Mridul Sinha
Lucknow
Summary
Throughout in Ed-Tech industry, I am a result oriented professional with over ten years of on-ground verifiable career track of successfully propelling industry leaders. Core Strengths include Strategic Planning - B2B & B2C Sales, Strategic Alliances, Customer Relationship Management, IT Proficient Training & Development, Team Building & Management. I have been functioning in school business domain for almost a decade, I am a keen learner with flair for adopting emerging trends and addressing industry requirements to achieve organizational objectives and profitability norms, Adept with situations pertaining to market operations. With a proven track record, I am a consistent performer with demonstrated skills in increasing revenue & streamlining workflow. Exceptional communicator with strong negotiation skills, B2B-B2C-B2B2C Sales, Problem Resolution & client need assessment aptitude. Equally effective at identifying opportunities, developing focus, and providing tactical business solution. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
18
18
years of professional experience
Work History
Area Manager
My Classboard Educational Solutions Pvt Ltd
Lucknow
11.2024 - Current
- Implemented new processes and procedures tactfully and passionately.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Cultivated positive rapport with associates and team leadership.
- Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
- Identified business opportunities by analyzing consumer trends within local markets.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Monitored KPIs and provided feedback on performance of CRM campaigns.
Area Manager
LifeVitae Pvt Ltd
09.2022 - 08.2024
- Managing Sales & marketing of LifeVitae - AI & ML Based on Life Skill & Career Pathways Solutions for UP Region
- Build channel partners in assigned territory
- Online & Offline Product Demonstration to Counsellor/IT Head & Meeting with the KDM of schools
- Achieved monthly sales targets and collection targets
- Sales negotiation with schools for closures & On Boarding of Students for successful project completions
- Plan different marketing activities to generate leads for an organization
- Handling all the after-sales activities for signed schools
Area Manager
EBIX Smartclass Educational Services Pvt. Ltd.
03.2022 - 09.2022
- Worked in IC role
- Solely responsible for direct sales & customer support in schools for 'Smart Class'
- Solely responsible for training of internal & external customers
- Strategize, plan and effectively address organizational needs
- Refine existing processes to exceed the current goals
- Support other departments during presentations and activities
- Catering to the needs management in terms of content
- Revenue Collection
- Taking Care of implementation for the product for the whole organizational goals
Regional Head
SSAK SolutionsServies Pvt Ltd.
05.2014 - 02.2022
- Worked in IC role as well as handled a team of 4 sales & service executives
- Solely responsible for direct sales & customer support in schools of our ERP Software - 'Stually
- Solely responsible for training of internal & external customers
- Solely responsible for renewal of my schools and referral sales
- Had 100% renewal track record and nearly 50% of sales through referral in following post first year of sales
- Strategize, plan and effectively address organizational needs
- Refine existing processes to exceed the current goals
- Support other departments during presentations and activities
- Catering to the needs management in terms of ERP content
- Revenue Collection
- Assisting Business Development Team for the growth of the organization
- Taking Care of implementation for the product for the whole organizational goals
Territory Manager - Sales
Mexus Education Pvt. Ltd.
09.2012 - 05.2014
- To ensure smooth functioning of the 'I Ken Class' program in the schools
- Managed a team of 18 'Mexus Experts' in my region
- Ensure higher level absorption of the program by teachers and school
- Solely responsible for sales and business enhancement in the assigned terrain
- Recruited & trained new employees
- Solely responsible for renewals, referral sales & revenue collection
- Solely responsible for entire cross sell - up sell in my terrain
- Strategize, plan and effectively address organizational training needs
- Monitor performance of new recruits to gauge the effectiveness of Training
- Support other departments during presentations, Content evaluations and activities
- Catering to the needs of teachers/management in terms of Smart Class content
- Assisting Operations Team (Hardware Team) for the smooth functioning
- Taking Care of implementation for the product for the whole organizational goals
Asst. Manager - ASG
Educomp Solutions Ltd
04.2010 - 09.2012
- To ensure smooth functioning of the 'Smart Class' program in the schools
- Managing a team of 32 'Smart Class coordinators' in my region
- Ensure higher level absorption of the program by teachers and school
- Took care of training of new recruits (SCC)
- Training & Training Methodology Implementation
- Ensured that SmartClass program in being absorbed and fully used in all existing schools
- Met cross sell, up sell and renewal targets on regular basis
- Strategize, plan and effectively address organizational training needs
- Create & implement workflows to facilitate structured support in all areas and issues
- Handled all the hardware/ software issues
- Supported other departments during demos, presentations, Content evaluations and activities
- Catered to the needs of teachers/management in terms of Smart Class content
- Revenue Collection
- Assisted Business Development Team for the growth of the organization
- Assisted Operations Team (Hardware Team) for the smooth functioning
- Took care of implementation for the product for the whole organizational goals
Network Engineer
Hindustan Aeronautics Limited
12.2006 - 04.2008
Education
M.C.A -
Punjab Technical University
09.2011
MSc - IT
Punjab Technical University
09.2010
Bachelor of Arts -
Awadh University
Pratapgarh01.2008
Diploma in Computer Hardware & Networking -
G.T. Computer Hardware Engineering
Lucknow01.2008
RHCE - Red Hat Certified Engineer in LINUX
RHCE Training Centre
LucknowSkills
- Business development
- Sales management
- Customer relationship management
- KPI monitoring
- Revenue generation
- Team leadership
- Process improvement
- Sales negotiation
- Project management
- Client onboarding
- Lead generation
- Service-driven sales
- Account management
- Team collaboration
- Organizational skills
- Troubleshoot
- Sales minded
- Team building practices
- Active listening
- Lead identification and generation
- Vendor management
- Ongoing Improvement
- Profitability assessments
- Cross-selling
- Sales targeting
- Order management
- Price structuring
- Operations improvements
Accomplishments
- Awarded with Star Performer Award for consecutive 3 years in Educomp Solutions Ltd.
- Certified as 'Walked An Extra Mile' in Educomp Solutions Ltd.
- Awarded with Invaluable Contribution Award in Educomp Solutions Ltd.
Hobbies and Interests
- Music
- Interacting with people
- Traveling
Personal Information
- Father's Name: Late Mr. Mithlesh Sinha
- Date of Birth: 10/13/86
- Marital Status: Married
Timeline
Area Manager
My Classboard Educational Solutions Pvt Ltd
11.2024 - Current
Area Manager
LifeVitae Pvt Ltd
09.2022 - 08.2024
Area Manager
EBIX Smartclass Educational Services Pvt. Ltd.
03.2022 - 09.2022
Regional Head
SSAK SolutionsServies Pvt Ltd.
05.2014 - 02.2022
Territory Manager - Sales
Mexus Education Pvt. Ltd.
09.2012 - 05.2014
Asst. Manager - ASG
Educomp Solutions Ltd
04.2010 - 09.2012
Network Engineer
Hindustan Aeronautics Limited
12.2006 - 04.2008
M.C.A -
Punjab Technical University
MSc - IT
Punjab Technical University
Bachelor of Arts -
Awadh University
Diploma in Computer Hardware & Networking -
G.T. Computer Hardware Engineering
RHCE - Red Hat Certified Engineer in LINUX
RHCE Training Centre
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