Mriganga Barman
Navi Mumbai
Summary
To obtain a challenging position seeking to leverage my skills and contribute to the success of the organization, Trustworthy with years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Executive
Startek
Navi Mumbai
01.2023 - 12.2023
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Answered customer queries on new products, services, and sales offers to increase sales.
- Managed all complex complaints, issues, and problems to maintain customer satisfaction.
- Achieved 100% customer satisfaction rating
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- De-escalated negative correspondence to achieve a positive outcome..
Education
OTHM level- 7 -
Post graduate diploma in hospitality & tourism
Navi Mumbai2022
Pillai's college of arts, commerce and science -
Bachelors in management studies
Navi Mumbai2018
SSC Board
HSC Board
Skills
- Strong written and verbal communication skills
- proficient in ms excel, PowerPoint, tally prime
- Excellent problem solving and critical thinking abilities
- Strong time management skills and ability to meet deadlines
- Hands-on experience of reservation systems like Galileo, Amadeus
Certification
- Tally.ERP9+Tally prime+GST
- advance excel
- The online foundation of capital markets by NSE Academy
- Certification in advanced Galileo, Amadeus GDS.
Affiliations
- worked as a volunteer in
- India international travel exhibition
- Travel& Tourism fair.
- worked as event coordinator for blue whale academy
- conducted various industrial visits for students to various travel companies like- Riya travels, Akbar travels for hands-on experience in travel and tourism industry.
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Timeline
Customer Service Executive
Startek
01.2023 - 12.2023
OTHM level- 7 -
Post graduate diploma in hospitality & tourism
Pillai's college of arts, commerce and science -
Bachelors in management studies
SSC Board
HSC Board
Similar Profiles
Pranay TiwariPranay Tiwari
Team Lead, Flipkart PAM (Paid Account Management) at StartekTeam Lead, Flipkart PAM (Paid Account Management) at Startek
Swarup roySwarup roy
Operations Executive at STARTEKOperations Executive at STARTEK
Manuel Alberto Rivera MartinezManuel Alberto Rivera Martinez
Customer Service Representative at StarTekCustomer Service Representative at StarTek
Justin ColemanJustin Coleman
Technical Support Representative at StarTekTechnical Support Representative at StarTek
SUSHANT KUMARSUSHANT KUMAR
Sr Manager- CNOC Team at Reliance JioSr Manager- CNOC Team at Reliance Jio