Mrudula Dadi
Anakapalli
Summary
Accomplished Senior Security Analyst at TechMahindra with over 10 years of extensive experience in email security, cybersecurity, and information security services. Expertise encompasses onboarding, policy development and modification, access management, and operational oversight of privileged account management solutions such as Sophos and QRadar. Demonstrated success in delivering comprehensive security solutions for diverse clients across sectors including education, banking, and government IT. Dedicated to strengthening organizational security posture through innovative strategies and effective risk management practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Security Analyst
TechMahindra
11.2021 - Current
- Delivered five support for Inspired Education project team to enhance operational effectiveness.
- Managed email operational SaaS services via SOPHOS application to ensure security compliance.
- Upgraded server agent on TrendMicro Cloud One, improving overall system performance.
- Created and managed DNS records using AWS Route 53 console for reliable connectivity.
- Resolved service requests within SLA by utilizing Manage Engine Service Desk Tool effectively.
- Coordinated troubleshooting efforts with team members to achieve prompt issue resolution.
- Scheduled client reports through Manage Engine Service Desk and TrendMicro platforms.
- Administered email authentication protocols, including SPF, DKIM, and DMARC, to bolster security standards.
Security Analyst
Tech Mahindra Ltd.
Hyderabad
07.2021 - 11.2021
- Followed up with Trading Partners via email, phone, and Webex regarding IP migration changes for QA/PROD cutover.
- Contacted Ford stakeholders to validate supplier contacts for non-responsive Trading Partners.
- Conducted technical discussions via Webex and telephone to assess feasibility of mandated changes and test results with suppliers.
- Stored all relevant documents related to GECHub Migration project in SharePoint to enhance collaboration.
Associate Software Engineer
Tech Mahindra Ltd.
Vijayawada
07.2018 - 07.2021
- Investigating offenses, Analysis, Response and Reporting.
- Analyzing logs triggered by SIEM tool using different platforms.
- Notifying suspicious traffic to our clients and maintaining tracker.
- Ticket creation and assigning to concern department on service desk according to magnitude of incident based on service level agreement (P1, P2, &P3)
- Produce & provide situational reports from both SIEM and other service reporting tools as required by clients.
- Checking all security devices’ health status on daily, weekly, monthly, quarterly, and annual basis.
- On-boarding clients specified devices into IBM Qradar and troubleshooting the issues to resolve.
- Hands-on experience on Manage Engine Service Desk Plus tool for Incident management.
- Preparing individual’s annual productivity and providing to the next manager to review to get constructive feedback.
- Prepared PMR (Project Management Review) report.
- Andhra Pradesh Technology Services (APTS) is a wholly owned Government Company incorporated in the year 1986. Under the administrative control of Information Technology, Electronics & Communication(ITE&C) Department. APTS is a self-sustained company, offering a wide range of services including Implementation of IT and Infrastructure Projects, IT consultancy services, Information Security Assurance Services & Procurement of Infrastructure for Departments.
Associate Technical Support
TechMahindra
Hyderabad
08.2015 - 07.2018
- Created user profiles in MCC, RSA, Web Admin, Putty server, and Toad database based on IDM roles.
- Managed user access across Unix servers, Toad Oracle Database, and Windows Active Directory.
- Designed workflows for task instances, role creation, account management, and email template customization.
- Guided installation processes for RSA applications on PCs and mobile devices.
- Resolved bugs and issues in MCC login and user-accessed applications.
- Handled service requests in GSM ERP based on priority, ensuring timely resolution.
Education
Post-Graduation -
NIST College
Visakhapatnam, Andhra Pradesh01.2008
Graduation -
MVR Degree College
Visakhapatnam, Andhra Pradesh01.1999
HSC -
Chaitanya Women’s College
Visakhapatnam, Andhra Pradesh01.1996
SSC -
Visakha Vimala Vidyalaya
Visakhapatnam, Andhra Pradesh01.1994
Skills
- Sophos email security
- TrendMicro Cloud One
- AWS Route 53
- QRadar
- Application tools
- PuTTY
- Windows Server 2008 R2
- Windows Server 2012 R2
Certification
- Certificate for Zscaler for Users - Advanced (EDU-202), 09/27/24
- Certificate for Zscaler Certified Delivery Specialist, 09/27/24
- Azure fundamentals AZ-900, 01/01/24
- PMP course completion certification training, 02/18/19, 1095004
- Java SCJP 310-065 certification, 01/01/03
- Qualys certification, 03/11/20
Accomplishments
- Awarded Pat on Back, 10/01/24, Zscaler
- Awarded 'Tech Mahindra – Bravo', 01/01/24, for the best performance
- Outstanding score from client, 01/01/22, Achieved an outstanding score of 5/5 from client for the project InspiredEmailSecurity_FP
- Best Team Award, 01/01/22, for GechHub IP migration project
- Complementary reward from Sr. Project Manager, 01/01/17, for troubleshooting production issues and excellence in end-to-end delivery
- Awarded 'Tech Mahindra – Bravo', 10/01/16, for the best performance
Disclaimer
I hereby declare that the information given by me is true for the best of my knowledge.
Personal Information
- Date of Birth: 11/23/78
- Gender: Female
- Nationality: Indian
Languages
- Telugu
- Hindi
- English
Timeline
Sr. Security Analyst
TechMahindra
11.2021 - Current
Security Analyst
Tech Mahindra Ltd.
07.2021 - 11.2021
Associate Software Engineer
Tech Mahindra Ltd.
07.2018 - 07.2021
Associate Technical Support
TechMahindra
08.2015 - 07.2018
Post-Graduation -
NIST College
Graduation -
MVR Degree College
HSC -
Chaitanya Women’s College
SSC -
Visakha Vimala Vidyalaya