Mridu Paban Neog

COLLECTION SUPERVISOR

• Coordinated workflow among team members to optimize productivity.
• Conducted regular performance evaluations and provided constructive feedback.
• Directed and supervised team of 15 employees in daily operations.
• Created new strategies for improving customer service standards within the organization.
• Trained new employees on company policies, job duties, and performance expectations.
• Managed collections team to ensure timely follow-up on outstanding accounts.
• Analyzed collection data to identify trends and adjust strategies accordingly.
• Collaborated with finance department to reconcile discrepancies in account balances.
• Developed and improved procedures for collection of past due amounts.

• Negotiated payment plans with customers to ensure timely repayment of debt.
• Created repayment plans based on account holders' financial status and repayment abilities.
• Attended weekly meetings with internal departments to discuss progress on collections efforts.

• Managed customer accounts to facilitate timely payments and resolve disputes.
• Negotiated payment agreements with clients to recover overdue balances effectively.
• Utilized collection software to track account status and document interactions.