Business Analyst with 10 years of experience in the analysis of business solutions, coordination, and end-to-end management of projects. I specialize in implementing cross-functional IT solutions for customers' business problems and transforming their manual processes into innovative and cost-effective products. Proficient in developing user stories, use cases, functional specification documents, test scenarios, user journeys, wire-framing, and solution mapping have a good experience in project management tools like JIRA, Service now,etc.