Summary
Overview
Work History
Education
Skills
Accomplishments
Projects
Affiliations
Languages
Timeline
Generic
Mrs.Dipali Wayal

Mrs.Dipali Wayal

Pune

Summary

1. Dynamic Quality Manager with extensive experience at Vatsalya Mother and Child Care Hospital, driving NABH accreditation compliance and leading impactful quality improvement initiatives. Proficient in data analysis and change management, I excel in fostering team collaboration and enhancing patient safety, achieving significant operational improvements through strategic oversight and training.

2. Quality Manager with expertise in NABH standards, and strong knowledge of hospital statutory compliance, legal requirements, and regulatory guidelines. Committed to enhancing patient safety, operational efficiency, and accreditation readiness.

3. Healthcare professional with expertise in hospital insurance department operations, TPA handling, and claim settlement processes. Proven ability to manage end-to-end insurance workflows, ensuring accuracy, compliance, and patient satisfaction.

Overview

9
9
years of professional experience

Work History

Quality Manager

Vatsalya Mother and Child Care Hospital
Bhosari
09.2022 - Current
  • Spearheaded the implementation and maintenance of NABH accreditation standards, ensuring full compliance during internal and external audits.
  • Led hospital-wide quality improvement initiatives.
  • Implemented quality indicators across the hospital and monitored, analyzed, validated, and utilized the data for process and system improvement. Developed and monitored Key Performance Indicators (KPIs), tracking clinical and operational performance to drive continuous improvement.
  • Conducted regular Internal audits, root cause analysis (RCA), and risk assessments to maintain patient safety and enhance care quality.
  • Facilitated staff training programs on NABH guidelines, infection control, and quality protocols.
  • Managed hospital policies and SOPs, ensuring alignment with NABH requirements and best practices.
  • Collaborated with department heads to identify gaps and implement Corrective and Preventive Actions (CAPA).
  • Successfully coordinated hospital preparedness for NABH re-accreditation cycles.
  • Actively handled the Entry Level NABH Renewal audit for 2024-2025 and 2022-2023; application and NC closure were done independently.
  • Directing and supervising the work of staff
  • Communicating with staff, departments, and board members.
  • Ensuring facilities are up to standard and meet current regulatory requirements.
  • Oversee the development and implementation of programs and policies for patient services, quality assurance, and department activities
  • Conducted active medical records audit as per the NABH sample size requirements.

Assistant Administrator & Quality Executive

Sainath Hospital
Moshi
10.2018 - 08.2022
  • Company Overview: A healthcare facility providing various medical services
  • Used statutory calendar system to track and monitor all statutory requirements and licenses
  • Updated internal reports like outsource process reviews, QA, internal audits, various surveys of departments
  • Managed executive calendars for statutory activities and coordinated meetings
  • Hired, managed, developed, and trained staff, conducting performance reviews
  • Participated actively in NABH & ISO audits
  • Conducted internal audits throughout the hospital and coordinated corrective actions
  • A healthcare facility providing various medical services

Senior Executive

MD India Health Insurance TPA Pvt. Ltd.
Pune
09.2016 - 12.2017
  • Company Overview: Third-party administrator for health insurance claims
  • Scrutiny and determine accuracy of medical documents and adjudication
  • Assessed eligibility of medical claims & determined financial outcomes
  • Identified trigger factors of insurance-related fraud
  • Audited claims and related grievances
  • Evaluated accuracy and quality of data entered into agency management system
  • Third-party administrator for health insurance claims

Education

PGDHM -

KEM Hospital, HMI
Pune
07-2025

Certificate Course in Hospital Accreditation -

KEM Hospital , HMI
Pune
03-2025

M.Pharmacy (QA) -

JSPM`s Charak College of Pharmacy & Research
Wagholi, Pune
08.2016

PGDRA -

Global Institute of Regulatory Affairs
Chinchwad, Pune
12.2015

B. Pharmacy -

JSPM'S Charak College of Pharmacy & Research
Wagholi, Pune
08.2014

HSC -

CSR Junior College
Jategaon BK
06.2010

SSC -

Shri Siddheshwar Vidyalay Vetale
Tal-Khed, Dist- Pune
06.2008

Skills

  • Strategic Thinking: Ability to develop and implement quality improvement plans and strategies aligned with the hospital's goals and NABH standards
  • Team Leadership: Motivating and guiding staff to embrace quality initiatives and participate in quality improvement activities
  • Change Management:Facilitating and managing changes in processes and procedures to improve quality and patient safety
  • Resource Management:Effectively managing resources, including budget, time, and personnel, to support quality initiatives

