Mritul Bhattacharjee
Hyderabad
Summary
Director of Strategy and Enablement at HighRadius Technologies with expertise in program accountability and executive stakeholder management. Achieved a 30% increase in customer satisfaction through strategic advisory and automation initiatives. Former Operations Manager at Concentrix, led a team of over 150 associates, generating $1.2 million in savings while managing performance during the COVID-19 pandemic. Proven skills in Salesforce integration, AI-driven training, and cross-functional collaboration to enhance customer success objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director , Strategy and Enablement
HighRadius Technologies
10.2021 - Current
- Programme Accountability - Execute two key initiatives for the Highradius Customer Value Team. Assisted in centralising onboarding processes for product interns across the product and customer success teams for 2026. Facilitated changes in Salesforce implementation for transitioning consulting to customer value operations. Own the HLP/LLP plan for all SalesForce integrations.
- Executive Stakeholder Management - Engage directly with executive-level committees, currently owning the GTM Strategy Playbook enablement for 2000 High Radians in a customer-facing role.
- Strategic Advisory - Assisted in providing strategic guidance to ensure programme delivery aligns with customer success objectives.
Supported automation of service call quality processes to enhance customer interactions.
Contributed to increasing customer satisfaction (CSAT) by 30% during H1 2026. - Enablement - Spearhead the learning and development function for customer success at HighRadius, overseeing AI-driven technology training for product, and technical support teams.
Operations Manager
Concentrix
Hyderabad
11.2018 - 10.2021
- Manage and Lead Operations associate ( HC - 150+) for three accounts in Trust and Safety - Operational reviews and WBR/MBR with clients on key KPIs - Projects on dollar savings initiated - $1.2 million dollar savings proposed to client for Violence Extremism account -
- People Manager responsibilities and Performance Management for Team Leaders
- Asset reconciliation project successfully closed during Covid 2019 pandemic and WFH set up for 1000 staffs across YT - Closely working with leadership team on value based outcome initiatves across regions,
Partner Training Manager
CA Technologies
Hyderabad
06.2016 - 11.2018
- Partner Relationship - In this role I was responsible for Managing Partner relationships by enabling partners across APAC and India mostly on key CA products with a cross team collaboration of IT Trainers and LMS Operations team.
- Partner Enablement Trainings - Coordinated with Leadership teams on Partner engagement and ensuring updation of the Partner Portal Training Calendar for all partners . Facilitated registrations and nomination for Partner classes .
- In House Training Team Management - Instructor readiness and preparedness before training delivery. Work closely with customer teams to execute training delivery for key customers as paid product enablement.
Operations
IBM India
Gurgaon
07.2009 - 06.2016
- Deputy Program Manager - Operations Full-time Mar 2014 - Jun 2016 · 2 yrs 4 months Gurugram, Haryana, India · On-site
- Team Leader - Digital Marketing - Optimization and Operations - Sep 2012 - Mar 2014 · 1 yr 7 months- Gurugram, Haryana, India
- Technical Support Trainer Apr 2011 - Aug 2012 · 1 yr 5 months Philippines
- Product Lead - May 2010 - Mar 2011 · 11 months Greater Plymouth Area
- Technical Product Support Specialist - Full-timeJul 2009 - Jun 2010 · 1 yrGurugram, Haryana, India · On-site
Education
Master of Science - Bio -Technology
Calcutta University
Kolkata, IN-WB01-2007
Skills
- Executive communication
- Project management
- Customer success
- Team building
- Salesforce integration
- AI-driven training
- Stakeholder engagement
- Change management
- Cross-functional collaboration
- Partner enablement
Certification
- AgentForce AI Certification - 2025
- GreenBelt Certification - 2020
Timeline
Director , Strategy and Enablement
HighRadius Technologies
10.2021 - Current
Operations Manager
Concentrix
11.2018 - 10.2021
Partner Training Manager
CA Technologies
06.2016 - 11.2018
Operations
IBM India
07.2009 - 06.2016
Master of Science - Bio -Technology
Calcutta University