Mrudul Vinaykumar Ashtunkar
Vashi
Summary
Experienced Guest Service Associate focused on enhancing customer satisfaction through effective communication and innovative promotions. Expertise in inventory management and vendor negotiation drives operational efficiency while upholding high service standards. Dedicated to delivering exceptional guest experiences and building strong customer relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Ashz Café and Canteen
11.2022 - 08.2025
- Managed daily operations to ensure smooth workflow and adherence to company policies.
- Coordinated with suppliers for inventory management and procurement of café supplies.
- Analyzed customer feedback to identify areas for service improvement and enhance satisfaction.
- Designed promotional campaigns to increase customer engagement and boost sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Conducted regular inventory audits to minimize waste and ensure stock accuracy.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Customer Service agent, inbound
Sutherland
06.2020 - 06.2021
- Provided exceptional customer support by addressing inquiries and resolving issues effectively.
- Resolved technical issues for customers, ensuring a smooth experience with products.
- Maintained accurate records of customer interactions and service requests.
- Handled high volumes of inbound calls while maintaining professionalism and efficiency.
- Proactively followed up with customers to ensure satisfaction post-interaction.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
Front Desk Receptionist
New Yorkers Star studded Multi Cuisine Restaurant
Hinjewadi
05.2018 - 05.2020
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Responded to inquiries and room requests made online, by phone, and via email.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Cluster Reservations Agent
Wyndham Dubai Marina
Dubai Marina
06.2017 - 04.2018
- Managed guest reservations by accurately entering data into the booking system.
- Coordinated travel itineraries for guests, ensuring all details met their requirements.
- Processed guest payments and verified transaction details for accuracy.
- Handled customer inquiries and provided prompt resolutions to enhance guest satisfaction.
- Communicated with guests to confirm reservation details and special requests.
Front Office Trainee (Rooms Division - Guest Service Officer)
Hyatt Regency Dubai
Deira
03.2015 - 03.2016
- Assisted in managing front desk operations, ensuring smooth check-in and check-out processes.
- Supported the coordination of guest appointments and service requests to enhance guest experience.
- Handled guest inquiries and provided information about hotel amenities and services.
- Supported front desk team members during peak hours or when needed.
Education
BA - Hospitality and Events Management
University of Derby
Leysin, Switzerland01.2015
CBSE - Secondary School
Delhi Private School
Dubai12.2011
Skills
- Customer relationship management
- Inventory management
- Payment processing
- Vendor negotiation
- Record keeping
- Effective communication
- Transportation arrangements
- Reservation management
- Guest registration
- Check-in and Check-out procedures
- Data entry proficiency
- Cash handling experience
- Language proficiency
- Check-in coordination
Certification
- Experience Certificate of training program with Hyatt Regency Dubai, Rooms Division- Front Office, 03/29/15 - 03/28/16
- Certificate for 'Employee of Back office- Rooms Division, Hyatt Regency, Dubai, UAE', for the month of February 2016
- BA in International Hospitality and Events Management, University of Derby, UK
- Swiss Higher Diploma in Hospitality and Events Management
- Swiss Diploma in Hotel Operations Management
- American Hotel & Lodging Educational Institute Certification in, Hospitality Industry Financial Accounting, Hospitality Management, Planning and Control for Food and Beverage Operations, Managing Housekeeping Operations, Managing Front Office Operations
Personal Information
- Date of Birth: 04/24/94
- Nationality: Indian
Language Skills
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Timeline
Guest Service Associate
Ashz Café and Canteen
11.2022 - 08.2025
Customer Service agent, inbound
Sutherland
06.2020 - 06.2021
Front Desk Receptionist
New Yorkers Star studded Multi Cuisine Restaurant
05.2018 - 05.2020
Cluster Reservations Agent
Wyndham Dubai Marina
06.2017 - 04.2018
Front Office Trainee (Rooms Division - Guest Service Officer)
Hyatt Regency Dubai
03.2015 - 03.2016
BA - Hospitality and Events Management
University of Derby
CBSE - Secondary School
Delhi Private School