Salesforce
Mritunjay
Technical Sales Engineer
Bengaluru
Summary
Dynamic professional with a strong track record at TE Connectivity, specializing in solution selling, relationship management, and technical troubleshooting. Experienced in developing tailored proposals that elevate customer satisfaction and expand market presence. Known for effective collaboration, adaptability, and delivering results in fast-paced environments. Skilled in technical product presentations, account management, problem-solving, and maintaining reliable, clear communication under pressure.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Technical Sales Engineer
TE Conectivity
Bengaluru
04.2025 - Current
- Developed comprehensive proposals for complex projects, showcasing the value of our technical solutions in meeting client objectives.
- Streamlined internal processes for better efficiency, resulting in faster response times for client inquiries.
- Managed 20+ outbound touchpoints with customers each day, coordinating and leading meetings to provide end-to-end support and maintain streamlined operational workflows.
- Expanded market presence by identifying new business opportunities and establishing partnerships with new customers.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Increased customer satisfaction by providing tailored technical solutions to meet client needs.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
Solution Consultant
TE Conectivity
Bengaluru
06.2022 - 04.2025
- Recommended specific electronic products to customers based on the unique technical requirements of each.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Responded to 10+ customer inquiries daily across chat, calls, email, and web forms, providing technical support, and recommending appropriate solutions.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Built strong relationships with existing clients, fostering trust and maximizing opportunities for upselling or crossselling.
Senior Process Associate
Taurus Technology
Gurugram
05.2020 - 05.2022
- Ensured seamless ground-level operations while maintaining a high standard of professionalism in all client interactions.
- Monitored customer-reported issues, and coordinated with on-site support teams to drive timely and effective resolution.
- Collaborated closely with customer-facing teams to deliver prompt assistance and enhance the overall end-user experience.
- Managed and resolved over 10 severe field-related issues per day, consistently delivering quick turnaround, and maintaining customer satisfaction.
Education
Bachelor of Engineering - Civil Engineering
Manipal Institute of Technology
Manipal, Karnataka, India 04.2001 -
Skills
- Solution selling
- Technical troubleshooting
- Territory management
- Relationship building
- Pipeline management
- Problem-solving
- Product knowledge
- Active listening
- Customer relationship management
- Account management
Software
SAP
SalesInsights
MS Excel
AutoCAD
MS Office
Interests
Emerging Technologies
Motorsports / Riding
Personal Finance & Investing
Solo Travel & Cultural Exploration
Customer Psychology
Timeline
Technical Sales Engineer
TE Conectivity
04.2025 - Current
Solution Consultant
TE Conectivity
06.2022 - 04.2025
Senior Process Associate
Taurus Technology
05.2020 - 05.2022
Bachelor of Engineering - Civil Engineering
Manipal Institute of Technology
04.2001 -