MRIDULA S HEGDE
Bangalore
Summary
Training operations leader with extensive experience at Novo Nordisk A/S, specializing in performance evaluation and process optimization. Expertise in cultivating a feedback-driven culture that enhances team development and stakeholder engagement. Proven ability to align operational strategies with organizational goals, resulting in improved efficiency and effectiveness.
Overview
25
25
years of professional experience
Work History
Associate Manager – Training Operations
Novo Nordisk A/S
Bangalore
07.2023 - Current
- Led and developed a team of training coordinators for global training operations.
- Drove continuous improvement initiatives to enhance efficiency and service quality.
- Conducted performance reviews, set goals, and managed employee development plans.
- Ensured compliance with Novo Nordisk Quality Systems and global SOPs.
- Identified and closed competency gaps through targeted training.
- Promoted a culture of feedback and recognition within the team and organization.
- Collaborated with stakeholders to align project goals with business strategies.
- Implemented process improvements that enhanced operational efficiency across departments.
- Monitored customer complaints and provided timely solutions to improve customer experience.
Team Lead – Training Operations
Novo Nordisk A/S
Bangalore
01.2019 - 06.2023
- Achieved departmental goals through effective team leadership aligned with Novo Nordisk Way.
- Managed team development, fostering knowledge sharing and training excellence.
- Optimized resource planning and budget allocation to enhance operational efficiency.
- Collaborated with management on strategic decision-making and execution.
Business Analyst II – Training Systems
Novo Nordisk A/S
Bangalore
01.2016 - 12.2018
- Training coordination using LMS (ISOtrain system) to enhance data-driven training administration.
- Conducted knowledge-sharing sessions to improve global training operations efficiency.
Senior Training Administrator
Quintiles Research (now IQVIA)
Bangalore
01.2012 - 12.2016
- Managed SumTotal LMS operations and delivered soft skills training.
- Designed and managed training content; coordinated vendor activities and Purchase orders.
Senior Secretary (Quality Department)
Infosys Technologies Ltd.
Bangalore
01.2007 - 12.2012
- Coordinated HR activities, including reporting and training logistics for Quality leadership.
- Managed vendor relations and purchase orders to ensure timely service delivery.
- Facilitated effective communication within the department to enhance operational efficiency.
Customer Care Executive
Spice Telecom (now Idea Cellular)
Bangalore
01.2004 - 12.2007
- Provided customer support through voice process to enhance user experience.
- Conducted onboarding training for new hires, ensuring effective integration into team.
- Served as Voice Ambassador for IVR recordings, maintaining brand voice consistency.
Proof-reader – Medical Transcription
Silicon Technologies
Bangalore
01.2004 - 12.2004
- Assessed and instructed transcription teams for enhanced accuracy and adherence.
Medical Transcriptionist
New Planet Solutions
Bangalore
01.2001 - 12.2003
- Created comprehensive medical reports and documentation.
Education
Bachelor of Commerce (B.Com) -
Bangalore University
Bangalore01.2000
Pre-University -
Bangalore University
Bangalore01.1997
SSLC -
Vasavi Vidyaniketan
Karnataka, India01.1995
Skills
- Training operations management
- Learning management systems
- Leadership development
- Performance evaluation
- Process optimization
- Stakeholder engagement
- Resource and budget management
- Culture building
Courses And Trainings
(Details can be added if available – e.g., Leadership Development, LMS Administration, Quality Systems Training, etc.)
Languages
English
First Language
English
Intermediate (B1)
B1
Kannada
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1
Affiliations
- CSR - as part of corporate CSR activity, I participated in a government school painting
- Gardening, good music, and reading novels are my favorite pastimes
References
References available upon request.
Timeline
Associate Manager – Training Operations
Novo Nordisk A/S
07.2023 - Current
Team Lead – Training Operations
Novo Nordisk A/S
01.2019 - 06.2023
Business Analyst II – Training Systems
Novo Nordisk A/S
01.2016 - 12.2018
Senior Training Administrator
Quintiles Research (now IQVIA)
01.2012 - 12.2016
Senior Secretary (Quality Department)
Infosys Technologies Ltd.
01.2007 - 12.2012
Customer Care Executive
Spice Telecom (now Idea Cellular)
01.2004 - 12.2007
Proof-reader – Medical Transcription
Silicon Technologies
01.2004 - 12.2004
Medical Transcriptionist
New Planet Solutions
01.2001 - 12.2003
Bachelor of Commerce (B.Com) -
Bangalore University
Pre-University -
Bangalore University
SSLC -
Vasavi Vidyaniketan