongoing guest service, check-ins, check-outs and assisted guests with required services as per preferences
- Operated a cash register for cash, check and credit card transactions with accuracy
Industrial Trainee
Taj Land's End
06.2015 - 11.2015
- Greeted guests and visitors in-person and via telephone calls while working with Front office
- Worked with various departments like Food & Beverage services, Food production, Housekeeping, Front office, Human resources; learned and understood hotel operations and standards
- Received good scores and comments from Hods' on appraisal forms
- Trained and worked at one of 3 specialty restaurants at the Hotel
Education
Bachelor of Science - Catering Science and Hotel Management
Bharathiar University
05.2017
Skills
- Effective training facilitation
- Training delivery
- Training program development
- Employee engagement
- Time management
- Attention to detail
- Excellent communication
- Public speaking
- Training material development
- Classroom experience
- Orientation and onboarding
Accomplishments
- Trainer Certificate for successfully completing Train-The-Trainer Program by The Living Adventure managed by Accor.
- Certificate of Appreciation for dedicated service to The Living Adventure managed by Accor during the Qatar Global Sports Event 2022.
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Marathi
Intermediate
B1
Gujarati
Beginner
A1
Certification
- Train The Trainer certified by Accor for completing the TTT certification successfully as a part of the FIFA Word Cup 2022 operations.
- Various LinkedIn courses like Mastering Communication Skills, Coaching Skills for leaders, Delivering Training Sessions, Body Language Skills Etc.
- Undergoing a Google Project Management course by Coursera.
Hobbies and Interests
- Having conversations
- Public Speaking
- Cooking
- Mobile photography
- Watching Movies
- Swimming
Personal Information
- Place of birth: Vadodara, Gujarat
- Date of birth: 04/29/95
- Gender: Male
- Nationality: Indian
- Marital status: Single
Disclaimer
In my complete state of mind, I hereby declare that the above mentioned information is free from any kind of fabrications and nothing important has been hidden thereof. However, any kind of typographical error may be considered for corrections, as Err is Human!
Timeline
Process Trainer
Archer Transactional Systems
06.2023 - Current
Duty Manager
The Living Adventure by Accor
08.2022 - 01.2023
Brand Champion
Etech Global Services
12.2020 - 10.2021
Hotel Management Faculty
International Institute of Aviation and Hotel management.
01.2020 - 06.2020
Sales Representative
The Fern Ecotel
07.2019 - 01.2020
Front Office Associate
Double Tree By Hilton
11.2018 - 07.2019
Front Office Associate
ITC Fortune Inn Promenade
07.2017 - 02.2018
Industrial Trainee
Taj Land's End
06.2015 - 11.2015
Bachelor of Science - Catering Science and Hotel Management
Bharathiar University
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