Mridula M
Kochi
Summary
Dynamic Customer Happiness Officer at Datamate Info Solution Limited, adept at enhancing client loyalty through innovative engagement strategies. Proven expertise in data analysis and effective communication, driving significant improvements in customer satisfaction. Skilled in grievance resolution and relationship building, consistently transforming challenges into opportunities for growth.
Overview
11
11
years of professional experience
Work History
Customer Happiness Officer
Datamate Info Solution Limited
Kerala
12.2022 - Current
- Executed comprehensive customer engagement strategy, enhancing Customer Satisfaction Index and client loyalty.
- Managed end-to-end resolution of customer grievances across various channels, converting complaints into loyalty.
- Generated data-driven monthly and quarterly reports on feedback and grievance outcomes for strategic planning.
- Collaborated with Marketing team to transform positive feedback into impactful marketing and sales highlights.
- Strengthened client relationships through proactive site visits and innovative recognition activities, generating potential sales leads.
Business Development Officer (Inside Sales)
Orell Techno Systems
Kochi
04.2022 - 12.2022
- Executed product demonstrations via Google Meet and Zoom for educational institutions.
- Assessed customer needs to deliver tailored software solutions.
- Managed sales pitches, presentations, and post-sale customer support.
- Monitored market trends to adjust sales strategies accordingly.
Assistant Recruiting Manager
Overseas Link International Pvt. Ltd.
Kochi
03.2020 - 04.2022
- Executed business development initiatives to onboard new clients in IT, healthcare, and financial sectors.
- Collaborated with clients to define job roles and identify qualified candidates.
- Managed applicant tracking, conducted interviews, performed background checks, and presented offers.
- Established campus recruitment pipelines and provided training for new recruiters.
Personal Banker Sales
HDFC Bank
Bhilai
06.2018 - 02.2020
- Generated revenue by cross-selling banking products to high-value clients.
- Managed loan applications and sanctioning processes to ensure timely approvals.
- Oversaw customer portfolios to maintain strong relationships and drive satisfaction.
Customer Relationship Manager
Maruti Suzuki – Ganapati Motors
Bhilai
12.2016 - 11.2017
- Facilitated customer feedback sessions, addressing complaints efficiently.
- Trained teams on customer care protocols to enhance service quality.
- Presented monthly reports to senior management, summarizing performance metrics.
Customer Relationship Officer
Muthoot Finance Pvt. Ltd.
Bhilai
12.2014 - 06.2016
- Resolved customer grievances through effective interaction management.
- Analyzed sales satisfaction data and presented insights to leadership team.
Education
BBA - Business Administration
Vivekanandha College of Arts & Science,
Erode Tamilnadu05-2014
Skills
- Customer engagement and relationship management
- Data analysis and feedback
- Sales presentations and product demonstrations
- Client onboarding and inside sales
- Software solutions and CRM expertise
- Effective communication and problem-solving
- Team collaboration and initiative-taking
- Grievance resolution strategies
- Relationship building
- Customer experience management
- Recruitment process management
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Malayalam
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Date Of Birth
10/11/1993
Address
PFA 10 Kooran Vattatara Chaitaniya lane Seaport Airport Thrikkarara
References
References available upon request.
Timeline
Customer Happiness Officer
Datamate Info Solution Limited
12.2022 - Current
Business Development Officer (Inside Sales)
Orell Techno Systems
04.2022 - 12.2022
Assistant Recruiting Manager
Overseas Link International Pvt. Ltd.
03.2020 - 04.2022
Personal Banker Sales
HDFC Bank
06.2018 - 02.2020
Customer Relationship Manager
Maruti Suzuki – Ganapati Motors
12.2016 - 11.2017
Customer Relationship Officer
Muthoot Finance Pvt. Ltd.
12.2014 - 06.2016
BBA - Business Administration
Vivekanandha College of Arts & Science,