Mrudang Mavani
Case Quality Management
Ahmedabad
Summary
Expert in Case Quality Management with experience in developing quality specifications for processes. Skilled in supervising all case-level quality activities to detect deviations from established quality standards. Continually advocates for high standards by ensuring correct process execution from the outset.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Case Quality Management
IQVIA RDS INDIA PVT LTD
Thane
09.2021 - Current
- Overall Case Quality Monitoring
- Amendment approval process
- RCA and CAPA management
- Central mailbox management
- Query management
- Process level Reconciliation
- Vendor Quality Oversight and Management
- Lateness case investigations
- Compliance activities
- Job aid review and preparation
- Tracker management
- SME at project level (2 Projects)
- Client meetings and engagement activities
- Training to new joiners (5 employees are trained)
- Team engagement activities
- KPI metrics preparation and presentation (Monthly and Yearly)
- Utilization data preparation and presentation (Monthly and Yearly)
Operations Specialist 1
IQVIA
Thane
08.2018 - 09.2021
- Case Intake and book-in
- Case processing and narrative writing
- QC of cases and feedback sessions
- Clinical trial cases Query management
- Source document preparation
- Project mailbox management
- Daily work assignments
- Trainings to new joiners (More than 10 employees were trained)
- Client engagement activities
- Literature review
- SME at project level (Post-marketing project)
Safety Associate 2
QuintilesIMS
Thane
08.2017 - 08.2018
- QC of cases and Query management
Safety Associate 1
Quintiles
Thane
03.2017 - 08.2017
- Case processing, narrative writing, MedDRA coding, Query management
Safety Associate Trainee
Quintiles
Thane
08.2016 - 02.2017
- Case processing and narrative writing
Education
M.Pharm - Quality Assurance
Dr. Bhanuben Nanavati College of Pharmacy
Mumbai, India 07.2014 - 07.2016
B.Pharm - Pharmacy
Arihant School of Pharmacy
Gandhinagar, India 06.2010 - 05.2014
HSC - Science Education
Muktajivan Vidhyalaya
Ahmedabad, India 06.2008 - 05.2010
Skills
Client Relationship Management
Total Quality Management
CAPA management
Audit management
Compliance Monitoring
Customer Satisfaction
Effective Communication
Client Relationship Management
Timeline
Case Quality Management
IQVIA RDS INDIA PVT LTD
09.2021 - Current
Operations Specialist 1
IQVIA
08.2018 - 09.2021
Safety Associate 2
QuintilesIMS
08.2017 - 08.2018
Safety Associate 1
Quintiles
03.2017 - 08.2017
Safety Associate Trainee
Quintiles
08.2016 - 02.2017
M.Pharm - Quality Assurance
Dr. Bhanuben Nanavati College of Pharmacy
07.2014 - 07.2016
B.Pharm - Pharmacy
Arihant School of Pharmacy
06.2010 - 05.2014
HSC - Science Education
Muktajivan Vidhyalaya
06.2008 - 05.2010