Mrigaank Bhagtani
Distribution and Operations executive
Bengaluru
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 1 year experience in Fintech industry.
Overview
3
3
years of professional experience
Work History
Relationship Manager and Operations Executive
Volt Money
08.2023 - Current
- Developed and cultivated lucrative relationships with both new and existing MFD's and clients through effective communication and exemplary interpersonal skills.
- Worked with Technical and Operations departments to facilitate communication and deliver personalized solutions to customers.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with MFD's and clients to understand needs, evaluate current product use and cross-sell new products.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
Business Development Associate
Byjus
02.2023 - 07.2023
- Developed and executed strategic plans to drive business growth and meet sales targets.
- Exceeded sales targets by 240% during the month of May, June and July.
- Negotiated contracts and closed sales with new and existing clients.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Received recognition for outstanding performance in client acquisition and revenue generation.
- Utilized CRM software to track leads, manage customer interactions, and generate performance reports.
Technical support executive
Teleperformance Indore
09.2020 - 11.2020
- Assisted 100+ customers per day, providing successful solutions in a polite manner using active writing to ensure customer retention
- Provided technical support via email lob to Xiaomi as a client
- Actively responded to the mails of the customer regarding their issues with utmost Precision and efficiency of 90%
- Maintain strong company product and service knowledge to better assist customers concerns
- Analyzed and developed service goals for in-bound call center.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Led update and upgrade processes, standardizing user training initiatives.
Education
B.E. (Mechanical Engineering) -
Dayananda Sagar Academy of Technology and Management
Class XII (CBSE) - undefined
Delhi Public School
Class X (CBSE) - undefined
Delhi Public School
Skills
Relationship Building and Management
Excellent Communication
Issue Resolution
Client Engagement
Accomplishments
- Qualified IELTS 2020 with an aggregate score of 7.5.
- Presented a paper titled “Design and fabrication of water fuel bike engine” at 6th national conference on Convergence of Science, Technology & Management.
- Presented a survey paper titled “A Review on efficient use of Oxy- gas (HHO) and an approach to increase fuel efficiency in spark ignition engine” in Project symposium on literature survey.
- Presented a seminar report on “Fuel from plastic waste” at DSATM, Bengaluru.
- Actively participated in “Entrepreneurship Awareness camp- 2018 at DSATM, Bengaluru.
Personal Information
- Age: 25
- Gender: Male
Internship
Technical support executive, Teleperformance Indore, 09/01/20, 11/30/20, Assisted 100+ customers per day, providing successful solutions in a polite manner using active writing to ensure customer retention. Provided technical support via email lob to Xiaomi as a client. Actively responded to the mails of the customer regarding their issues with utmost Precision and efficiency of 90%., Directly in contact with Xiaomi and providing them with call, email services to its customers. Maintain strong company product and service knowledge to better assist customers concerns. Contributed ideas to Xiaomi regarding its pre-sale process and digital ad campaign. Utilized Advanced Excel to organize company data into detailed pivot tables and dashboard.
Extracurricular Activities
Worked in core organizing team of college fests. Member of dance club in college under which performed flash mob in events. Participation on Personal Effectiveness Program. Participation on Career Guidance. Participation on Effective Communication Skills. Participation on Working in teams and interpersonal skills.
Training
- Bharat Heavy Electricals Limited (BHEL), Bhopal, 05/07/18, 06/02/18, Learned about manufacturing of various hydro and steam turbines. Studied about different mechanical equipment manufactured by BHEL. Observed the designs of the upcoming projects of hydro turbine. Understood functional requirement about how to increase the efficiency of the steam and hydro turbines.
- Volvo Group India Pvt Ltd, Bengaluru, 07/08/19, 08/07/19, Studied about constructions equipment of Volvo which included compactors and excavator. Detailed observation of the assembly lines of Volvo compactors and excavators. Project on the safety measures taken in the assembly units. Studied about different stations and sub-stations in the assembly lines. Analyzed sales figures, market research, logistics and transport data. Implemented techniques like: SIX SIGMA: Increasing efficiency and decreasing defects. KAIZEN: Step by step continuous improvement. POKA YOKE: Mistake-proofing or inadvertent error prevention.
Timeline
Relationship Manager and Operations Executive
Volt Money
08.2023 - Current
Business Development Associate
Byjus
02.2023 - 07.2023
Technical support executive
Teleperformance Indore
09.2020 - 11.2020
B.E. (Mechanical Engineering) -
Dayananda Sagar Academy of Technology and Management
Class XII (CBSE) - undefined
Delhi Public School
Class X (CBSE) - undefined
Delhi Public School