MRINAL KUMAR - TL

Summary

Solid educational background complemented by extensive sales experience. Skilled in building client relationships and closing deals. Willing to relocate for career advancement.

Overview

9

years of professional experience

1

Certification

1

Language

Work History

TL

LG Service Center

Worked at LG Service Center As a TL for 5 Years.

Own Service Centre of Godrej, Symphony and Aquaguard

Running Own Service Centre of Godrej, Symphony and Aquaguard for 4 Years.

Repair Technician

MRINAL ENTERPRISES

01.2017 - Current

Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
Maintained inventory of repair supplies and ordered parts.
Inspected and tested, repaired and refurbished products for proper operation.
Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Followed detailed repair and maintenance procedures for consumer products.
Enhanced customer satisfaction by providing timely and efficient repair services.
Dismantled machines and equipment to remove defective parts.
Collaborated with team members to complete complex repairs and improve overall service quality.
Utilized variety of tools and diagnostic equipment to complete repairs.
Installed and programmed variety of consumer products.
Reduced device downtime with regular maintenance and preventative measures.
Completed all repair and maintenance activities promptly and to high quality standards.
Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
Prioritized urgent or high-priority jobs to ensure minimal disruption for customers experiencing critical issues with their devices.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
Expanded technical knowledge through continuous education in industry developments and trends.
Repaired and maintained wide range of small and large appliances successfully.
Tested parts and components to confirm adherence to manufacturer specifications.
Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
Communicated effectively with manufacturers regarding warranty claims, replacement parts orders, or technical support inquiries as needed.
Streamlined repair processes to optimize workflow efficiency and productivity.

Education

Graduation - Botany Hons

LNMU Darbhanga

01.2018

Intermediate - Science

BSEB PATNA

01.2015

Matriculation - General

BSEB

01.2013

Skills

Effective Human Management Skills and Leadership Qualities

To deliver above expections

“Can Do” attitude; work very cooperatively with Team members

Complete & sincere dedication towards responsibilities entrusted

Every professional activity should result in value addition