Dr Mridul Tiwari
Healthcare Digital Transformation
BANGALORE
Summary
- Performance-driven Vice President with 15+ years of experience aligning systems with business requirements, policies and regulatory requirements into Healthcare Industry. Passionate about applying excellent organization and communication skills to manage and lead Pre-Sales, Implementation & Support teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
- Confident & dedicated healthcare leader able to lead all phases of digital transformation initiatives while mentoring & motivating teams, successfully creating and implementing a digital change agenda.
- Setting Digital Strategy & manage Implementation goals along with Technology team.
- Conducting Value discovery exercises with customers; with a transformation agenda.
- Identification of value possibilities, shaping of opportunity value and build out a governance model.
- Developing customer specific value road-maps in partnership with pre-sales & technical enablement teams.
- Leading the organization in maximizing the opportunities of digital working culture by reshaping the skills, process, people & tools to deliver on digital strategy.
- Leading customer engagements to access strategic objectives, map out innovation scenarios, identify key improvement opportunities and value added digital transformation initiatives.
- Experience in incorporating implementation projects in Healthcare industry which includes Business Analysis, System Testing, Server-side Testing, UAT, Client-Side testing, Configuration Testing, Database Level Testing, Upgrade Testing, Integration Testing of various HIS & E.H.R products.
Overview
15
15
years of professional experience
5
5
Certificates
Work History
VP- Digital Healthcare Transformation
AssureCare Healthtech LLP.
10.2022 - Current
- Strategic leadership role for healthcare digital transformation initiatives in IMEA region
- Strategic & Operational responsibility of digital application implementation & monitoring
- Manage the programme for Healthcare digital transformation and ensure projects are delivered within agreed quality standards, risk parameters, timescales and budgets
- Lead the organizations Project Managers using matrix management principles & mentor Project managers through new project management processes
- Deliver digital products to clear objectives, working with the executive leadership to set clear targets and measure progress towards them
- Leading the Successful Implementations in Adani Hospitals across the India
- Leading team across the organization to delivery on digital strategy
- Accountable for resource planning, reporting and overall management of digital projects/initiatives in the organization
- Other duties include pre-sales management, vendor management, partner network management, internal IT support, design and implementation of cloud & DevOps solutions.
AVP- (Projects & Business Strategy)
OASYS Cybernetics Pvt Ltd.
02.2020 - 10.2022
- Lead the Implementation, Product & Development Team for completes HMIS including EMR & RCM
- Coordination with Implementation team for all the implementation related activities
- Delegation of work to team members and review their results
- Identify the training needs, conduct them and train the members
- Identify, plan, execute various modules development path for stakeholders from scratch
- Performance Appraisals of team members
- Team buildings, created new leaders
- Handled team members interpersonal issues
- Other Role & Responsibilities: Product Management-Introduction of new modules planning & assisting complete SDLC
- NDHM blocks to be implemented in the Application- National Health ID etc
- Quality Assurance-Define QA Process plan for corporate implementations, Effort estimation, planning for testing of critical business components & workflows
- Onsite Coordination with CEO, CKO, CMO & other stakeholders in Pune Smart City
- Offshore Coordination among development team, QA Team, BA team, Integration Team
- Business Analyst/SME Role- to gather business requirements for various specialty based E.M.R as per healthcare standards
- Project Management- End to End Project Management for all 88 business locations in PSC
- Client Communications- Effective communications via Email, Phone, Online Meetings, Project Status & Progress Reports on weekly & monthly basis, Preparation of release notes documents, RCA document
- Production Support
Project Manager
SRIT India Pvt Ltd.
11.2017 - 02.2020
- Planning and set the strategy to develop new customer and increase the biz
- Maintaining customers (100% Retention) and cultivating new customers in line with company's strategy and Value (successfully converted 3 prospects to clients in duration of 14 months)
- Gathering market and customer information
- Gaining a clear understanding of customers' businesses and requirements and making aggressive Proposals to clear issues of the customers
- Collaborate with Product management team and Engineering team to solve customers and products' Issues
- Monitor Client Account & developing forecasts and reporting activities to management regularly on weekly, monthly basis
- Recovering AMC's average of 20-30 lakhs annually from multiple existing accounts depending upon the contract
- Coordination between Onsite and Off-site team
- Training to Key and End Users as per training Scenarios.
Snr Implementation Consultant/BA
Healthasyst Pvt Ltd.
