Hi, I’m
Mritul Phukan
Senior Manager
Chennai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
years of professional experience
14
years of post-secondary education
2
Certifications
Work History
Fidelity InvestmentChennai
Senior Manager
01.2021 - Current
Job overview
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Produced staffing matrix to provide adequate coverage of department.
- Carried out and developed social media, e-blast and public relations campaigns.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Implemented and developed operational standards, policies and procedures.
Fidelity InvestmentChennai
Specialist
08.2012 - 12.2020
Job overview
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Monitored industry trends to adapt strategies accordingly.
- Collaborated with internal departments to align marketing campaigns.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Built and managed relationships with key clients and partners to drive growth.
- Developed and implemented systems to track customer feedback and satisfaction.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Fidelity InvestmentBangalore
Senior Analyst
08.2007 - 07.2012
Job overview
- Investigated system issues and implemented resolutions to reduce downtime.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Optimized core processes to improve business performance and operational agility.
- Identified and resolved problems through root cause analysis and research.
- Queried databases for information needed for report processing.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Researched and adopted new technologies to add value to existing offerings.
- Generated standard and custom reports to provide insights into business performance.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
Fidelity InvestmentBangalore
Associate Software Engineer
12.2005 - 07.2007
Job overview
- Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
- Checked configuration files and logs to uncover root causes of problems.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Devised software with modules for report generation.
- Optimized test cases to maximize success of manual software testing.
- Worked closely with global customers spanning to troubleshoot software problems.
- Created successful test scripts to manage automated feature testing,
- Provided client support on system operation and troubleshooting.
- Improved systems with addition of new features and infrastructure.
- Diagnosed, troubleshot and resolved network and system problems.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Assessed business requirements to create focused solutions.
- Researched and adopted new technologies to add value to existing offerings.
- Investigated system issues and implemented resolutions to reduce downtime.
Education
Adhiyaman College of Engineering, Hosur, India
Master of Science from Software Engineering
07.2000 - 05.2005
Salt Brook Academy, Dibrugarh, India
High School Diploma
06.1997 - 06.1999
ST. Mary's High School, Naharkatia, India
High School Diploma
01.1990 - 05.1997
Skills
Cross-functional collaboration
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Certification
CM - Certified Manager Certification
Timeline
CPM - Certified Professional Manager
04-2023
CM - Certified Manager Certification
03-2023
Senior Manager
Fidelity Investment
01.2021 - Current
Specialist
Fidelity Investment
08.2012 - 12.2020
Senior Analyst
Fidelity Investment
08.2007 - 07.2012
Associate Software Engineer
Fidelity Investment
12.2005 - 07.2007
Adhiyaman College of Engineering
Master of Science from Software Engineering
07.2000 - 05.2005
Salt Brook Academy
High School Diploma
06.1997 - 06.1999
ST. Mary's High School
High School Diploma
01.1990 - 05.1997
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