MRIDUL CHAUDHARY
Talent Acquisition Specialist
Vadodara
Summary
With over 10 years of experience, including 5+ years in recruitment, my background encompasses a diverse range of skills in customer service, product training, and talent acquisition. As a Lead Recruiter, my expertise lies in managing the entire recruitment cycle for permanent, temp-to-hire, and project-based positions. Specializing in sourcing top talent in fields such as Full Stack Development, Data Science, DevOps/SRE, Cloud Engineering, Business Analysis, and Systems Engineering. Committed to providing customized talent solutions that result in seamless matches between candidates and high-impact projects.
Overview
15
15
years of professional experience
48
48
years of post-secondary education
2
2
Languages
Work History
Lead Recruiter
Ascendion Engineering Pvt. Ltd
10.2022 - Current
- Lead Recruiter for Full Stack, DevOps, Cloud, and Data roles across multiple business lines, domains, and geographies.
- Managed full-cycle recruitment processes including sourcing, interviewing, negotiation, and closing for internal and client SOW projects.
- Recruited for Digital Engineering roles across verticals such as Retail, BFSI, CMT, Insurance, and Healthcare.
- Partnered with Hiring Managers to define staffing needs and implement effective recruitment strategies.
- Sourced top IT talent using LinkedIn, internal databases, job boards (Monster, Dice), and referrals.
- Led and mentored a team of 4 junior recruiters; provided training on full-cycle recruiting and tracked progress.
- Conducted regular one-on-one meetings to support team development and foster continuous improvement.
- Provided weekly recruitment reports to Business Unit Heads and Senior Leadership.
- Supported employee development through coaching and guidance on learning and upskilling opportunities.
Designed and executed sourcing strategies to attract both active and passive candidates. - Oversaw interview coordination, including candidate assessment and end-client scheduling.
Proficient in performance management processes and tools.
Senior Talent Specialist - IT
Collabera Inc.
09.2021 - 10.2022
- Responsible for handling IT (Java/Full Stack/DevOps/Architect/System Engineer) & Non IT requirements from US based clients
- Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.
- Sourcing from Job Portals (LinkedIn, Indeed, Monster, Careerbuilder), Making job postings on the Job Portal.
- Well versed about US Terms like W2, C2C, 1099, US Visas, etc.
- Responsible for work on Contract, Permanent & C2H (Contract to Hire) positions.
- Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc leading to joining post placement.
- Responsible for achieving a good conversion ratio of submittal into interview and placement.
- Responsible for the Strategy Development process which includes understanding client requirements & mapping the relevant targets.
- Maintain close contact with candidates/Vendors/ recruiters/offshore team.
- Updated about technologies of the Client requirements and knowledge of current IT trends.
Recruiter
Lancesoft Inc.
02.2020 - 09.2021
- Managed both IT and Non-IT recruitment requirements for U.S.-based clients across various domains.
- Oversaw full-cycle recruitment processes including sourcing, interviewing, offer negotiation, and successful placement of candidates for assigned requisitions.
- Utilized major job portals such as Monster, Dice, CareerBuilder, and Indeed for candidate sourcing and job postings.
- Well-versed in U.S. employment terms including W2, C2C, 1099, and various visa classifications.
- Handled recruitment for Contract, Permanent, and Contract-to-Hire (C2H) positions.
- Coordinated post-placement formalities such as background checks and drug testing to ensure smooth onboarding.
- Maintained a high conversion rate of candidate submittals into interviews and successful placements.
- Contributed to recruitment strategy development by understanding client requirements and aligning candidate sourcing accordingly.
- Maintained strong communication with candidates, vendors, recruiters, and offshore teams to ensure alignment and efficiency.
- Stayed updated on client technology requirements and current trends in the IT industry.
Customer Service and Recruitment Coordinator
Office Beacon (P) Ltd.
10.2016 - 02.2020
- Coordinated backend order management and pipeline tracking to support a seamless and timely hiring process for Canadian clients.
