Mrinal Jyoti Deka
HSR layout, Bengaluru
Summary
Results oriented and dynamic sales team lead, responsible for managing over 35+ BDEs, with more than 4 years of experience in B2C and B2C2B sales within Ed-tech companies. In most recent role, hit the KPIs and exceeded them by an average of 18% over consecutive quarters. Proven expertise in developing sales strategies, driving revenue growth, and fostering strong client relationships across B2C2B and B2C sectors.
Overview
6
6
years of professional experience
Work History
Cluster Lead - B2C + B2C2B
Simplilearn Solutions Pvt Ltd
Bangalore
11.2023 - Current
- Generated in-depth business analysis, identifying issues and opportunities in certification courses in B2C2B across markets such as India, USA, and ROW regions.
- Contributed to a 25%+ quarter-over-quarter revenue growth by successfully closing B2B deals that were initially driven by consumer interest.
- Proactively identified and qualified inbound and outbound leads through cold calling, emails, and follow-ups.
- Managed end-to-end sales processes, from individual consumer sales to large business deals, ensuring alignment with both markets.
- In B2C, driven revenue of 150K USD per month for the category with an achieved target of 85% + on every quarter.
- Responsible for preparing short-term and long-term sales plans, sales approaches, and strategies for the team.
- Collaborated with Sales Managers, Directors, and the Marketing department on campaigns and strategies to assist with nurturing the existing lead database.
Inside Sales Representative (B2C)
Simplilearn Solutions Pvt Ltd
Bangalore
10.2022 - 10.2023
- Consistently achieved and exceeded quarterly sales quotas by an average of 110%.
- Contributed to a 20% increase in sales revenue for the category through reference lead generation and closing strategies.
- Managed and processed 100 + inbound and outbound calls daily, maintaining high productivity levels.
- Developed strong relationships with existing customers, ensuring retention and identifying upsell or cross-sell opportunities.
- Ability to manage multiple accounts and tasks efficiently while meeting deadlines and sales targets.
Team Lead - Business Development Executive (BDE)
ODA Class (Pigeon Education)
Bangalore
10.2021 - 08.2022
- Analyzed the student's performance, gauged the potential leads, coordinated with the team, and hence increased the number of retention by 72% (Individual) and 60% (Team) in the premium courses.
- Managed the team’s performance, setting clear KPIs and metrics for retention, student satisfaction, and sales growth; regularly reviewed performance and provided actionable feedback.
- Managed and maintained a structured analysis of target markets, clients, and documentation in the system (CRM).
- Consistently received student satisfaction scores of 4.5 or higher, reflecting excellent relationship management and issue resolution.
Business Development Executive
ODA Class (Pigeon Education)
Bangalore
03.2021 - 08.2021
- With excellent communication abilities to engage with students, parents, and educators in an efficient manner and meet weekly sales targets 10%+ on average.
- Set up PTM, discuss with the parent & students who enrolled in short-term courses, and offer guidance on enrolling in yearly academic courses to help students advance their skills.
- Skilled in mediating conflicts and resolving issues between students, faculty, and parents.
- Collaborate with faculty members to track student progress and identify any areas of concern and discussing the same in PTM.
Copy Editor/Subject Matter Expert Mathematics
Ekodus Technologies Private Limited
Guwahati
10.2018 - 01.2021
- Solution writing under the required guidelines provided by the different vendors using various tools like Math type, Latex etc
- Worked under various clients of ByJu's, Vedantu, Toppr, Unacademy, Contentgrail (Embibe)
Education
B.tech - in Applied Electronics And Instrumentation
Girijananda Chowdhury Institute of Management & Technology
Guwahati, Assam06.2018
HS - Science
B. Borooah College
Guwahati, Assam06.2014
High School Diploma -
Assam Jatiya Bidyalaya
Guwahati, Assam04-2012
Skills
- Team Management, negotiation and client Handling
- CRM management (Salesforce)
- Sales forecasting
- Customer retention
- B2C and B2C2B
- Microsoft Office
- Data Visualization with Tableu
Accomplishments
- Awarded multiple times for being Best Cluster Lead across multiple categories of the team - Simplilearn Solutions Pvt Ltd.
- Awarded with Rising Stars, Top buddies for outstanding performance in sales - Simplilearn Solutions Pvt Ltd.
- Awarded Customer Retention Champion for maintaining 60%+ retention rate over the year 2021, surpassing the company average - ODA Class.
- Ranked as 9 times top performer in an academic year - ODA Class.
Languages
Assamese
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Cluster Lead - B2C + B2C2B
Simplilearn Solutions Pvt Ltd
11.2023 - Current
Inside Sales Representative (B2C)
Simplilearn Solutions Pvt Ltd
10.2022 - 10.2023
Team Lead - Business Development Executive (BDE)
ODA Class (Pigeon Education)
10.2021 - 08.2022
Business Development Executive
ODA Class (Pigeon Education)
03.2021 - 08.2021
Copy Editor/Subject Matter Expert Mathematics
Ekodus Technologies Private Limited
10.2018 - 01.2021
B.tech - in Applied Electronics And Instrumentation
Girijananda Chowdhury Institute of Management & Technology
HS - Science
B. Borooah College
High School Diploma -
Assam Jatiya Bidyalaya
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