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Hi, I’m
MRINAL DEY
Asst Vice President ,Retail Banking
Bhubaneswar
Summary
Steadfast Banker familiar with managing multifunctional business Positions. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed financial goals. Excellent reporting, record keeping and relationship-building abilities with a Experience of More than 14 Years
Overview
14
years of professional experience
2
Certifications
4
Languages
Work History
Axis Bank
Cluster Head , Corporate Salary
05.2019 - Current
Job overview
- Managing a Large On-role and Off-role Team to Ensure Highest Productivity for the Department and Bank.
- Managing Almost 130+ Corporate , Providing the One to One Solution for their employees with Profitability Output for Bank.
- Developed high-performing teams through effective recruitment, training, and performance management practices.
- Fostered strong relationships with key clients to increase customer loyalty and drive repeat business.
- Streamlined operations for increased efficiency by analyzing and optimizing cluster processes.
- Increased employee engagement levels through transparent communication, recognition programs, and career development opportunities.
- Coordinated cross-functional teams to achieve project milestones while managing risks and resources effectively.
- Implemented innovative solutions to complex problems, resulting in improved processes and increased productivity.
- Reduced operational costs through continuous improvement initiatives and resource optimization techniques.
- Championed change initiatives aimed at enhancing organizational effectiveness while minimizing disruption.
- Enhanced team collaboration by implementing effective communication strategies and regular meetings.
Axis Bank
Cluster Head, Corporate Salary
05.2017 - 05.2019
Job overview
- Exercised leadership capabilities by successfully motivating and inspiring a Team of 20+ Employees'
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Training, mentoring and guiding a team of Relationship Managers and ensuring the achievement of pre-defined business targets
- Managing the business recruitment operations for selecting appropriate candidate for the organization
- Building and maintaining business relations with clients (Individual/Corporate) and providing them advisory support for effective business solutions
- Ensuring that efficient and high quality services are provided to customers by adhering to KYC norms & policies
- Conducting and providing various trainings sessions to provide direction, motivation to the team for ensuring optimum performance for all operational related departments
- Managing team functions including manpower planning, recruitment & selection for operational excellence
- Monitoring & scrutinizing various MIS reports on weekly/monthly basis pertaining to operational processes and business development operations
- Assessing the: Customer feedback, evaluating areas of improvements & providing critical feedback on improvements
- Training needs of the various employees and outsourced staff in coordination with the various department heads in the respective department to enhance their operational efficiency leading to customer satisfaction and increasing productivity
- Highlight: Steered efforts in recruiting more than 1000 candidates which resulted in organizational growth
- Adjudged as National Contest Winner four time for business achievements
- Skilled in delivering repetitive business to the organization and providing KYC trainings to the freshers.
HDFC Bank Ltd.
City Head - Corporate Salary
04.2015 - 05.2017
Job overview
- Elevated city reputation through proactive marketing initiatives showcasing its unique offerings and vibrant community spirit.
- Promoted economic development by attracting new businesses to the area through incentives and streamlined permitting processes.
- Increased city efficiency by streamlining processes and implementing new technologies.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
ICICI Bank Ltd.
Sales Manager , Trade
04.2014 - 04.2015
Job overview
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
ICICI Bank
Relationship Manager, Corporate Salary
02.2013 - 04.2014
Job overview
- Organized regular events to foster community engagement among clients, solidifying existing relationships and attracting new business prospects.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Conducted comprehensive risk assessments for projects, implementing appropriate mitigation strategies to minimize potential issues.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Identified areas for improvement within the team, providing constructive feedback and coaching to help individuals excel in their roles.
- Ensured timely delivery of high-quality products or services by closely monitoring progress against established goals.
- Developed strategic plans for project execution, considering timelines and resource allocation to optimize results.
ICICI Bank
Branch Head
01.2012 - 02.2013
Job overview
- Initiated cross-selling efforts, resulting in increased product penetration among existing customers.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Collaborated with other branches for knowledge sharing and best practice implementation, strengthening overall organizational performance.