- Maintained and updated client information using integrated recruitment software; scheduled status calls and conducted regular follow-ups to ensure alignment and progress.
- Partnered with clients to understand their unique talent needs and delivered tailored recruitment solutions to meet hiring objectives.
- Resolved client concerns efficiently while maintaining a high standard of service and responsiveness throughout the recruitment lifecycle.
- Prepared and shared detailed recruitment reports, including daily reconciliations and dashboards, to provide transparent updates and performance insights.
- Fostered strong, trust-based client relationships through consistent communication and a focus on customer satisfaction.
Quality Evaluator
Kochar Infotech(P) Ltd.
10.2014 - 09.2016
- Managed inbound and outbound processes for Uninor and Airtel customer support operations.
- Handled customer service lines (121/198), conducted performance analysis, and facilitated refresher trainings and follow-ups to drive success metrics.
- Conducted employee performance evaluations to identify and categorize agents as target achievers or non-achievers.
- Provided personalized coaching and guidance to underperforming agents to help improve work performance and meet KPIs.
- Trained newly hired call center staff on standard scripts and procedures to ensure consistency in service delivery.
- Designed and implemented effective training programs for both new hires and existing employees.
- Delivered ongoing training focused on enhancing customer service skills and improving overall call quality.
Sr.Process Quality Evaluator
MPHASIS and HP Company
09.2010 - 10.2014
- Results-driven Quality Evaluator and Customer Service Specialist with over 4 years of experience in managing Airtel inbound and outbound processes.
- Proficient in auditing calls for both voice and non-voice processes to ensure compliance with established quality standards.
- Experienced in analyzing agent performance and providing tailored feedback to improve customer service outcomes.
- Skilled in conducting refresher trainings and follow-ups to measure success and drive continuous improvement.
- Adept at identifying performance gaps, coaching underperforming agents, and ensuring alignment with key performance indicators (KPIs).
- Demonstrated ability to manage both inbound and outbound call center operations, contributing to overall team productivity and customer satisfaction.
Education
Diploma - Software Engineering
NIIT
05.2001 - Current
Bachelor's Degree - Management Information Systems
Dr. D. Y. Patil Vidyapeeth
05.2001 - Current
Skills
- Applicant tracking systems
- Collaboration with hiring managers
- Onboarding coordination
- Time management
- Negotiation
- Talent sourcing and recruitment
- Recruitment metrics analysis
- Recruitment planning
- Talent pipeline development
- Interviewing techniques training
- Performance metrics analysis
- Relationship building
- Social media recruitment strategies
- Stakeholder relationship management
Accomplishments
- 04/01/11, Got Spirit Of Winning(Monthly Submit Award) From Mphasis
- 03/01/11, Got Value Appreciation Card From Unit Manager For living & Displaying the Mphasis Value Of 'Honoring Commitment'
- 12/01/12, Got Value Appreciation Card From Operation Manager For living & Displaying the Mphasis Value Of 'Demanding Excellence'
Personal Information
- Father's Name: Shree. Anil Chaudhary
- Date of Birth: 12/08/91
- Marital Status: Single
Extra Curricular Accolades
- Successfully undergone Trainer Platform Skills program from Airtel
- Also undergone through three days Facilitator Skills Training in Kochar Infotech(P) Ltd.
Timeline
Lead Recruiter
Ascendion Engineering Pvt. Ltd
10.2022 - Current
Senior Talent Specialist - IT
Collabera Inc.
09.2021 - 10.2022
Recruiter
Lancesoft Inc.
02.2020 - 09.2021
Customer Service and Recruitment Coordinator
Office Beacon (P) Ltd.
10.2016 - 02.2020
Quality Evaluator
Kochar Infotech(P) Ltd.
10.2014 - 09.2016
Sr.Process Quality Evaluator
MPHASIS and HP Company
09.2010 - 10.2014
Diploma - Software Engineering
NIIT
05.2001 - Current
Bachelor's Degree - Management Information Systems
Dr. D. Y. Patil Vidyapeeth
05.2001 - Current
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