Vishal Tyagi
Mumbai
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
7
7
years of professional experience
Work History
Business Payment Specialist
PayPal
Mumbai
01.2024 - Current
- Provided customers with product information, pricing and availability.
- Developed and implemented strategies to increase sales volume.
- Conducted outbound calls to existing clients to upsell products or services.
- Researched customer needs and preferences to identify opportunities for new business.
- Cross-sold additional products or services based on customer needs.
- Created marketing campaigns to promote our products and services in the marketplace.
- Established relationships with key decision makers at target companies.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Contributed ideas for improving internal processes related to sales operations.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Recognized security risks to properly handle situations.
Internal Consultant Specialist
PayPal
Bangalore
08.2019 - 01.2024
- Developed and implemented internal process improvement plans to streamline operations.
- Created and delivered presentations to executive stakeholders on proposed changes in internal processes.
- Conducted research into best practices for internal consulting engagements.
- Collaborated with cross-functional teams to define requirements for new initiatives.
- Facilitated workshops with staff at all levels of the organization to gain input on potential improvements.
- Worked closely with IT teams to ensure proper integration of technology solutions into existing systems.
- Provided training sessions for personnel on the use of new systems or procedures related to process changes.
- Generated reports to track performance metrics of team members.
- Created training materials for new hires on the company's procedures and policies.
- Maintained positive working relationship with fellow staff and management.
Seller Grievance Specialist
Flipkart
Bangalore
07.2018 - 07.2019
- Developed and maintained relationships with existing customers to ensure repeat business.
- Created promotional materials such as brochures, flyers, and banners for display at trade shows or events.
- Utilized CRM software to manage contacts, accounts, leads, quotes, invoices, payments.
- Collaborated with other departments within the organization to ensure a seamless buying experience for customers.
- Assisted customers with returns or exchanges when necessary.
- Coordinated with the logistics team to ensure timely delivery of products to customers.
- Provided after-sales support, addressing any customer concerns or issues.
Education
Bachelor of Science - Computer Science
Sunrise University
Alwar, Rajasthan06-2017
High School Diploma -
Kendriya Vidyalaya
Bangalore05-2013
Skills
- Contract Management
- Payment Processing
- Customer Service
- New Business Development
- Relationship Building
- Salesforce CRM
- Lead Generation
- Client Retention
- Client Relationship Management
- Excellent time management
- Rapport Building
- Cheerful and energetic
- Goals and performance
- Networking enthusiast
- Upselling and Cross Selling
Timeline
Business Payment Specialist
PayPal
01.2024 - Current
Internal Consultant Specialist
PayPal
08.2019 - 01.2024
Seller Grievance Specialist
Flipkart
07.2018 - 07.2019
Bachelor of Science - Computer Science
Sunrise University
High School Diploma -
Kendriya Vidyalaya
Affiliations
- PRIDE: Welfare and support LGBTQ at PayPal
Actively participated in events organized by the PRIDE group to support the LGBTQ community at PayPal - THRIVE- Disability community at PayPal
Worked closely with the community members to make PayPal more accessible and accommodating for the employees with disabilities - RISE: As a member of RISE, actively participated in events and initiatives aimed at empowering the Pan Asian community across the globe
- UNITY: Supported the UNITY group in its mission to achieve gender equity at PayPal
Accomplishments
- Successfully converted sales leads from the support team, driving additional revenue growth.
- Proficient in risk detection, chargeback management, and KYC processes to ensure compliance and mitigate financial risks.
- Recognized with multiple awards for consistently surpassing performance targets.
- Conducted workshops for merchants to enhance their understanding of payment solutions and optimize their operations.
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