Krishnanunni KR
Summary
Dynamic finance operations leader with a proven track record at Adecco, excelling in budgeting and forecasting while driving process improvements. Skilled in stakeholder engagement and team development, I enhance operational efficiency and ensure compliance, achieving significant SLA adherence and quality outcomes. Passionate about coaching teams to exceed performance goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager - FinOps
Adecco India Pvt Ltd
Bangalore
08.2024 - Current
- Managed end-to-end multi-functional operations in collections and cash applications, ensuring SLA adherence and service quality.
- Led a team of over 25 FTEs through full employee lifecycle to enhance talent acquisition and workforce planning.
- Implemented training programs and retention strategies, boosting engagement while reducing attrition rates.
- Directed project transitions by overseeing planning documentation, knowledge transfer, and go-live execution.
- Served as primary escalation point for clients, facilitating transparent communication and effective issue resolution.
- Oversaw annual operational budgets and manpower forecasting to optimize costs and resource utilization.
- Achieved FTE reduction through strategic planning and operational optimization.
Assistant Manager - Finance Operations
Continuserve Softech India Private Limited
04.2017 - 08.2024
- Service Delivery Management : Managed end to end delivery for Accounts Receivable, Accounts Payable, invoicing, collections, and advanced financial reporting.
- Team Leadership: Managed workforce leadership for 50+ FTE across multiple LOBs and client portfolios, covering hiring, onboarding, workforce planning, and team structuring, ensuring operational readiness for diverse finance processes including AP and AR.
- Process Improvement : Drove process enhancements using root cause analysis to improve accuracy, turnaround time, and SLA compliance.
- Financial Reporting & Compliance : Monitored KPIs, prepared MIS reports, audited billing data, and ensured adherence to quality and financial controls.
Team Lead - Finance Operations
Continuserve Softech India Private Limited
01.2018 - 12.2019
- Supervised daily operations for accounts receivable and accounts payable processes, ensuring timely delivery and adherence to quality standards.
- Conducted functional training and on-the-job coaching to enhance team capabilities.
- Served as point of contact for client queries, escalations, and operational alignment.
- Monitored productivity, quality metrics, and service level agreements to drive continuous improvement.
Senior Associate - Finance Operations
Continuserve Softech India Private Limited
01.2017 - 12.2018
- Transaction Processing : Executed AR and AP transactions including invoicing, collections follow ups, and payment reconciliations.
- Quality Assurance : Maintained data accuracy through validations, audits, and adherence to process guidelines.
- Reporting Support : Assisted in MIS preparation, aging analysis, and operational dashboards.
- Process Adherence : Followed compliance standards, internal controls, and client specific operating procedures.
Assistant Manager
Velloid Business Solutions
01.2016 - 12.2017
- Analyzed business and operational data to establish goals and manage cross-functional teams across sales, marketing, operations, and support.
- Led process transitions by designing documentation workflows and implementing performance metrics.
- Managed recruitment, onboarding, appraisals, and employee relations in collaboration with HR.
Senior Associate | Supervisor
Altisource Business Solutions
02.2014 - 06.2016
- Operations & Queue Management : Managed inbound, outbound, and semi voice processes, monitored queue performance, balanced workloads, and reduced response delays in coordination with workforce management teams.
- Team Supervision & Quality Assurance : Conducted call monitoring, quality audits, and coaching sessions to improve service quality, compliance, and team productivity.
- Escalation & Customer Management : Handled complex customer escalations, ensured first contact resolution, and acted as liaison between internal teams and external stakeholders.
- Process Improvement & Reporting : Identified workflow bottlenecks, implemented process improvements, supported operational reporting, and escalated critical issues to senior management.
- Implemented process improvements by identifying workflow bottlenecks and escalating issues to senior management.
Skills
- Accounts management
- Data analysis
- Performance reporting
- Quality compliance
- Budget forecasting
- Leadership development
- Operations management
- Process improvement
- Mentoring and coaching
- Stakeholder engagement
- Project management
- Lean Six Sigma
- Cost-saving strategies
- Project transitions
- Cross-functional leadership
Certification
Six Sigma Black Belt Certification
Personal Information
- Date of Birth: 05/01/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Education : Bcom
Timeline
Manager - FinOps
Adecco India Pvt Ltd
08.2024 - Current
Team Lead - Finance Operations
Continuserve Softech India Private Limited
01.2018 - 12.2019
Assistant Manager - Finance Operations
Continuserve Softech India Private Limited
04.2017 - 08.2024
Senior Associate - Finance Operations
Continuserve Softech India Private Limited
01.2017 - 12.2018
Assistant Manager
Velloid Business Solutions
01.2016 - 12.2017
Senior Associate | Supervisor
Altisource Business Solutions
02.2014 - 06.2016