MRINAL KANTI JHA
Ghaziabad
Summary
Project Manager with deep expertise in end-to-end project execution, stakeholder coordination, and cross-functional team leadership. Experienced in handling global accounts across Telecom, FMCG, Pharmaceutical, and Electronics sectors. Skilled in deploying strategic initiatives and automation tools to boost efficiency and reduce costs. Proficient in project tracking using Asana, MS Project, and LMS platforms, ensuring on-time and high-quality delivery. Strong focus on aligning project objectives with business goals, while upholding client satisfaction, quality standards, and proactive risk management throughout the project lifecycle.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager
MRCC Transformation Solutions Pvt. Ltd.
Noida
06.2023 - Current
- Managed global key accounts across diverse industries including Telecom, FMCG, Pharmaceuticals, and Electronics, serving as the primary point of contact throughout the project lifecycle.
- Led planning and strategic initiatives for global clients focused on eLearning content development.
- Introduced automated tools that improved operational efficiency by 10%.
- Oversaw cross-functional teams, ensuring seamless collaboration across departments.
- Developed and monitored project budgets, addressed overruns, and mentored teams to consistently meet deadlines.
- Identified potential risks early and implemented proactive mitigation strategies to prevent project delays.
- Utilized Learning Management Systems (LMS) and project management tools such as Asana and MS Project for efficient project tracking and delivery.
Delivery Manager
Liqvid eLearning Service Pvt. Ltd.
Noida
11.2021 - 06.2023
- Delivered business requirements to key customers, ensuring alignment with project and service objectives.
- Managed end-to-end project execution, coordinating with internal teams, external stakeholders, and vendors.
- Continuously monitored customer feedback throughout the product lifecycle to ensure satisfaction and drive improvements.
- Compiled and presented reports highlighting critical project metrics, including cost savings and customer satisfaction scores.
- Oversaw daily logistics operations, managing incoming deliveries and supervising team responsibilities.
- Built strong partnerships with senior stakeholders to support strategic planning, technology investments, and solution evaluation.
- Consistently achieved departmental and organizational goals within defined timeframes and budgetary limits.
Assistant Vice President - Operations
Loginworks Software Pvt. Ltd.
Noida
01.2020 - 11.2021
Customer Success and Service Delivery Manager
Delhi Web hosting – IT infra
Noida
12.2013 - 07.2014
Project Leader – Learning & Delivery
NIIT Limited
Gurgaon
12.2010 - 10.2013
Assistant Manager – Customer Delivery
LIQVID eLearning Service Pvt. Ltd
Noida
12.2006 - 12.2010
Specialist Technical Support – QuickBooks
IBM Daksh
Gurgaon
09.2005 - 12.2006
Technical Support Executive
EXL Services
Noida
12.2004 - 09.2005
Education
Post Graduate Diploma - Communication and Marketing
NIS
Kolkata01.2003
Bachelors - Information Technology
IGNOU
Kolkata01.2002
Skills
- Project management
- Stakeholder communication
- Data analysis
- Customer relationship management
- Documentation and reporting
- Training & Development
- eLearning development
- Vendor management
- Stakeholder engagement
Certification
- Lean Certified
- Six Sigma Green Belt Certified
- PMP 7.0 Certified (12/01/21)
Languages
- English
- Hindi
Personal Information
Date of Birth: 17-Oct-1980
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Elementary (A2)
A2
Timeline
Project Manager
MRCC Transformation Solutions Pvt. Ltd.
06.2023 - Current
Delivery Manager
Liqvid eLearning Service Pvt. Ltd.
11.2021 - 06.2023
Assistant Vice President - Operations
Loginworks Software Pvt. Ltd.
01.2020 - 11.2021
Customer Success and Service Delivery Manager
Delhi Web hosting – IT infra
12.2013 - 07.2014
Project Leader – Learning & Delivery
NIIT Limited
12.2010 - 10.2013
Assistant Manager – Customer Delivery
LIQVID eLearning Service Pvt. Ltd
12.2006 - 12.2010
Specialist Technical Support – QuickBooks
IBM Daksh
09.2005 - 12.2006
Technical Support Executive
EXL Services
12.2004 - 09.2005
Post Graduate Diploma - Communication and Marketing
NIS
Bachelors - Information Technology
IGNOU
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