Technical and Analytical Skills:

  • Quality Management Knowledge:Strong understanding of quality management principles, methodologies, and tools, such as PDCA, Six Sigma, and ISO standards
  • Data Analysis:Ability to collect, analyze, and interpret data to identify trends, assess performance, and drive improvement
  • Auditing:Proficiency in conducting internal and external audits to ensure compliance with NABH standards and identify areas for improvement
  • Documentation:Expertise in developing, maintaining, and managing quality documentation, including policies, procedures, and records
  • Problem Solving:Ability to identify, analyze, and resolve quality issues and problems effectively
  • Knowledge of NABH Standards:Thorough understanding of the NABH standards and accreditation process
  • Knowledge of Healthcare Regulations:Familiarity with relevant healthcare regulations and guidelines
  • Knowledge of Healthcare Operations:Understanding of hospital operations, clinical workflows, and patient care processes

Communication and Interpersonal Skills:

  • Communication:Excellent written and verbal communication skills to effectively communicate quality initiatives, findings, and recommendations to staff, management, and stakeholders
  • Interpersonal Skills:Ability to build rapport, collaborate effectively, and influence others to support quality improvement efforts
  • Presentation Skills:Ability to present information clearly and concisely, using data and evidence to support findings and recommendations
  • Training Skills: Ability to train staff on quality processes, procedures, and best practices

Soft Skills:

  • Attention to Detail:Ability to pay close attention to detail and ensure accuracy in all aspects of quality management
  • Organizational Skills:Ability to organize and prioritize tasks effectively to meet deadlines and ensure quality initiatives are implemented successfully
  • Persistence:Ability to persevere through challenges and setbacks to achieve quality improvement goals
  • Adaptability:Ability to adapt to changing situations and embrace new technologies and methodologies

Accomplishments

  • Recognized as the Best Employee of the Quarter at MD India Health Insurance for outstanding performance.
  • Achieved First Rank in various competitions including Cooking Competition and Group Discussion.
  • Consistently ranked first in elocution and art gallery events during academic tenure.

Projects

1. Impurity Profiling of Valganciclovir, 07/2015, 05/2016, Conducted a thesis on impurity profiling of Valganciclovir using RP-HPLC. 

2. B.Pharm. Thesis: “A Survey of Color Blindness in Pharmacy Students Using the Ishihara Test,” Aug 2012 - Feb 2013

Affiliations

  • Member of the Quality Improvement Committee (QIC), the Hospital Infection Control Committee (HICC), the OT and OT Users Committee, the Patient Safety and Safety Committee, and the Medical Record Committee
  • Active participant in the Quality Circle and Quality Improvement Committee
  • Member of NABH Accreditation Core Team
  • Member of Risk Management Committee

2. Training & Workshops:

  • Organized and conducted training sessions on NABH standards for hospital staff

3. Audits & Assessments:

  • Led internal audits for NABH readiness and statutory compliance
  • Conducted mock audits for departments to ensure quality standards adherence

Languages

Marathi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Quality Manager

Vatsalya Mother and Child Care Hospital
09.2022 - Current

Assistant Administrator & Quality Executive

Sainath Hospital
10.2018 - 08.2022

Senior Executive

MD India Health Insurance TPA Pvt. Ltd.
09.2016 - 12.2017

PGDHM -

KEM Hospital, HMI

Certificate Course in Hospital Accreditation -

KEM Hospital , HMI

M.Pharmacy (QA) -

JSPM`s Charak College of Pharmacy & Research

PGDRA -

Global Institute of Regulatory Affairs

B. Pharmacy -

JSPM'S Charak College of Pharmacy & Research

HSC -

CSR Junior College

SSC -

Shri Siddheshwar Vidyalay Vetale
Mrs.Dipali Wayal