PRAJUL PRAKASH MV
Network Analyst
Bangalore
Summary
Experienced with network monitoring and incident response, ensuring optimal performance and quick resolution of issues. Utilizes strong analytical skills to identify and address network anomalies effectively. Track record of maintaining high network uptime through proactive monitoring and effective communication with team members.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
NOC Analyst
Xalient
Kannur
06.2024 - 02.2025
- Responsible for monitoring network performance and creating tickets as per priority status
- Provide technical support for network users
- Work Exposure on Network issues by using appropriate tools and techniques
- Identify and resolve common network issues by using appropriate tools and techniques
- Work with Network and Systems Administrators for troubleshooting incidents
- Ensure that any service requests are forwarded in line with agreed SLAs to the appropriate stakeholders for action
- Performing network maintenance services
- Work Exposure on Network Monitoring and Ticketing tool
- Analyze network topologies, layouts to collect particulars about devices using monitoring tools
- Firm ability to cooperate even with strict time constraints
- Identified potential security threats through continuous monitoring of network traffic, mitigating risks in a timely manner.
- Maintained accurate records of all incidents, utilizing ticketing systems for efficient tracking and resolution.
- Participated in on-call rotation schedules, maintaining availability during critical periods or high-impact incidents.
- Enhanced overall network performance with regular maintenance and updates.
- Reduced network downtime by proactively monitoring and troubleshooting system issues.
TAC Engineer L2
Concentrix
Chennai
04.2023 - 10.2023
- Troubleshooting and resolving issues related to SSL/TLS VPN and IPsec VPN connectivity, including analyzing network traffic and logs to identify and resolve issues
- Ensuring the security and integrity of network traffic by implementing appropriate security protocols, such as SSL/TLS, IPSec, and GRE, and ensuring compliance with industry and regulatory security standards
- Integrating Zscaler Internet Access with Azure AD as an identity provider (IDP) to allow for secure authentication and authorization
- Configuring SAML (Security Assertion Markup Language) authentication for single sign on (SSO) to cloud applications
- Managing and configuring SCIM (System for Cross-domain Identity Management) to automate user provisioning and de-provisioning between Azure AD and Zscaler Internet Access
- Using Wireshark, a network protocol analyzer, to troubleshoot and identify network connectivity and performance issues
- Analyzing logs generated by Zscaler Internet Access and other network devices to identify and troubleshoot security and connectivity issues
Network Engineer
SOFTTEK
Bangalore
02.2020 - 03.2023
- Responsible for monitoring network performance and creating tickets as per priority status
- Provide technical support for network users
- Work Exposure on Network issues by using appropriate tools and techniques
- Identify and resolve common network issues by using appropriate tools and techniques
- Work with Network and Systems Administrators for troubleshooting incidents
- Maintain existing network services
- Ensure that any service requests are forwarded in line with agreed SLAs to the appropriate stakeholders for action
- Performing network maintenance services
- Work Exposure on Network Monitoring and Ticketing tool
- Analyze network topologies, layouts to collect particulars about devices using monitoring tools
- Firm ability to cooperate even with strict time constraints
- Maintaining the tracker for all above activity till Execution
- Managed, tracked, and coordinated problem resolution and escalation processes.
Education
Bachelor of Science - Electronics
Kannur University
Kannur, Kerala 01.2014 - 01.2017
12th State Higher Secondary Education -
Kerala
Kannur, Kerala 01.2012 - 01.2014
10th State Board of Secondary Education -
Kerala
Kannur, Kerala 06.2011 - 03.2012
Skills
Configuring and troubleshooting routers and switches
Dynamic Host Configuration Protocol (DHCP)
Domain Name System (DNS)
Transport Layer Security (TLS)
SSL Certificates
Computer Network Operations
Dynamic Routing protocols (EIGRP, OSPF, RIP V1 and V2)
SD-WAN
STP
undefinedCertification
Cisco Certified Network Associate (Routing & Switching)
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the accuracy of the above mentioned particulars.
Personal Information
- Date of Birth: 12/03/97
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
NOC Analyst
Xalient
06.2024 - 02.2025
TAC Engineer L2
Concentrix
04.2023 - 10.2023
Network Engineer
SOFTTEK
02.2020 - 03.2023
Bachelor of Science - Electronics
Kannur University
01.2014 - 01.2017
12th State Higher Secondary Education -
Kerala
01.2012 - 01.2014
10th State Board of Secondary Education -
Kerala
06.2011 - 03.2012
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