Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Accomplishments
Certification
Affiliations
Languages
References
Timeline
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Mrityunjay Moharana

Mrityunjay Moharana

Bengaluru

Summary

Dynamic Senior Manager with extensive experience at StarAgile Consulting, excelling in training operations and curriculum development. Proven leadership in resource allocation and compliance management, enhancing course delivery efficiency. Adept at data reporting and critical thinking, driving operational improvements and fostering team collaboration to achieve organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Manager - Training Operations

StarAgile Consulting Private Limited
Bengaluru
11.2022 - Current
  • Oversee Course Delivery: Ensure smooth delivery of training programs.
  • Develop and update training curricula.
  • Maintain high standards in training content and delivery.
  • Lead and manage the support team.
  • Ensure timely resolution of user queries and issues.
  • Allocate resources efficiently for training programs.
  • Manage the training operations budget.
  • Handle payments to trainers and vendors.
  • Prepare and review financial reports related to training operations.
  • Create/manage accounts, assign roles, provide support.
  • Assist in setup, manage enrollments, archive courses.
  • Configure settings, customize interface.
  • Oversee uploads, ensure accessibility.
  • Manage help desk, resolve issues.
  • Provide user training, maintain guides.
  • Collect data, generate reports.
  • Implement policies, ensure compliance, manage privacy.
  • Coordinate updates, monitor performance.
  • Manage third-party integrations, APIs.
  • Develop/enforce policies, ensure compliance.
  • Collect feedback, enhance features.
  • Managing the entire process of onboarding, monitoring, and compensating trainers.
  • Select quality trainers based on their qualifications, experience, and alignment with your program's goals.
  • Conduct an orientation session to familiarize trainers with the program's objectives, curriculum, and expectations.

Senior Associate Content Operations

upGrad Education Private Limited
Bengaluru
12.2021 - 11.2022
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments, and tracking records and documents.
  • Maintained and prioritized to-do-list and followed up to complete tasks on time.
  • Monitored the progress of a variety of projects to resolve issues that arose.
  • Collaborated with peers and other business areas to leverage best practices.
  • Created a plan to streamline onboarding and operational support for clients.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Senior Associate Academic Operations

upGrad Jeet
Bengaluru
11.2021 - 12.2021
  • Planning subjects at various centers of our institute by following existing processes.
  • Coordination with center managers in ensuring classes are delivered as per the planned schedule.
  • Coordinating with faculties related to classes, travel (to and fro), and stay.
  • Guiding faculty to reach centers and deliver quality lectures.
  • Responsible for planning faculties with excellent feedback.
  • Closely monitor faculty class-related feedback.
  • In case of any feedback issues or complaints, faculty should be counseled and guided such that issues get resolved.
  • Ensure faculties are delivering structured content with high quality.
  • Coordination with agents in getting travel tickets and hotels booked.
  • Coordination with faculties related to class planning and travel.
  • Outsourcing and outreaching engineering faculties for content creation and development.
  • Making contracts for the faculties.
  • On-boarding arrangements and following a smooth process to complete all processes in time.

Assistant Manager Branch Operations

Niit Foundation
Bhubaneshwar
01.2015 - 10.2021
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in the workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Developed strategy to increase sales and drive profits.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Inventory Auditor

Maithan Ispat Nigam Limited
Kalinganagar
06.2013 - 12.2015
  • Verification of documents for all the inventory received in the warehouse.
  • Walk the sales floor to do manual counts of all merchandise.
  • Report discrepancies and find ways to prevent them in the future.
  • Inventoried audits of paperwork and data entry at receiving dock.
  • Efficiently stocked room and departments within the store.
  • Reviewed daily sales reports and located discrepancies in data.
  • Inspected all goods for quality and quantity.
  • Counted all physical inventory and generated department audit reports.
  • Utilized spreadsheets to track, manipulate, interpret and communicate data.

Education

B-Tech - Applied Electronics and instrumentation

Institute of Technical Education and Research
Bhubaneshwar
04.2013

Diploma - Electronics and Telecommunication

Balasore School of Engineering
Balasore
08.2008

Skills

  • Critical thinking and problem-solving
  • Self-motivation
  • Microsoft PowerPoint
  • Microsoft Excel
  • Adaptability
  • Ability to work under pressure
  • Customer service
  • Decision making
  • Microsoft Office
  • Leadership
  • Ability to multitask
  • Effective time management
  • Fast learner
  • Problem solving
  • Time management
  • Computer skills
  • Communication
  • Flexibility in work
  • Data management
  • Course delivery
  • Training curriculum development
  • Budget management
  • Compliance management
  • Resource allocation
  • Data reporting
  • Team leadership
  • Process improvement
  • Vendor management
  • Performance monitoring
  • Feedback collection
  • Cross-functional team coordination
  • Corporate communications
  • Reporting management
  • Business performance management
  • Operations management
  • Data analytics
  • Adaptability and flexibility
  • Quality control
  • Negotiation and conflict resolution

Hobbies and Interests

  • Playing Badminton
  • Playing Cricket

Languages

  • English
  • Hindi
  • Odia

Accomplishments

  • Awarded Best Team – NIIT Foundation (PAN India): recognized for exceptional team performance and leadership excellence, leading the team to win the Best Team Award across all NIIT Foundation centers in India
  • Top performer – StarAgile (2+ years): Consistently exceeded performance benchmarks and targets for over two consecutive years at StarAgile, demonstrating strong execution, innovation, and operational leadership

Certification

  • Certified ScrumMaster (CSM) not working as a Scrum Master, but I regularly apply Scrum and Agile principles in my projects
  • Power BI and Looker Studio create dashboards and reports to present data clearly and support decision-making
  • AI tools and automation use AI tools to build automated workflows and reduce manual tasks
  • Leadership training – Dale Carnegie certified completed leadership training focused on communication, team collaboration, and personal effectiveness

Affiliations

  • Active cricket and badminton player regularly participates in team events and corporate tournaments, promoting team spirit and discipline
  • Team player at home regularly involved in household coordination, demonstrating commitment, empathy, and cooperation—values I bring into my professional life as well

Languages

Odia
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Senior Manager - Training Operations

StarAgile Consulting Private Limited
11.2022 - Current

Senior Associate Content Operations

upGrad Education Private Limited
12.2021 - 11.2022

Senior Associate Academic Operations

upGrad Jeet
11.2021 - 12.2021

Assistant Manager Branch Operations

Niit Foundation
01.2015 - 10.2021

Inventory Auditor

Maithan Ispat Nigam Limited
06.2013 - 12.2015

B-Tech - Applied Electronics and instrumentation

Institute of Technical Education and Research

Diploma - Electronics and Telecommunication

Balasore School of Engineering

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Mrityunjay Moharana