Mr Om Prakash Gupta
Patna
Summary
Poised and professional Senior Branch Manager skilled at informing clients about banking products and services while recommending best options to meet needs. Results-oriented self-motivator with over 11 years in sales and branch management, loan management, general bank operations, improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership, Excellent interpersonal skills.
Overview
12
12
years of professional experience
Work History
Senior Branch Manager
ICICI BANK LTD
SAMASTIPUR
06.2013 - Current
- Responsible for administration and efficient daily operation of full service branch office, including lending, product sales, customer service, and security and safety in accordance with Bank's objectives with Ensure operations, risk control and process adherence at branches.
- Achieve incremental targets for Loans (CC/OD/Mortgage/PL/BIL/AL/CV/CE/EL/Credit Card/Gold Loan/FD OD/KCC/SHG/KCC OD etc.) CASA, FD, and achieve fee in terms of LI, Mutual Funds, Gold etc.
- Maintain healthy asset and liability book growth.
- Closely monitored performance of current portfolio of Assets / Liability / Fee Books.
- Provision of superior level of customer relations and promotion of sales and service culture through coaching, guidance and staff motivation.
- Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship.
- Maintain AOP (Annual Operating Plan) for financial year i.e. to prepare and track product (liability, assets and fees) wise.
- Ensure proper on-boarding of all new customers acquired.
- Cross-sell of products (i.e. sales of 3 products per customer within 90 days of account opening) with new and as well as with existing customers.
- Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation.
- Mentor/Guide new joinees as well as existing branch employees, Brief employees on their role and expectations from them, Provide timely structured feedback to employees on regular basis.
- Branch Profitability Growth through Growth in NII , Increase fee income , Ensure OPEX optimization (to reduce operational cost) , Manage cost of cash holding at branch.
- Ensure Customer Service: Manage key branch relationships , Ensure wait time within permissible limits as per segmental service approach , Achieve customer service index scores target , Ensuring no escalations at branch and complaint handling .
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations
- Generated dramatic improvements across entire sales cycle
- Maintained friendly and professional customer interactions
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
Business Development Associate
NARNOLIA SECURITIES LTD
PATNA
03.2010 - 06.2013
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Negotiated contracts and closed sales with new and existing clients.
- Researched, analyzed and projected market data for potential markets.
- Referred customers to specialized selling teams to build long term trust.
- Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.
- Networked among local business and community organizations to develop leads and generate business.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Achieved Rs 18 Lakhs. in monthly revenue, exceeding objectives by 20 %
Education
MBA - MARKETING & FINANCE
ICFAI UNIVERSITY
DEHRADUN07.2007
Skills
- Bank Branch Management, Financial Resources Management
- Business development expertise, Project Management
- Team handling skills, Relationship Building
- Assets - Product & Process Knowledge, Loan Collateral Handling, Asset Control
- Analytical Skills, Data Analysis, Critical Thinking, Compliance Assessment
- Good Communication Skills, Social Perceptiveness
- Knowledge and understanding of banking products, Process and services
- Team Building Leadership, Strong network within and outside branch
- Goal Setting, Time Management, Ability to manage complex client situations
- Creative and Innovative, Market Condition Analysis, Customer Service
- Willing to Learn, Cash handling expertise, Proficient in MS Office
Accomplishments
- Successfully closed an average no of 35+ loans per month with 10 to 15 CR Book Growth.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Supervised team of 26 staff members.
- Received the “Best Branch Manager Award” for exemplary performance and recognition for Growing, handling the largest Market Share of CC OD Book in Bihar & Jharkhand.
- Repeatedly received recognition from Superiors & Super Superiors for excellence in Sales growth, Services, Compliance & driving regional product drive.
Additional Information
Eager to Learn new things continuously & committed towards role & responsibilities with positive attitude.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bhojpuri
Advanced (C1)
Maithli
Bilingual or Proficient (C2)
Timeline
Senior Branch Manager
ICICI BANK LTD
06.2013 - Current
Business Development Associate
NARNOLIA SECURITIES LTD
03.2010 - 06.2013
MBA - MARKETING & FINANCE
ICFAI UNIVERSITY
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