Mridul Kanti Sarkar
HR Service - US & Australia
Flat D2 Jatindranath Bhavan Samar Sarani Keshtopur, Kolkata
Summary
Well-qualified HR Analyst with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader HR Services
Tata Consultancy Services
4 2019 - Current
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Policy and Procedure Writing
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Gathered personnel records from employees from each department.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Reviewed time records employees to verify accuracy of information.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Created new hire and termination documents for payroll.
- Audited timesheets and payroll records for accuracy.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Documented all garnishments for bankruptcies, student loans, and child support orders however process by client partner.
- Oversaw and managed hiring process and assisted human resources
- Completed payroll accurately and timely to meet employee expectations.
- Matched purchase orders with invoices and recorded necessary information.
- Hire to retire process
- Database management for employee records
- File and records management
- New Hire Onboarding and Termination Documentation
- Work Planning,Client Service
MIS Executive
Tata Consultancy Services
03.2015 - 03.2019
- Generated reports each month covering data.
- Planned and led administration of management information system for achieving threshold-level performance.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Supervised audit processes to address non-compliance.
Utility
Tata Consultancy Services
06.2014 - 03.2015
- Collected, arranged, and input information into database system
- Prepared and submitted monthly billing reports to management for financial overview
- Used SAP to transfer collected data to company databases daily.
Customer Service Team Leader
Tatwa Technologies Ltd
03.2012 - 05.2014
- Used CRM to keep records of customer interactions, customer accounts, and file documents.
- .Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Built strong relationships with customers through positive attitude and attentive response.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Mentored and guided employees to foster proper completion of assigned duties.
Customer Service Representative
Aditya Birla Minacs
08.2009 - 02.2012
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Class 12 - Science Education
Durgapur T N School
Durgapur, India 04.2001 -
Diploma in Electronics And Telecommunication -
Bengal Institute of Technology
Bardhaman 04.2005 - 07.2008
Skills
Workday, SAP,CMR,Red Mainframe ,Workbrain,Ariba, ServiceNow Soft Tools
SLA matrix Preparation
Human Resources Support and Filing
Monthly Report preparation for all employees in Team
Team handling Skills
Quality Improvement
Documentation And Reporting
Timeline
MIS Executive
Tata Consultancy Services
03.2015 - 03.2019
Utility
Tata Consultancy Services
06.2014 - 03.2015
Customer Service Team Leader
Tatwa Technologies Ltd
03.2012 - 05.2014
Customer Service Representative
Aditya Birla Minacs
08.2009 - 02.2012
Diploma in Electronics And Telecommunication -
Bengal Institute of Technology
04.2005 - 07.2008
Class 12 - Science Education
Durgapur T N School
04.2001 -
Team Leader HR Services
Tata Consultancy Services
4 2019 - Current
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