Mridul Mukhopadhyay
Hyderabad
Summary
Dynamic and seasoned aviation professional with a proven track record in crew scheduling management. Seeking a senior position to leverage extensive experience and leadership skills to drive operational excellence, ensure regulatory compliance, and enhance safety protocols. Dedicated to optimizing efficiency, fostering continuous improvement, and facilitating collaboration across teams to achieve organizational objectives in the dynamic aviation industry.
Overview
22
22
years of professional experience
Work History
Client Relationship Officer
Y-Axis Overseas Careers
12.2022 - Current
- Achieved a 95% client satisfaction rate by consistently exceeding expectations and resolving issues
- Streamlined refund approval processes, reducing turnaround time by 15%
- Successfully handled over 2000+ client accounts, ensuring long-term retention and satisfaction
- Improved client relationship management by utilizing Salesforce, contributing to an 18% increase in process efficiency
Assistant Manager Rostering
Trujet Airline
04.2019 - 06.2022
- Spearheaded the development of crew rosters, maintaining a 98% compliance rate with DGCA regulations
- Managed 150+ crew members across operations, leave requests, and training programs
- Reduced overtime expenses by 40% through efficient resource management and rostering
- Filed FDTL reports with 100% accuracy during audits, ensuring zero regulatory penalties
- Monitored crew scheduling, improving operational efficiency by 15%
Business Analyst
Sheorey Digital Systems Private Limited
07.2017 - 11.2018
- Conducted client consultations, gathering requirements that improved project delivery time by 25%
- Developed software requirement specifications, leading to a 30% improvement in client satisfaction
- Coordinated between development and testing teams, reducing error rates by 20% during the staging phase
Manager Rostering
Aircosta Airline, LEPL Projects Limited
10.2014 - 04.2017
- Managed crew rosters for 150+ staff members, ensuring 95% on-time performance for flight schedules
- Reduced overtime costs by 15% by optimizing crew assignments and resource management
- Ensured 100% compliance during DGCA audits, receiving no major findings
Executive- Crew Scheduling
Indigo Airlines
12.2007 - 10.2014
- Supervised flight deck operations for over 3000 flights per month, achieving a 99% compliance rate with regulations
- Optimized crew scheduling to reduce operational disruptions, cutting downtime by 20%
- Monitored flight deck operations, ensuring 100% adherence to regulatory flight duty time limitations
Supervisor- Rostering
Jet Airways (India) Limited
11.2002 - 12.2007
- Assisted in daily operations for 150+ flights per week, ensuring safe and efficient flight operations
- Contributed to achieving a 96% on-time performance by supporting efficient crew rostering and compliance
Education
Bachelor's in Hotel Management -
Institute of Hotel Management Catering Technology And Applied Nutrition
Meerut, India04.1999
Skills
- Time Management
- Problem-solving
- Decision-making
- Assertiveness
- Resource Management
- Stress Management
- Adaptability
- Communication
- Data Analysis and Reporting
- Employee Performance Evaluation
- Team Management and Leadership
- Interpersonal Communication
- Attention to Detail
- Proficiency with Microsoft Excel, Tableau
- Flight Duty Time Limitation (FDTL) Management
- Regulatory Reporting and Audit Preparation (DGCA Compliance)
- Roster Management and Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Relationship Officer
Y-Axis Overseas Careers
12.2022 - Current
Assistant Manager Rostering
Trujet Airline
04.2019 - 06.2022
Business Analyst
Sheorey Digital Systems Private Limited
07.2017 - 11.2018
Manager Rostering
Aircosta Airline, LEPL Projects Limited
10.2014 - 04.2017
Executive- Crew Scheduling
Indigo Airlines
12.2007 - 10.2014
Supervisor- Rostering
Jet Airways (India) Limited
11.2002 - 12.2007
Bachelor's in Hotel Management -
Institute of Hotel Management Catering Technology And Applied Nutrition
Crew Scheduling Software Proficiency
- Aviation Resource Management Systems (ARMS)
- Airline Information Management Systems (AIMS)
- Avient
- Sabre Rocade
- Preflight
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