Mrigakshi Singh
Dublin
Summary
A CIPD-certified HR professional with over 3 years of diverse experience in human resource management, employee relations, and compliance. Skilled in talent acquisition, employee engagement, and implementing HR strategies to drive workforce efficiency and reduce turnover. Proven expertise in handling HR operations, including leave management, performance reviews, and grievance handling. Adept at fostering a positive workplace culture, managing HR analytics, and ensuring alignment with organizational goals. Strong knowledge of employment laws and GDPR compliance with a commitment to optimizing HR functions and driving organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Sports Direct
11.2023 - Current
- Trained team on operational tasks, fostering collaboration and efficiency
- Resolved customer inquiries and complaints, enhancing relations
- Applied conflict resolution techniques to support the company's reputation and ensure customer satisfaction
- Coordinated cross-departmental communication to streamline operations during peak hours and ensure smooth workflow
- Contributed to error reduction and productivity improvements, leading to higher customer service standards
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
HR Executive
Cipher Managed Security Services Pvt Ltd
04.2022 - 06.2023
- Resolved customer inquiries and complaints, enhancing relations
- Regularly reviewed and updated job descriptions
- Introduced 30-days, 60-days, and 90-days check-ins for all new joiners to ensure acclimatization to organizational culture, additional support required, etc thereby reducing employee turnover
- Educated employees on company policy and kept employee handbook current.
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Managed the leaves and attendance management system in the organization
- Acted as a primary point of contact for HR related queries and grievance handling
- Prepared and executed virtual and physical engagement plans, team building exercises, etc
Attorney Associate
Integreon Managed Solutions
01.2020 - 03.2022
- Specialized in European (EU) data privacy law and GDPR compliance
- Resolved customer inquiries and complaints, enhancing relations
- Assisted in the identification, extraction, and organization of legally sensitive information
- Created and maintained daily query logs and status reports for clients
- Developed detailed manuals and cheat sheets outlining key project points for clients, managers, team leads, and team members
- Assisted as a team lead by conducting staff training sessions, daily meetings, and resolving team member queries
- Led training programs for project onboarding, team members, and new hires
Education
Master of Science - Human Resources Management
UCD Smurfit Graduate Business School
Dublin, Ireland09.2024
Bachelor of Arts - LLB
Guru Gobind Singh Indraprastha University
New Delhi, India08.2020
Skills
- Onboarding
- Grievance handling
- Employee life cycle management
- Irish labour laws
- HR legal compliance
- Diversity and Inclusion
- Legal reviews
- Employment law
- Confidentiality
- Microsoft Office
Certification
- CIPD Certified
- Human Resource Analytics (UC, Coursera)
Languages
English (native)
Hindi (conversant)
Volunteer Experience
- Volunteered to treat, provide shelter and coats during winters to stray dogs in Delhi Cantonment., Delhi, India, 2015-2016
- Was part of a team that hosted 6000 under-privileged children for a day in our school, Army Public School., 2015
Awards
- Academic Excellence Award (2014)
- UCD Advantage Award (2024)
Timeline
Sales Associate
Sports Direct
11.2023 - Current
HR Executive
Cipher Managed Security Services Pvt Ltd
04.2022 - 06.2023
Attorney Associate
Integreon Managed Solutions
01.2020 - 03.2022
- CIPD Certified
- Human Resource Analytics (UC, Coursera)
Master of Science - Human Resources Management
UCD Smurfit Graduate Business School
Bachelor of Arts - LLB
Guru Gobind Singh Indraprastha University
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