Jahnavi Bhardwaj

I facilitate experiential learning programs that blend communication, emotional intelligence, and creativity to help professionals and teams build human-centered workplaces.

Key Focus Areas:
Designed and delivered training on Soft Skills, EI, Communication, and Leadership Presence for corporate and educational audiences.
Created and launched the HeartWork™ learning framework – a human-centered approach to workplace communication and self-awareness.
Conducted sessions on Wellness, Mindfulness, and Emotional Resilience to promote balance and psychological safety.
Developed AI-powered facilitation tools and Canva workshops for trainers, educators, and learning professionals.

Results & Highlights:
Consistently rated 4.5+/5 in participant engagement and learning satisfaction.

• Mentored and guided 5 junior QA analysts, improving test case execution accuracy by 15% and reducing onboarding time by 20%
• Designed and implemented quality metrics dashboards using Jira, enabling early detection of recurring defects and reducing defect leakage by 25%.
• Designed and executed testing strategies covering 95% of requirements for a multi-platform SaaS application, ensuring zero critical defects post-deployment.
• Collaborated with developers to resolve pre-production issues, reducing average defect resolution time from 3 days to 1.5 days.
• Conducted risk assessments using risk-based testing frameworks, reducing high-risk defects by 30% before release.
• Conducted cross-browser testing , ensuring compatibility with Chrome, Firefox, and Safari, achieving a 98% user accessibility compliance score.
• Communicated effectively with stakeholders regarding project progress, timelines, risks, changes in scope.
• Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.

• Designed and executed 300+ test cases for AEM Authoring modules, reducing critical defects by 40%.
• Created and maintained 100+ test case documents in Jira, enhancing defect traceability and reducing bug turnaround time by 20%.
• Generated weekly defect trend analysis reports using Jira, driving 15% improvement in sprint quality metrics.
• Partnered with cross-functional teams to align testing efforts with Agile sprints, leading to a 98% sprint success rate.
• Trained 10+ team members on QA best practices, improving their defect identification rate by 25%.
• Ensured testing processes adhered to ISO 9001 standards, achieving audit compliance with zero non-conformities.

• Conducted requirement analysis for 10+ projects, ensuring 100% traceability to test scenarios and reducing gaps in requirements by 20%.
• Developed and reviewed 200+ test scripts, improving execution efficiency by 30%.
• Conducted integration testing across SQL, SONATA, and CRM systems, ensuring seamless data flow and reducing integration defects by 40%.
• Reported and managed 100+ defects in Azure DevOps, reducing average defect resolution time by 2 days.Maintaining proper balance and coordination within various teams involved
• Facilitated communication between development and testing teams, reducing sprint delays by 15%.
• Led task assignments for a 5-member QA team, ensuring 100% on-time sprint deliveries.
• Trained 5 new hires, reducing onboarding time by 50%.

Supported digital storytelling and campaign creation for a non-profit focused on education and social impact.
Created communication strategies to engage audiences with empathy and authenticity , an experience that deepened my understanding of how emotion and clarity drive connection, both online and in learning spaces.

Key Responsibilities:
Designed image, video, and copy content to increase campaign engagement.
Monitored performance metrics and optimized campaign reach.
Assisted in managing client accounts and maintaining brand voice across platforms.