Mrinmoy Jyoti Das
New Delhi
Summary
Dynamic and results-oriented professional with extensive experience in operations and staff management, notably at Air India Express Ltd. Excelled in project management, ensuring cost-efficient operations and enhancing team performance through effective training and development. Skilled in negotiation and operations management, consistently achieving and surpassing company goals.
Overview
16
16
years of professional experience
Work History
Associate Manager - Inflight Services Department
Air India Express Ltd
New Delhi
04.2024 - Current
- Provided guidance on complex projects ensuring deadlines were met.
- Tracked project milestones and communicated updates to stakeholders.
- Analyzed financial data to identify trends and areas for improvement.
- Developed and implemented strategies to ensure cost-efficient operations.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Cabin Crew Executive
AirAsia India Ltd
New Delhi
04.2021 - 03.2024
- Upheld high standards of productivity and quality in operations.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Cabin crew performance monitoring, coaching, and mentoring.
- Cross-functional collaboration with other departments to achieve operational efficiency through on-time performance of each departure from the station.
- Successful Integration of NG5 (App to capture onboard ancillary sales) & Airflix (Inflight Entertainment)
Senior Cabin Crew
AirAsia India Ltd
New Delhi
02.2018 - 03.2021
- Enforced airline regulations and policies to ensure a safe flight environment.
- Coordinated activities between ground crew members and cockpit personnel before takeoff and landing procedures were initiated.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Managed customer complaints in a professional manner, resolving any issues that arose during the flight.
- Managed the safety and security of passengers on board aircrafts.
Assistant Store Manager - CEO Club
Reliance Brands Ltd
New Delhi
06.2017 - 12.2017
- Team Management
- Inventory Management
- Maintaining and up hold the brand standards
- Training new joiners.
- Keeping a close eye on store KPIs.
- Accelerating new marketing ideas and implications.
- To prepare for the weekly and monthly review on store performance.
Senior Flight Attendant
AirAsia India Ltd
New Delhi
02.2015 - 08.2016
- Comforted and provided reassurance to passengers during unforeseen or stressful events.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
- Assisted with boarding and disembarking of passengers onto aircrafts.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Resolved customer service complaints from passengers in a professional manner.
Cabin Crew
Air India Ltd
New Delhi
09.2014 - 12.2014
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
Flight Attendant
Jet Airways
New Delhi
04.2011 - 09.2014
- Took measures during unusual conditions to maximize safety of customers and crew.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
Guest Service Agent
Kingfisher Airlines
Bengaluru
10.2010 - 03.2011
- Assisted passengers with check-in procedures, ensuring a smooth and efficient boarding process.
- Handled passenger inquiries and resolved issues promptly to maintain high levels of customer satisfaction.
- Coordinated with flight crew and other ground staff to ensure timely and safe departures.
Guest Service Associate
Dream Hotel Cochin
Cochin
10.2008 - 10.2010
- Managed front desk operations, ensuring a seamless check-in and check-out process for guests.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated with housekeeping and maintenance teams to ensure guest rooms met quality standards.
Education
Bachelor of Arts - Arts
LCB College (under Gauhati University)
Guwahati06-2010
Higher Secondary (10+2) -
Tangla H S School
Tangla04-2007
Skills
- Staff management
- Negotiation
- Project management
- Operations management
- Presentations
- Staff training and development
Accomplishments
- Star Award (Annual Recognition) FY 2022-23 at Air India Express Connect (Erstwhile AirAsia India Ltd)
Languages
Assamese
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Bengali
Intermediate (B1)
B1
References
References available upon request.
Timeline
Associate Manager - Inflight Services Department
Air India Express Ltd
04.2024 - Current
Cabin Crew Executive
AirAsia India Ltd
04.2021 - 03.2024
Senior Cabin Crew
AirAsia India Ltd
02.2018 - 03.2021
Assistant Store Manager - CEO Club
Reliance Brands Ltd
06.2017 - 12.2017
Senior Flight Attendant
AirAsia India Ltd
02.2015 - 08.2016
Cabin Crew
Air India Ltd
09.2014 - 12.2014
Flight Attendant
Jet Airways
04.2011 - 09.2014
Guest Service Agent
Kingfisher Airlines
10.2010 - 03.2011
Guest Service Associate
Dream Hotel Cochin
10.2008 - 10.2010
Bachelor of Arts - Arts
LCB College (under Gauhati University)
Higher Secondary (10+2) -
Tangla H S School
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