Mrinal Kalita
Banking,Finance
Guwahati, Beltola
Summary
To become the active & faithful employee of an organization by hard-working. To own a position of a leader. To become the responsible part of an organization with the prime intention to grow with the growth of an organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Branch Manager
ICICI BANK (MII)
Guwahati,Assam
09.2023 - Current
- Handling over a total book size of 180Cr.(Liability + Asset)
- Increase total book growth of 30Cr. within 6 Months.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
Branch Manager ( Senior Manager)
BANDHAN BANK
Guwahati, Assam
03.2020 - 09.2023
- Direct all operational aspects including distribution operations, customer service, managing and motivating resources, administration and sales
- Leads and direct 8 DSC Micro Finance Centres over total book growth of 170Cr. during my tenure.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
BRANCH SALES MANAGER
BANDHAN BANK (Manager)
Guwahati, Assam
07.2016 - 02.2020
- Handling a sales team and achieved branch MOM target through them and self sourcing of high value accounts and all banking related products.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Championed ongoing professional development for self and team members alike; encouraged continued learning as a means of staying current on industry trends and best practices.
Client Service Manager
Indusind Bank (Deputy Manager)
Guwahati, Assam
09.2014 - 06.2016
- Reduced turnaround times on client requests by streamlining work processes.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
Assistant Sales Manager
Axis Bank
Guwahati, Assam
08.2011 - 08.2014
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
Sales Officer( Jakson Cummins DG)
Keshri & Company
Guwahati, Assam
11.2009 - 01.2011
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Negotiated contracts successfully, securing profitable deals for the company.
- Conducted market research to identify potential opportunities and emerging trends in the industry.
Education
B.A - Economics
Gauhati University
Gauhati, Assam09.2006
MBA - Marketing
Sikkim Manipal University
Guwahati,Assam 09.2009
AHSEC(Arts) -
B.Borooah College
Guwahati, Assam 06.2006
HSLC -
Cotton Collegiate H.S School
Guwahati,Assam07.1999
Skills
Decision Making & Problem Solving
Adaptability, Financial Management, Effective Communication Skills
Qualified Branch Manager with exceptional customer service and consultative sales abilities Offering strong track record of building loyal customer relationships to create recurring revenue Adept at developing and implementing policies to drive store effectiveness, demonstrated over 13 year progressive Banking career history
Certification
IRDA CERTIFIED (LIFE & NON LIFE)
Field Of Interest
ADMINISTRATION, MANAGEMENT &MARKETING
Personal Information
- Father's Name: Late. Prakash Kalita
- Date of Birth: 11/30/83
- Nationality: Indian
- Marital Status: Married
Participation Achievements
- Q1 and Q4 contest winner in AXIS BANK (Pan India 2012)
- Achieving Param Gaurav Chakra in AXIS BANK for THIRD PARTY PRODUCTS (2014)
- Two times Winner of CASA No. of ACCOUNT in AXIS BANK (2012)
- Achieved First Track Confirmation Criteria in 6th months from the date of joining in AXIS BANK (1st in Guwahati Circle)
- Two times BDE OF THE MONTHS in AXIS BANK Guwahati Circle (JUNE & JULY 13)
- Three times winner of PRIORITY MASTER STROKE for High value A/c in AXIS BANK (2013)
- Winner of Early Bird Contest in IndusInd Bank (2014)
- Two Times Winner of R.H.P Contest (General Insurance) in IndusInd Bank (2015)
- Two times winner of COC Contest in IndusInd Bank (2015-16)
- 2nd Rank in PAN INDIA (BSM CATEGORY) CASA FUNDING (22Cr.) In March 2018 in Bandhan Bank
- Secured 5 RATING in PMS (2017-18) & (2019-20) (2020-21) in Bandhan Bank
- 2 times consecutively secure A+ Rating in Compliance /Audit parameter in Bandhan Bank
- Three times TOP LG OF THE MONTH in BALIC LOGIN OF 25 LAKH in Bandhan bank
- Two times consecutive TOP LG OF THE YEAR in TPP in Bandhan Bank
- Winner of SHARAD SANMMAN & EXTRA VEGANGA 20-20 contest in Bandhan Bank (2019)
- Winner of KAZIRANGA CALLING contest in Bandhan Bank (2020)
- Hold PAN INDIA 1nd Rank in (SA funding 35Cr.) BSM category in Bandhan Bank
- 1ST in Guwahati city to acquire Nodal Relationship of CO-Operative society (ARTFED) with TRV of 25Cr. (SILK YARN BANK, Sualkuchi)
- As a BRANCH HEAD successfully achieved Branch allotted budget for the FY 20-21 & FY.22-23 in Bandhan Bank
- As a BRANCH HEAD successfully achieved Branch allotted budget for the FY.23-24 in ICICI Bank with total CASA incremental Growth of 12Cr. In month of March24
- Secured 5star in IAD RATING (PAN INDIA) in ICICI BANK
Projects
- Market potential and consumer perception about unit linked insurance plan under Tata AIG life Insurance Corporation Ltd.
- Project under Co-operative Society (ARTFED) on MULBERRY SILK YARN BANK
Disclaimer
I do here by declare that all the statements made above are true and complete to the best of my knowledge and belief and nothing has been concealed/ distorted.
Timeline
AMFI CERTIFIED
03-2024
Branch Manager
ICICI BANK (MII)
09.2023 - Current
Branch Manager ( Senior Manager)
BANDHAN BANK
03.2020 - 09.2023
IRDA CERTIFIED (LIFE & NON LIFE)
06-2019
BRANCH SALES MANAGER
BANDHAN BANK (Manager)
07.2016 - 02.2020
Client Service Manager
Indusind Bank (Deputy Manager)
09.2014 - 06.2016
Assistant Sales Manager
Axis Bank
08.2011 - 08.2014
Sales Officer( Jakson Cummins DG)
Keshri & Company
11.2009 - 01.2011
Integrated Computer Application(ICA)
07-2005
B.A - Economics
Gauhati University
MBA - Marketing
Sikkim Manipal University
AHSEC(Arts) -
B.Borooah College
HSLC -
Cotton Collegiate H.S School