Mrudula P

Overall 20+ years of strong cross-functional experience with well-known organizations in the Staffing & Employment / Training & Employability / Education / BPO sectors. Presently spearheading efforts to accomplish the objective of Presidency University, as Assistant General Manager. The stints with earlier organizations have honed my abilities in identifying potential, deconstructing complex situations, and implementing streamlined solutions that have led to increased revenues, profitability, and overall success. Excellent communication and people management skills in managing multi skilled teams. Detailed Client Service Associate known for having great organizational skills. Gifted with experience of working with all types of customer segments – B2C, B2B, B2I. Looking for a new role that compliments my skills and adds value to my career.

• Experienced in implementation of proficient project & business strategies with a view to improving operational efficiency.
• Experienced in Building & maintaining healthy business relations with clients ensuring customer satisfaction matrices.
• Experience of Setting up targets and goals for the process – setting and maintaining SLA and revenue targets
• Cross-Functional Team Leadership and Collaboration
• Representing the project and process to the Senior-Level Management and the clients of the organization
• Providing Business Continuity visibility based on progress of projects.
• Budget Oversight – Planning of project execution budgets
• Reporting Oversight – Planning of Reporting structures, formats to all stakeholders
• Data-Driven Decision-Making – Analysis of project performance and put forth suggestions for improvement

• Kannada
• Hindi
• English