Mrigya Bhatt
ON
Summary
Business Analyst with a strong focus on delivering high-impact solutions through analytical thinking and creative problem-solving. Proven ability to thrive in fast-paced environments while continuously pursuing innovative approaches to enhance business processes. Recognized for leveraging data-driven insights to inform decision-making and drive organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Advisor II
Concentrix
Belleville
07.2024 - Current
- Gather data on INTUIT accounting software usage, including user interactions, transaction volumes, and error rates.
- Document detailed functional requirements for new features or enhancements.
- Prepare detailed documentation of business processes impacted by Intuit and Salesforce, including process flows and system interactions.
- Monitor key performance indicators (KPIs) related to software usage, such as user satisfaction, error rates, and processing times.
Business Development Coordinator(Internship)
Webster's: Shape The Web
Mississauga
02.2024 - 04.2024
- Assisted in utilizing project management tools like ClickUp and Jira for task allocation and progress tracking under the guidance of senior analysts.
- Supported the coordination of client meetings and contributed to managing project timelines, learning how to effectively communicate with stakeholders.
- Actively participated in brainstorming sessions to contribute ideas for innovative strategies aimed at enhancing project workflows and efficiency.
- Engaged in collaborative project planning and execution with team members to gain practical experience in business analysis methodologies.
Analyst A4
Capgemini (CISCO TAC ALTRAN)
Gurugram
01.2022 - 08.2022
- Understanding business processes and their relation to technology infrastructure.
- Applied knowledge of TCP/IP, routing, switching, etc., to comprehend how technology supports business operations.
- Utilized network monitoring tools to reduce network downtime by 20%, leading to increased business continuity.
- Implemented efficient incident and change management processes, reducing incident resolution time by 30%, and meeting or exceeding SLAs.
Jr. System Engineer
Infrassist Technologies PVT LTD
Ahmedabad
09.2020 - 01.2022
- Ensured 100% security compliance, safeguarding sensitive data and maintaining a clean security record
- Resolved 95% of business process issues through root cause analysis, significantly reducing recurring problems
- Orchestrated project lifecycles, fostering collaboration across teams to meet deadlines, and quality benchmarks
- Client communications, ensuring project success and client satisfaction
Education
Post-Graduation Certificate - Global Business Management
Loyalist College
Canada05.2024
Bachelors of Engineering - Electronics And Communications Engineering
Global Engineering College
India05.2020
Skills
- Advanced Excel and SharePoint Use
- Tableau
- Power BI
- Business requirements documents (BRD)
- DBMS
- Project Management
- Figma Proficiency
- SQL
- Business Intelligence
- Analytics
Affiliations
- International Institute of Business Analysis (IIBA), Member
- Scrum Alliance, Member
Certification
- Certified Scrum Master (CSM), 12/01/23
- Six Sigma: Green Belt, 09/01/23
- Cisco Certified Network Associate (CCNA), 11/01/20
Volunteer Experience
- Money Matters - ENACTUS, 09/01/23 - 05/01/24, Conducted financial education workshops, achieving 2nd place at Enactus Canada Regional Exposition (Central Canada).
- Belleville Transit Project, 01/01/23 - 03/01/23, Facilitated the transportation of new intake students, resulting in a 25% reduction in transportation costs for the college.
Timeline
Technical Support Advisor II
Concentrix
07.2024 - Current
Business Development Coordinator(Internship)
Webster's: Shape The Web
02.2024 - 04.2024
Analyst A4
Capgemini (CISCO TAC ALTRAN)
01.2022 - 08.2022
Jr. System Engineer
Infrassist Technologies PVT LTD
09.2020 - 01.2022
Post-Graduation Certificate - Global Business Management
Loyalist College
Bachelors of Engineering - Electronics And Communications Engineering
Global Engineering College
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