Summary
Overview
Work History
Education
Skills
Websites
Certification
Business Functions Supported
Honor Awards
Timeline
Generic

Mrinal Kapoor

Bangalore

Summary

Dynamic Senior Manager with a proven track record at RedHat, leading the transformation of Data & AI products. Expert in data architecture and cross-functional collaboration, delivering over 160 products that enhanced operational efficiency. Skilled in strategic thinking and vendor management, driving significant business value through innovative solutions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Manager -Global Software Engineering - Data Products & AI

RedHat
Bangalore
03.2024 - Current

Global Lead of Data & AI Products

Operational Excellence: Delivered 160+ AI and Data products for internal and external stakeholders, driving a company-wide transformation of business operations and decision-making.

  • Engineered robust Data & AI platform using Modern Data Stack (Snowflake, Fivetran, dbt, Airflow, Claude, Gemini, Langfuse) to support critical financial and sales data products, transforming Data & AI landscape.
  • AI Innovation & Efficiency: Led the integration of AI Agents and smart tools; boosted developer productivity by leveraging LLM-based coding assistants (Cursor, Claude, Gemini) to accelerate the SDLC.
  • Orchestrated greenfield setup of Global Development team in India, scaling team from 0 to 70+ multidisciplinary professionals (managers, architects, engineers, PMs) to enhance project delivery capabilities.
  • Managed multimillion-dollar contracts with SaaS vendors, aligning services with business objectives.

Senior Manager Data Analytics & AI (Platform & Architecture)

VMware
Bangalore
10.2016 - Current
  • Managed 9 internal applications and 2 external customer-facing data applications, scaling team from 5 to 35 engineers, including 8 engineering leads and their teams.
  • Built a brand new multi-cloud platform hybrid platform using VMware products and cloud.
  • Achieved $15 million in operational cost savings by building a cutting-edge, multi-cloud enabled, highly scalable data platform.
  • Led teams on telemetry data of VMware products for data analytics and AI use cases, building smart products using IPF, logs, and documentation data.
  • Delivered $300 million business value from actionable insights by executing a comprehensive organizational strategy for the data and analytics team of 450 professionals and developing several data and analytics products & serving 28000 users.
  • Achieved $20 million in savings by building an end-to-end AI/ML Ops platform.
  • Brought down Time to Market of AI/ML models from 3 weeks to hours, by building the Al/ML Ops Platform.

Architect & Lead Engineer CX & SAAS

VMware
10.2016 - 02.2024
  • Managing and Leading team of 30 people (FTE/AWFs) to lead the CX Data Analytics team in India.
  • Role includes Architecting, Designing, Developing and Supporting the Vmware's Analytics tools.
  • These include Data/AI/ML & Analytics Platforms.
  • Leading The Customer Experience Analytics team to develop customer experience/journey analytics for the various customer touchpoints including SR drivers, VMware KB Article, Communities, Recommendation engine.
  • Data Sourced via Google/Adobe/Other Search engines/Khoros/Coveo/IBM Watson etc to map the customer journeys and processed on Cloudera/ AI/Ml platforms running on Kuberenetes.
  • Architected the Contact Center Analytics platform for Genesys/Avaya data on SAP HANA & Hadoop Architected.
  • Led the SAAS data Analytics with Data/Analytics on telemetry of Cloud services platform as well as on Business data.

Technical Consultant

Deloitte Consulting US
03.2013 - 03.2016
  • Contributed to Business SAP-Analytics group by implementing Big Data, BW, BI, HANA, and analytics solutions for various clients in roles such as technical architect, SME, team lead, and team member.
  • Implemented six projects in Deloitte with Blue Chip semiconductor manufacturing, Pharma, Specialty minerals and food industry, US based Energy Service Co.
  • Scaled multiple projects from inception to fully established data practices for companies.
  • Designed a large data warehouse using star schema, snowflake.
  • Developed Big Data analytics platform to process customer viewing preferences and social media comments using Java, Hadoop, Hive, MongoDB.
  • Developed tools including Auto-Resolve, Auto-Assignment, Data Graph, BAT reports, HANA estimation tools, BW Mass Activation tool, and Code Optimiser.
  • Clients : Bumblembee, Astellas Pharma, AMCOL, Broadcom, PepsiCo, Delijn, Disney

Client Lead/Senior Consultant

CenturyLink, Inc./Savvis Cloud Computing USA
Bangalore
02.2011 - 03.2013
  • Managed team of 15-20 across BI/POSDM, Finance, Logistics, ABAP, PI, IS-RETAIL, Interfaces, Masterdata/Idoc, ensuring alignment with project goals.
  • Directed AMS project, overseeing implementation, development, and enhancements to deliver client solutions.
  • Acted as the primary liaison for Data and SAP development initiatives for the client.
  • First data & analytics hire in India and scaled the team to 20 consultants.
  • Facilitated collaboration with Marks & Spencer clients in Hong Kong, India, China, and the UK to ensure project success.
  • Served as primary interface with operation managers and secondary interface with client technical management to facilitate communication.

BI Consultant

LSS (Pvt) Ltd
Bangalore
11.2007 - 02.2011
  • Consulted on data & analytics projects for clients in India & US, delivering tailored solutions to meet diverse business needs.
  • Analyzed business data to identify trends and inform decision-making.
  • Developed interactive dashboards to visualize key performance indicators.
  • Collaborated with stakeholders to gather requirements for BI solutions.

Education

PostGraduate Diploma - AI/ML

IIIT Bangalore
07.2020

B.E - CSE

University of Jammu
01.2007

Skills

  • Data & AI strategy
  • Cross-functional collaboration
  • Team leadership
  • Vendor management
  • Stakeholder engagement
  • Business transformation
  • Effective communication
  • Problem solving
  • Strategic thinking
  • Process optimization
  • Influencing and negotiating
  • Organizational development
  • Data-driven decision making
  • Hiring and training
  • Analytical thinking
  • Innovation management
  • Data architecture
  • Cloud platform integration

Certification

  • AWS Data Architect
  • AI for leaders
  • Cloudera Certificate Program
  • ELK Stack certificate
  • Kubernetes & Dockers
  • Hadoop & Big Data certificate
  • Python Programming
  • Presto SQL

Business Functions Supported

  • VMware Data Engineering, Analytics, AI & GEN AI
  • Deloitte Information Management & SAP Analytics
  • CenturyLink technologies

Honor Awards

  • Senior Consultant to Client lead at CenturyLink - Promoted within 10 months
  • Played a crucial role in securing multimillion dollar deal with M&S
  • Multiple Spot Awards at VMware
  • Vmware Radio Award for best product

Timeline

Senior Manager -Global Software Engineering - Data Products & AI

RedHat
03.2024 - Current

Architect & Lead Engineer CX & SAAS

VMware
10.2016 - 02.2024

Senior Manager Data Analytics & AI (Platform & Architecture)

VMware
10.2016 - Current

Technical Consultant

Deloitte Consulting US
03.2013 - 03.2016

Client Lead/Senior Consultant

CenturyLink, Inc./Savvis Cloud Computing USA
02.2011 - 03.2013

BI Consultant

LSS (Pvt) Ltd
11.2007 - 02.2011

PostGraduate Diploma - AI/ML

IIIT Bangalore

B.E - CSE

University of Jammu
Mrinal Kapoor