- Conducted thorough credit analysis to minimize potential losses from delinquent accounts.
- Streamlined operational processes for improved efficiency and cost reduction.
- Developed a high-performing team through targeted recruitment, training, and coaching initiatives.
- Analyzed competitors'' offerings to position our products more effectively within the market landscape.
- Optimized resource allocation to ensure efficient branch operations while meeting financial targets.
ICICI Bank
Branch Operations Manager
09.2011 - 01.2012
Job overview
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
ICICI Bank
Customer Service Manager
08.2010 - 09.2011
Job overview
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Manipal UniversityBengaluru, India
Post Graduate Diploma in Banking Management from Banking And Finance
07.2010
University Overview
- Graduation with Distinction
- 8.9 GPA/CGPA
- Best Sports Person, in 2010 from Manipal University for Outstanding Sports Activity
- Program Leader of 8th Batch of PGDB Program
Utkal UniversityBhubaneswar, Odisha
Masters in Computer Applications from Computer And Information Sciences
06.2009
University Overview
- Honors Best Student in the Year 2008
- 8.3 GPA/CGPA
- University Champion for 100 / 200 Meter race in 2008/09
- General Secretary for the Department in 2008
- Business Analyst in Karak Technologies in 2009
Utkal UniversityBhubaneswar, Odisha
Bachelor In Computer Applications from Computer And Information Sciences
06.2007
University Overview
- 7.8 GPA/CGPA
- Best Sportsperson Award in 2006
- Completed College-level Coursework: C / C++ / Data Structure
Bhadrak Autonomous CollegeBhadrak, Odisha
Council Of Higher Secondary Education from Science Education
04.2001
Bhadrak District SchoolBhadrak, Odisha
High School Certification from High School
04.2001
University Overview
- Honours : State Level Running Champion , Won Many State Awards
- Recipient of National Level Award Winner From Dr APJ Abdul Kalam for Science Exebition in 2000
Skills
Operations Management
Human Resources Management
Innovation and Creativity
Cross-functional Team Coordination
Workforce Planning
Industry Expertise
Meeting facilitation
Competitive Analysis
Sales Training
Sales Presentations
Territory Management
Certification
Certified in NISM (The Association of Mutual Funds In India)
Personal Information
Date of Birth: 06/18/86
Accomplishments
- Achieved Promotion with MP++ Rating In AXIS Bank by Achieving YTD Targets with accuracy and efficiency.
- Achieved Promotion in ICICI Bank by Doing Highest Performance
- A Continues Performer By Achieving MP+ and MP++ Rating Consecutively for 4 Yrs
Additional Information
I am a Complete Team Player , Highly Self motivated and Love to Work in a Focused Manner for Self and Organizational Growth. I am Currently Heading City in Corporate Salary Segment in Asst Vice President Grade. I am Currently Drawing a Salary of 17 Lacs Gross Per Annum without Performance Bonus.
Interests
Playing Cricket
Content Creator
Timeline
Cluster Head , Corporate Salary
Axis Bank
05.2019 - Current
Cluster Head, Corporate Salary
Axis Bank
05.2017 - 05.2019
City Head - Corporate Salary
HDFC Bank Ltd.
04.2015 - 05.2017
Sales Manager , Trade
ICICI Bank Ltd.
04.2014 - 04.2015
Relationship Manager, Corporate Salary
ICICI Bank
02.2013 - 04.2014
Branch Head
ICICI Bank
01.2012 - 02.2013
Branch Operations Manager
ICICI Bank
09.2011 - 01.2012
Customer Service Manager
ICICI Bank
08.2010 - 09.2011
Bhadrak Autonomous College
Council Of Higher Secondary Education from Science Education
04.2001
Bhadrak District School
High School Certification from High School
04.2001
Manipal University
Post Graduate Diploma in Banking Management from Banking And Finance
04.2010
Utkal University
Masters in Computer Applications from Computer And Information Sciences
04.2009
Utkal University
Bachelor In Computer Applications from Computer And Information Sciences
04.2007