Summary
Overview
Work History
Education
Skills
SOFT SKILLS
Timeline
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Mridul Bhaisora

Mridul Bhaisora

Bangalore

Summary

Detail-oriented and results-driven Fraud Operations Specialist with hands-on experience in financial crime mitigation, stakeholder coordination, and regulatory compliance within a global banking environment. Currently managing fraud escalations, FC-UAR(Financial crime - Unusual activity report) reviews, audit checks, and process controls at HSBC’s Global Service Centre, with proven success in reducing fraud losses and enhancing operational accuracy. Adept at handling complex investigations, liaising with cross-functional teams. Skilled in navigating multi-channel fraud workflows and adhering to internal control standards in line with global compliance mandates. Actively pursuing the Certified Anti-Money Laundering Specialist (CAMS) credential, targeted for completion by 2026, and now seeking progressive opportunities in the financial crime and risk management domain to deepen investigative exposure and support enterprise-wide Financial crime prevention strategies.

Overview

8
8
years of professional experience

Work History

Senior Fraud Officer

HSBC
01.2025 - Current
  • Allocate cases to a team of 8-10 Customer Service Executives using case-priority algorithms and SLA dashboards balance volumes across voice, email and queue-based alerts
  • Resolve complex cases, victim-support and business-line escalations within 95 % same-day TAT, preserving client trust and preventing potential financial loss
  • Initiate/receive direct customer contact and secure-channel messages from customers, potential victims and external parties; gather intelligence to inform fraud/AML case strategy
  • Prepare evidence packs and respond to regulator / scheme information requests (e.g., FCA Section 166, Visa GCAR) with zero overdue items
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
  • Evaluated customer data to identify and prevent fraudulent activities
  • Summarized all key information regarding investigation into detailed report for delivery to client
  • Contacted customers directly to notify of fraudulent activity and minimize impacts
  • Track fraud trends, produce MI dashboards for senior management, and recommend rule-set changes that improved positive-detection rate

GSS Taxpay Specialist

Paychex Inc
10.2023 - 12.2024
  • Manage end-to-end US payroll tax operations—including filings, amendments, late declarations, and refund processes—ensuring strict adherence to federal and state regulatory frameworks and service level agreements (SLAs).
  • Act as the primary liaison for client inquiries, process clarifications, and issue resolution, ensuring timely and compliant communication.
  • Handle regulatory inquiries from US Tax Authorities (IRS and state-level departments), maintaining audit-readiness and compliance alignment
  • Coordinate with internal cross-functional stakeholders (Product, Compliance, Risk, Engineering) to identify, investigate, and resolve data discrepancies or compliance gaps
  • Conduct recurring SOP and process audits to ensure operations reflect dynamic changes in tax regulations; contribute to internal knowledge repositories
  • Manage high-priority escalations and urgent client cases raised by senior internal stakeholders (Team Leads, Account Managers) with same-day resolution.
  • Utilized AI-enhanced Excel models and automation scripts to streamline reporting processes and improve issue triage during peak tax periods.

Quality Assurance Trainee

Paxcom India (P) Ltd
04.2021 - 10.2021
  • Participated in end-to-end QA lifecycle, ensuring product compliance with internal quality standards and regulatory expectations
  • Wrote and executed test cases, performed defect triaging, and collaborated with stakeholders including developers, product owners, and QA leads to maintain a high quality release cadence
  • Logged and tracked bugs using internal systems; performed post-fix validation and regression testing
  • Provided QA insights to internal stakeholders on test coverage, defect risk, and release readiness
  • Created clear documentation of test results, ensuring auditability and traceability in line with process integrity standards.

Data Research Analyst

Paxcom India (P) Ltd
10.2020 - 04.2021
  • Cleaned, refined, and analyzed large scale datasets to support business, compliance, and product decision making
  • Developed dashboard visuals and reports using Excel and PowerPoint for stakeholder presentations and client review
  • Supported regulatory documentation needs by preparing and verifying audit ready datasets
  • Partnered with internal teams (including marketing and operations) to ensure accurate data modeling and avoid compliance reporting errors

Digital Marketing Intern

Khairnar Pvt. Ltd.
05.2019 - 07.2019

Marketing Intern

Laugh out loud Ventures Pvt. Ltd
08.2017 - 12.2017

Education

Integrated BBA-MBA -

IMS Unison University
07.2020

Skills

  • SAS (Fraud Pattern analysis,alert investigation)
  • Transaction analysis
  • MS Office
  • Regulatory Compliance
  • Escalation Management
  • Fraud prevention
  • Data Analysis
  • Quality assurance
  • Software testing
  • Oracle Fusionware
  • Data Mining

SOFT SKILLS

  • Time Management
  • Stakeholder Management
  • Teamwork Collaboration
  • Attention to detail
  • Work Ethic
  • Problem-solving
  • Relationship Building
  • Adaptability
  • Data Auditing
  • Critical Thinking

Timeline

Senior Fraud Officer

HSBC
01.2025 - Current

GSS Taxpay Specialist

Paychex Inc
10.2023 - 12.2024

Quality Assurance Trainee

Paxcom India (P) Ltd
04.2021 - 10.2021

Data Research Analyst

Paxcom India (P) Ltd
10.2020 - 04.2021

Digital Marketing Intern

Khairnar Pvt. Ltd.
05.2019 - 07.2019

Marketing Intern

Laugh out loud Ventures Pvt. Ltd
08.2017 - 12.2017

Integrated BBA-MBA -

IMS Unison University

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Mridul Bhaisora