Mrinal Srinivasan
Bengaluru
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
23
23
years of professional experience
Work History
Sr. Sales Development Representative
Wizcommerce
04.2024 - Current
- Streamlined lead qualification process, improving efficiency and accelerating deal closures.
- Led cross-functional teams on complex deals, ensuring seamless coordination between internal stakeholders throughout the sales cycle.
- Increased sales pipeline by identifying high-potential prospects and conducting effective outreach campaigns.
- Managed a diverse territory, effectively adapting strategies to address unique market challenges and customer needs.
- Leveraged social media platforms strategically to identify key decision-makers in target organizations more efficiently.
- Developed strong relationships with key accounts, resulting in long-term partnerships and increased revenue.
- Conducted comprehensive market research to identify emerging trends and uncover potential business opportunities.
Sales Account Executive
BluSapphire - Cyber Defense
10.2023 - 03.2024
- Attended networking events to build relationships and identify sales opportunities
- Negotiated sales deals between customers and agencies, resulting in mutually beneficial agreements and cultivated relationships
- Researched potential customer markets thoroughly before beginning personal contacts
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
- Managed customer relationships through consultative sales techniques to attain individual sales goals
- Prospected and secured new business through telesales and relationship building
- Enhanced sales performance through continuous sales training and skill enhancement as a professional phone salesperson
- Negotiated pricing programs with new clients to maintain consistent revenue flow while protecting profit margin
- Increased client acquisition and lead conversion through proactive research and networking.
Sr Lead Generation Specialist
Azuga Telematics Pvt Ltd
12.2019 - 10.2023
- Prepared quotes with accurate and competitive pricing to drive conversion
- Secured new clients through targeted prospecting and networking
- Shared comprehensive brand and product knowledge to maximise sales
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing for Inbound leads or Marketing verified leads
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services
- Liaised with potential customers to determine needs and provide recommendations
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing
- Exceeded sales quotas and obtained high profit margins by using unique strategies to sell products
- Researched new products, market trends and technology to stay abreast with the latest updates.
Operations Analyst
Altisource Business Solutions Pvt Ltd
04.2018 - 11.2019
- Worked closely with managers and employees to ensure corrective measures for operational enhancements were implemented
- Skilfully developed and implemented improvement projects, ensuring optimal operational performance and output
- Process: Specialized in core mortgaging handling and loan processing centre
- Ensured processes, workflow, procedures and operations complied with regulatory standards by analysing processes regularly.
Operations Analyst
First Advantage Global Operating Centre
01.2002 - 02.2019
- Dealt with background verification for US clients, including Drug and Alcohol history
- Worked closely with managers and employees to ensure corrective measures for operational enhancements were implemented
- Input customer information, call notes and personal data into an internal database
- Handled confidential and sensitive data with discretion, reducing the risk of fraud and theft
- Skilfully developed and implemented improvement projects, ensuring optimal operational performance and output.
Customer Service Representative
First Source Ltd.
06.2015 - 03.2016
- Responding to Inquiries: Customer service reps are responsible for addressing customer inquiries, concerns, and complaints via various channels such as phone calls, emails, live chat, or social media
- Providing Information: They should have thorough knowledge about the company's products or services and be able to provide accurate information to customers regarding features, pricing, availability, and any other relevant details
- Resolving Issues: Customer service reps should work to resolve customer issues or complaints promptly and effectively
- This may involve troubleshooting technical problems, processing returns or refunds, or escalating complex issues to higher-level support teams
- Educating Customers: They may educate customers about product features, best practices, or troubleshooting tips to improve their overall experience
- Following Up: Customer service reps should follow up with customers to ensure that their issues have been resolved satisfactorily and to gather feedback on their experience
- Maintaining Professionalism: It's essential for customer service reps to maintain a professional and courteous demeanor at all times, even when dealing with difficult or irate customers
- Adhering to Policies and Procedures: They must adhere to company policies and procedures, including privacy and security protocols, while handling customer inquiries and data.
Education
High School -
Delhi Public School
Delhi03.2010
Diploma - Civil Engineering
M S Ramaiah College
Bengaluru06.2016
Skills
- Communication Skills
- Closing (Sales)
- Relationship Building
- Negotiation
- Lead Generation
- Sales
- Consultative Selling
- Upselling strategies
- Cold-calling
Languages
English
Hindi
Telugu
Timeline
Sr. Sales Development Representative
Wizcommerce
04.2024 - Current
Sales Account Executive
BluSapphire - Cyber Defense
10.2023 - 03.2024
Sr Lead Generation Specialist
Azuga Telematics Pvt Ltd
12.2019 - 10.2023
Operations Analyst
Altisource Business Solutions Pvt Ltd
04.2018 - 11.2019
Customer Service Representative
First Source Ltd.
06.2015 - 03.2016
Operations Analyst
First Advantage Global Operating Centre
01.2002 - 02.2019
High School -
Delhi Public School
Diploma - Civil Engineering
M S Ramaiah College
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