08.2016 - 11.2017
- Travelled Onsite for Requirement Gathering & Client Training @ New Jersey Client
- Conduct online demos for clients in US (US physicians and clinic staff), US sales team and support team on EMR and Medical Claims (Medical billing) application software via WebEx/GTM (GoToMeeting)
- Involved in end to end process of SDLC
- Doctor/Nurses Trainings
- Educating existing customers regarding new features & functionalities coming up in the product & adding the same to their account with applicable commercials
- Giving Product Demo's to various prospects
- Providing Innovative specs for Mobile App Designing.
Snr. Functional Consultant/SME
Rushmore Healthcare
11.2014 - 08.2016
- Subject Matter Expert
- Provide innovative solutions to complex problems
- Provide design and technical leadership for a given project
- Translate business requirements into technical architecture of the proposed solution recommend and design structures and tools for systems
- Application Implementation / Rollout
- Be an expert on the product, Understand RCM and Insurance functionalities
- Lead and Conduct necessary system study, gap analysis and workflow related discussions with customer and document the same
- Guide the team to configure the workflows
- Provide on-site, front end application support
- Troubleshoot application issues and advising the solution
- Resolving client issues as possible while on site
- Document each phase of project.
Front End Implementation
Bizmatics Inc
02.2013 - 05.2014
- Responsible for conducting onsite and remote post-sales client training, PrognoCIS software implementation and support for US physician clients
- Assisting the client with 'Go Live' status in short span of time and ensuring a smooth paperless transition
- Handled medical insurance billing including medical coding, reimbursement issues, EOB, RCM (revenue cycle management) and have good understanding of ICD, CPT and HCPC codes
- Involved in creation and monitoring the designing of patient (used for patient portal) and doctor forms, easing the burden placed on clinical staff that provides support for EMR implementation and maintenance.
Account manager & Pre-Sales
21st Century Informatics
07.2010 - 02.2013
- Worked on Electronic Health Record/Electronic Medical Record software for Ambulatory module build by Apex
- Apex Ambulatory included chart review, order management, and documentation which identifies our References and organizes patient information, suggests action and guides coordinated care across the Physical care setting
- Formulated Business Requirements.
Process Consultant- OPD & EMR
Fortis Hospitals Ltd.
06.2009 - 07.2010
- Day to day operational activities & Process set up as per industry standards
- Active participation for implementation of Quality accreditations, NABH & JCI etc
- Increased the Revenue of the Centers by 150% within duration of 6 months.
Education
Bachelor of Ayurvedic Medicine And Surgery (BAMS) - Medicine
MAHARASTRA UNIVERSITY OF HEALTH SCIENCES (MUHS)
Amravati, India 04.2001 -
MBA - Post Graduate Program in Hospital Management
INSTITUTE OF HEALTH MANAGEMENT & RESEARCH (IHMR)
Bengaluru, India 04.2001 -
Skills
Certification
Leadership Skills from IIMA in Sep 2023
Timeline
Cybersecurity in Healthcare (Hospitals & Care Centers)
10-2024
Digital Transformations: Theory & Applications from IIMA (Online)
12-2023
Leadership Skills from IIMA in Sep 2023
10-2023
Google Project Management- Professional Certificate
09-2023
VP- Digital Healthcare Transformation
AssureCare Healthtech LLP.
10.2022 - Current
AVP- (Projects & Business Strategy)
OASYS Cybernetics Pvt Ltd.
02.2020 - 10.2022
Project Manager
SRIT India Pvt Ltd.
11.2017 - 02.2020
Snr Implementation Consultant/BA
Healthasyst Pvt Ltd.
08.2016 - 11.2017
Snr. Functional Consultant/SME
Rushmore Healthcare
11.2014 - 08.2016
Front End Implementation
Bizmatics Inc
02.2013 - 05.2014
Account manager & Pre-Sales
21st Century Informatics
07.2010 - 02.2013
Process Consultant- OPD & EMR
Fortis Hospitals Ltd.
06.2009 - 07.2010
Bachelor of Ayurvedic Medicine And Surgery (BAMS) - Medicine
MAHARASTRA UNIVERSITY OF HEALTH SCIENCES (MUHS)
04.2001 -
MBA - Post Graduate Program in Hospital Management
INSTITUTE OF HEALTH MANAGEMENT & RESEARCH (IHMR)
04.2001 -
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