Mrinal Kalita
Banking,Finance
Guwahati, Beltola
Summary
To become the active & faithful employee of an organization by hard-working. To own a position of a leader. To become the responsible part of an organization with the prime intention to grow with the growth of an organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Branch Manager
ICICI BANK (MII)
Guwahati,Assam
09.2023 - Current
- Handling over a total book size of 180Cr.(Liability + Asset)
- Increase total book growth of 30Cr. within 6 Months.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
Branch Manager ( Senior Manager)
BANDHAN BANK
Guwahati, Assam
03.2020 - 09.2023
- Direct all operational aspects including distribution operations, customer service, managing and motivating resources, administration and sales
- Leads and direct 8 DSC Micro Finance Centres over total book growth of 170Cr. during my tenure.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
BRANCH SALES MANAGER
BANDHAN BANK (Manager)
Guwahati, Assam
07.2016 - 02.2020
- Handling a sales team and achieved branch MOM target through them and self sourcing of high value accounts and all banking related products.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Championed ongoing professional development for self and team members alike; encouraged continued learning as a means of staying current on industry trends and best practices.
Client Service Manager
Indusind Bank (Deputy Manager)
Guwahati, Assam
09.2014 - 06.2016
- Reduced turnaround times on client requests by streamlining work processes.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
Assistant Sales Manager
Axis Bank
Guwahati, Assam
08.2011 - 08.2014
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
Sales Officer( Jakson Cummins DG)
Keshri & Company
Guwahati, Assam
11.2009 - 01.2011
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Negotiated contracts successfully, securing profitable deals for the company.
- Conducted market research to identify potential opportunities and emerging trends in the industry.
Education
B.A - Economics
Gauhati University
Gauhati, Assam09.2006
MBA - Marketing
Sikkim Manipal University
Guwahati,Assam 09.2009
AHSEC(Arts) -
B.Borooah College
Guwahati, Assam 06.2006
HSLC -
Cotton Collegiate H.S School
Guwahati,Assam07.1999
Skills
Decision Making & Problem Solving
undefinedCertification
IRDA CERTIFIED (LIFE & NON LIFE)
Field Of Interest
ADMINISTRATION, MANAGEMENT &MARKETING
Personal Information
- Father's Name: Late. Prakash Kalita
- Date of Birth: 11/30/83
- Nationality: Indian
- Marital Status: Married
Participation Achievements
- Q1 and Q4 contest winner in AXIS BANK (Pan India 2012)
- Achieving Param Gaurav Chakra in AXIS BANK for THIRD PARTY PRODUCTS (2014)
- Two times Winner of CASA No. of ACCOUNT in AXIS BANK (2012)
- Achieved First Track Confirmation Criteria in 6th months from the date of joining in AXIS BANK (1st in Guwahati Circle)
- Two times BDE OF THE MONTHS in AXIS BANK Guwahati Circle (JUNE & JULY 13)
- Three times winner of PRIORITY MASTER STROKE for High value A/c in AXIS BANK (2013)
- Winner of Early Bird Contest in IndusInd Bank (2014)
- Two Times Winner of R.H.P Contest (General Insurance) in IndusInd Bank (2015)
- Two times winner of COC Contest in IndusInd Bank (2015-16)
- 2nd Rank in PAN INDIA (BSM CATEGORY) CASA FUNDING (22Cr.) In March 2018 in Bandhan Bank
- Secured 5 RATING in PMS (2017-18) & (2019-20) (2020-21) in Bandhan Bank
- 2 times consecutively secure A+ Rating in Compliance /Audit parameter in Bandhan Bank
- Three times TOP LG OF THE MONTH in BALIC LOGIN OF 25 LAKH in Bandhan bank
- Two times consecutive TOP LG OF THE YEAR in TPP in Bandhan Bank
- Winner of SHARAD SANMMAN & EXTRA VEGANGA 20-20 contest in Bandhan Bank (2019)
- Winner of KAZIRANGA CALLING contest in Bandhan Bank (2020)
- Hold PAN INDIA 1nd Rank in (SA funding 35Cr.) BSM category in Bandhan Bank
- 1ST in Guwahati city to acquire Nodal Relationship of CO-Operative society (ARTFED) with TRV of 25Cr. (SILK YARN BANK, Sualkuchi)
- As a BRANCH HEAD successfully achieved Branch allotted budget for the FY 20-21 & FY.22-23 in Bandhan Bank
- As a BRANCH HEAD successfully achieved Branch allotted budget for the FY.23-24 in ICICI Bank with total CASA incremental Growth of 12Cr. In month of March24
- Secured 5star in IAD RATING (PAN INDIA) in ICICI BANK
Projects
- Market potential and consumer perception about unit linked insurance plan under Tata AIG life Insurance Corporation Ltd.
- Project under Co-operative Society (ARTFED) on MULBERRY SILK YARN BANK
Disclaimer
I do here by declare that all the statements made above are true and complete to the best of my knowledge and belief and nothing has been concealed/ distorted.
Timeline
AMFI CERTIFIED
03-2024
Branch Manager
ICICI BANK (MII)
09.2023 - Current
Branch Manager ( Senior Manager)
BANDHAN BANK
03.2020 - 09.2023
IRDA CERTIFIED (LIFE & NON LIFE)
06-2019
BRANCH SALES MANAGER
BANDHAN BANK (Manager)
07.2016 - 02.2020
Client Service Manager
Indusind Bank (Deputy Manager)
09.2014 - 06.2016
Assistant Sales Manager
Axis Bank
08.2011 - 08.2014
Sales Officer( Jakson Cummins DG)
Keshri & Company
11.2009 - 01.2011
Integrated Computer Application(ICA)
07-2005
B.A - Economics
Gauhati University
MBA - Marketing
Sikkim Manipal University
AHSEC(Arts) -
B.Borooah College
HSLC -
Cotton Collegiate H.S School
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