MRINAL KUMAR
TEAM MANAGEMENT
MADHUBANI
Summary
Solid educational background complemented by extensive sales experience. Skilled in building client relationships and closing deals. Willing to relocate for career advancement.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
TL
LG Service Center
- Worked at LG Service Center As a TL for 5 Years.
Own Service Centre of Godrej, Symphony and Aquaguard
- Running Own Service Centre of Godrej, Symphony and Aquaguard for 4 Years.
Repair Technician
MRINAL ENTERPRISES
01.2017 - Current
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Maintained inventory of repair supplies and ordered parts.
- Inspected and tested, repaired and refurbished products for proper operation.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Followed detailed repair and maintenance procedures for consumer products.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Dismantled machines and equipment to remove defective parts.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Installed and programmed variety of consumer products.
- Reduced device downtime with regular maintenance and preventative measures.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Prioritized urgent or high-priority jobs to ensure minimal disruption for customers experiencing critical issues with their devices.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Expanded technical knowledge through continuous education in industry developments and trends.
- Repaired and maintained wide range of small and large appliances successfully.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Communicated effectively with manufacturers regarding warranty claims, replacement parts orders, or technical support inquiries as needed.
- Streamlined repair processes to optimize workflow efficiency and productivity.
Education
Graduation - Botany Hons
LNMU Darbhanga
01.2018
Intermediate - Science
BSEB PATNA
01.2015
Matriculation - General
BSEB
01.2013
Skills
Effective Human Management Skills and Leadership Qualities
Certification
DCA from Dr. Kumar Infotech, Madhubani.
Personal Details
Father’s Name: Vinod Singh Date of Birth: 1997-09-05 Gender: Male Religion: Hindu Nationality: Indian Marital Status: Married Language Known: English & Hindi.
Timeline
Repair Technician
MRINAL ENTERPRISES
01.2017 - Current
TL
LG Service Center
Own Service Centre of Godrej, Symphony and Aquaguard
Graduation - Botany Hons
LNMU Darbhanga
Intermediate - Science
BSEB PATNA
Matriculation - General
BSEB