Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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MRITUNJAY KUMAR VERMA

Senior Process Executive-Voice
Delhi ,Delhi

Summary

Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of post-secondary education
11
11
years of professional experience

Work History

Senior Customer Service Associate

Cognizant
Gurgaon, Haryana
08.2014 - Current

⮚Helping consumers create "Google my business"

⮚ Help them to optimize the business pages on the web.

⮚ Help them and sign up for Google AdWords( Sale).

⮚ Set up Google ads

⮚ Optimize Google ads for customers

⮚ Optimize Google my business page for better performance

⮚ Worked in seller support

⮚ worked in Level 2 and level 3 support in Google My Business

⮚ Worked in Phone, Chat, Email channels

Customer Service Associate

Convergys
Gurgaon, Haryana
03.2013 - 08.2014

⮚Helping AT&T customers to resolve their internet issues.

⮚ Pc optimization for better performance on the internet.

⮚ Helping customers to set up their home network.

⮚ Helping customers to resolve the issues with their AT&t Webmail powered by yahoo and help them to configure the webmail clients.

Technical Support Representative

Sitel
Hyderabad, AP
05.2011 - 10.2013

⮚ Providing desktop support for Microsoft customers.

⮚ Helping customer to resolve their technical queries about Microsoft consumer products.

⮚ Helping Customer to activate their all products.

⮚ Helping Commercial customers to get their volume license keys.

⮚ Helping customers to issue CAL keys for their TSLM.

⮚ Helping customers to resolve their hotmail issues.

⮚ Activating Microsoft products and windows phones.

Education

10 Grade -

Kendriya Vidyalaya
Tirumulghery
03.2003 - 03.2004

12 Grade -

Kendriya Vidyalaya
Tirumulghery
03.2005 - 03.2006

Bachelor of Commerce -

Bhavans Vivekanand
Sainikpuri
07.2006 - 08.2009

Skills

Interpersonal communications

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Hobbies

Cycling, Football, Cricket, Running

Timeline

Senior Customer Service Associate

Cognizant
08.2014 - Current

Customer Service Associate

Convergys
03.2013 - 08.2014

Technical Support Representative

Sitel
05.2011 - 10.2013

Bachelor of Commerce -

Bhavans Vivekanand
07.2006 - 08.2009

12 Grade -

Kendriya Vidyalaya
03.2005 - 03.2006

10 Grade -

Kendriya Vidyalaya
03.2003 - 03.2004
MRITUNJAY KUMAR VERMASenior Process Executive-Voice