Mridinisha Vittala

Oversaw and managed projects for new and existing customer accounts in the information technology/restaurant industry.

- Performed POS integrations and routine database maintenance.

- Explained technical aspects, features, and benefits of Brygid's services to clients.

- Provided technical support for incoming client requests and troubleshooted POS and order-related issues.

- Monitored methods/processes for order management to ensure timely and accurate order processing.

- Demonstrated client service and relationship-building abilities.

- Maintained superior customer experience for the e-commerce channel.

- Managed customer inquiries via email and telephone.

- Emailed UI/UX designers and communicated back and forth to implement changes requested by clients on their restaurant websites.

-Assisted in analyzing business processes and provided data-driven insights to improve efficiency.

- Validated the requirements with subject matter experts, to ensure that the requirements are complete and accurate.

-Documented test scenarios, test data and test cases.

-Worked closely with the Enterprise User Experience, Technology Architect, and software development teams to ensure that requirements are well understood, and deliveries are meeting the expectations.

-Analysed and documented the business requirements, system interface specifications, MIS reporting & analytics requirements, and non-functional requirements

- Utilized SQL to extract and manipulate data from various databases.

- Created data visualizations and dashboards in Tableau to communicate key metrics.

- Organized and conducted demos of the designs and application to validate the solution.

- Participated in team meetings and contributed to project planning and execution.

-Worked closely with development and QA teams to ensure accurate implementation and successful testing.