Tech Support
SDS PVT LTD
Bangalore
- Provided technical support and guidance to users in configuring their systems as needed.
- Provided technical support during installation, commissioning, start-up, and maintenance activities.
- Designed, configured and tested computer hardware and operating system software.
- Configured and maintained system hardware, software and network components.
- Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Installed software updates on servers, routers, firewalls, and other network devices.
- Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks..
- Monitored system performance to promote network speed, availability and reliability.
- Led the deployment of VoIP (Voice over IP) solutions to enhance communication capabilities while reducing operational costs.
- Basic knowledge of Microsoft Word and Microsoft Excel
- Maintained updated knowledge through continuing education and advanced training.
