Mrinal Kapoor

Global Lead of Data & AI Products

Operational Excellence: Delivered 160+ AI and Data products for internal and external stakeholders, driving a company-wide transformation of business operations and decision-making.

• Engineered robust Data & AI platform using Modern Data Stack (Snowflake, Fivetran, dbt, Airflow, Claude, Gemini, Langfuse) to support critical financial and sales data products, transforming Data & AI landscape.
• AI Innovation & Efficiency: Led the integration of AI Agents and smart tools; boosted developer productivity by leveraging LLM-based coding assistants (Cursor, Claude, Gemini) to accelerate the SDLC.
• Orchestrated greenfield setup of Global Development team in India, scaling team from 0 to 70+ multidisciplinary professionals (managers, architects, engineers, PMs) to enhance project delivery capabilities.
• Managed multimillion-dollar contracts with SaaS vendors, aligning services with business objectives.

• Managed 9 internal applications and 2 external customer-facing data applications, scaling team from 5 to 35 engineers, including 8 engineering leads and their teams.
• Built a brand new multi-cloud platform hybrid platform using VMware products and cloud.
• Achieved $15 million in operational cost savings by building a cutting-edge, multi-cloud enabled, highly scalable data platform.
• Led teams on telemetry data of VMware products for data analytics and AI use cases, building smart products using IPF, logs, and documentation data.
• Delivered $300 million business value from actionable insights by executing a comprehensive organizational strategy for the data and analytics team of 450 professionals and developing several data and analytics products & serving 28000 users.
• Achieved $20 million in savings by building an end-to-end AI/ML Ops platform.
• Brought down Time to Market of AI/ML models from 3 weeks to hours, by building the Al/ML Ops Platform.

• Managing and Leading team of 30 people (FTE/AWFs) to lead the CX Data Analytics team in India.
• Role includes Architecting, Designing, Developing and Supporting the Vmware's Analytics tools.
• These include Data/AI/ML & Analytics Platforms.
• Leading The Customer Experience Analytics team to develop customer experience/journey analytics for the various customer touchpoints including SR drivers, VMware KB Article, Communities, Recommendation engine.
• Data Sourced via Google/Adobe/Other Search engines/Khoros/Coveo/IBM Watson etc to map the customer journeys and processed on Cloudera/ AI/Ml platforms running on Kuberenetes.
• Architected the Contact Center Analytics platform for Genesys/Avaya data on SAP HANA & Hadoop Architected.
• Led the SAAS data Analytics with Data/Analytics on telemetry of Cloud services platform as well as on Business data.

• Contributed to Business SAP-Analytics group by implementing Big Data, BW, BI, HANA, and analytics solutions for various clients in roles such as technical architect, SME, team lead, and team member.
• Implemented six projects in Deloitte with Blue Chip semiconductor manufacturing, Pharma, Specialty minerals and food industry, US based Energy Service Co.
• Scaled multiple projects from inception to fully established data practices for companies.
• Designed a large data warehouse using star schema, snowflake.
• Developed Big Data analytics platform to process customer viewing preferences and social media comments using Java, Hadoop, Hive, MongoDB.
• Developed tools including Auto-Resolve, Auto-Assignment, Data Graph, BAT reports, HANA estimation tools, BW Mass Activation tool, and Code Optimiser.
• Clients : Bumblembee, Astellas Pharma, AMCOL, Broadcom, PepsiCo, Delijn, Disney

• Managed team of 15-20 across BI/POSDM, Finance, Logistics, ABAP, PI, IS-RETAIL, Interfaces, Masterdata/Idoc, ensuring alignment with project goals.
• Directed AMS project, overseeing implementation, development, and enhancements to deliver client solutions.
• Acted as the primary liaison for Data and SAP development initiatives for the client.
• First data & analytics hire in India and scaled the team to 20 consultants.
• Facilitated collaboration with Marks & Spencer clients in Hong Kong, India, China, and the UK to ensure project success.
• Served as primary interface with operation managers and secondary interface with client technical management to facilitate communication.

• Consulted on data & analytics projects for clients in India & US, delivering tailored solutions to meet diverse business needs.
• Analyzed business data to identify trends and inform decision-making.
• Developed interactive dashboards to visualize key performance indicators.
• Collaborated with stakeholders to gather requirements for BI solutions.